Where to pay your Hampton Roads Sanitation District bill
Hampton Roads Sanitation District (HRSD) bills can be paid through their website at www.hrsd.com, by mail, by phone, or in person at a payment center. The online payment portal is the fastest route — you can pay immediately without waiting for mail delivery or phone hold times. You will need your account number, which appears on your bill.
If you prefer not to pay online, HRSD accepts checks and money orders by mail to the address printed on your bill. Phone payments are also available, though HRSD may charge a fee for this method. Payment centers in the Hampton Roads area allow you to pay in person during business hours.
Your bill shows a due date, usually 20 days from the bill date. Payment is considered on time if HRSD receives it by that date. If you pay online, the transaction processes immediately. If you mail a check, allow at least one week for delivery and processing to avoid a late fee.
Key Takeaways
- Online payment through www.hrsd.com is the fastest method and requires only your account number and a checking account or debit card.
- Mailed checks and money orders should be sent at least one week before the due date to arrive on time.
- Phone payments are available but may carry a fee that online or mail payments do not.
- Your account number appears on your bill and is required for any payment method.
- Late payments trigger a fee, so confirm your payment method's processing time before the due date.
Paying online through the HRSD website
Go to www.hrsd.com and look for a "Pay My Bill" or "Customer Portal" link on the homepage. Click it and enter your account number and either your service address or the phone number associated with your account. The system will pull up your current balance and any past-due amounts.
Once your account appears, select the amount you want to pay. You can pay the full balance, the minimum due, or a custom amount. Then enter your payment method — a checking account (using your routing and account number) or a debit or credit card. Review the total, including any processing fee if applicable, and confirm the payment.
The transaction processes immediately, and you will receive a confirmation number on screen. Save or print this number for your records. Your account will update within one business day, though the payment may show as pending for a few hours.
Mailing a check or money order
Write your check or money order for the amount due and include your account number on the memo line. This helps HRSD match the payment to your account if the envelope becomes separated from the check. Place the payment in an envelope with the mailing address printed on your bill.
Mail your payment at least one week before the due date. This gives the postal service time to deliver it and HRSD time to process it. If you mail it closer to the due date and it arrives late, you may be charged a late fee even though you sent it on time.
Do not send cash by mail. If you need to pay in person without going online, a payment center is safer and faster than mailing a check.
Paying by phone
Call HRSD's customer service number, which is listed on your bill. Have your account number ready. A representative will ask for your payment amount and payment method — either a checking account or a debit or credit card.
Phone payments may include a processing fee that online payments do not. Ask the representative about the fee before you provide your payment information. The payment processes during the call, and you will receive a confirmation number to keep for your records.
In-person payment at an HRSD office
HRSD operates payment centers in the Hampton Roads area where you can pay in person during business hours. Bring your bill or account number and a check, money order, or debit card. Cash payments are usually accepted at in-person locations.
Payment is processed immediately, and you receive a receipt. This method is useful if you want to pay without a bank account or if you prefer to hand over payment in person. Check the HRSD website for the location and hours of the payment center nearest you.
What to do if your payment is late
If your payment arrives after the due date shown on your bill, HRSD will charge a late fee. The amount of the fee varies and is stated in your service agreement. Late fees are added to your next bill.
If you know your payment will be late, contact HRSD customer service before the due date. Some situations allow for a brief extension or a payment plan, though this is not may provide. Calling ahead is better than paying late without notice.
If your account falls significantly behind, HRSD may suspend service. Once service is suspended, you will need to pay the full past-due balance plus any reconnection fees to restore it. This can take several days, so staying current with payments avoids this disruption.
Setting up automatic payments
Many customers set up automatic monthly payments to avoid missing a due date. Through the HRSD website or by calling customer service, you can authorize HRSD to withdraw your payment automatically from your checking account on a date you choose — usually a few days before the bill is due.
Automatic payments reduce the risk of late fees and the need to remember to pay each month. You can change or cancel the arrangement at any time by contacting HRSD. If your bill amount varies month to month, you can set the payment for a fixed amount that covers your average bill, then adjust it if needed.
Frequently Asked Questions
Is there a fee to pay online through www.hrsd.com?
HRSD does not charge a fee for online payments made through their website using a checking account. Debit and credit card payments may include a processing fee. Check the payment screen before you confirm to see if a fee applies to your chosen method.
How long does it take for a mailed check to show up on my account?
Mail delivery typically takes 3 to 7 days depending on distance. Once HRSD receives your check, processing takes 1 to 2 business days. Plan for up to 10 days total. To be safe, mail your payment at least one week before the due date.
Can I pay someone else's HRSD bill online?
You can pay another person's bill if you have their account number. Enter their account number in the HRSD payment portal instead of your own. The payment will be applied to their account. If you do not have their account number, contact HRSD customer service for help.
What happens if I overpay my bill?
If you pay more than you owe, the extra amount becomes a credit on your account. HRSD will apply it to your next bill, or you can request a refund. Contact customer service to request a refund if you prefer not to carry a credit balance.
Can I set up a payment plan if I cannot pay the full amount?
Contact HRSD customer service to discuss your situation. Payment plans are not may provide, but HRSD may work with you to avoid service suspension. The sooner you call, the more options may be available. Do not wait until your account is past due by several months.