Where to pay your Evansville water and sewer bill
The City of Evansville Utilities operates water and sewer service for the city. You can pay your bill in three main ways: online through the city's payment portal, by mail, or in person at the Utilities office.
The fastest option is online payment through the city website. You'll need your account number, which appears on your bill. Online payments typically post within one business day. By mail, send your check or money order to the address printed on your bill — allow 7 to 10 days for processing. In-person payments are accepted at the Utilities Customer Service office during business hours, and you can pay by cash, check, or card.
If you set up automatic payments, your bill will be deducted from your bank account on a date you choose each month. This removes the risk of a late payment and means you won't have to remember to pay manually.
Key Takeaways
- Online payment through the city website is the fastest method and posts within one business day.
- Mail payments take 7 to 10 days to process, so send them early if your due date is approaching.
- In-person payments at the Utilities Customer Service office accept cash, check, or card and post immediately.
- Automatic bank draft payments remove the need to pay manually each month and prevent late fees.
- Your account number on your bill is required for all payment methods except in-person cash payments.
How to set up automatic payments
Automatic payments are deducted directly from your bank account on the same day each month. To enroll, log into your account on the city's online payment portal or call the Utilities Customer Service office. You'll provide your bank account and routing number, and select the date the payment should be withdrawn.
Once automatic payments are active, you can still view your bill online and see the payment history. If you need to change the payment date or pause automatic payments temporarily, you can do that through your account settings or by calling the office. There is no fee for setting up or using automatic payments.
What to do if your payment is late
If your bill is not paid by the due date shown on your statement, a late fee is added to your account. The city may also shut off water service if the account remains unpaid for a certain period. The exact timeline depends on how far behind the account is.
If you've missed a payment, contact the Utilities Customer Service office right away. They can tell you the current balance, any late fees, and what happens next. If you're having trouble paying, ask about payment arrangements — the city may allow you to split the amount over several months rather than pay it all at once.
Reading your Evansville water and sewer bill
Your bill shows your account number, the billing period, and the amount due by a specific date. The charges are broken into two parts: water service and sewer service. Each is calculated based on the amount of water you used during the billing period, measured in gallons.
The bill also lists any taxes, fees, or adjustments applied to your account. If you see a charge you don't recognize, call the office to ask about it before paying. Some bills include a comparison of your current usage to the same month last year, which can help you spot unusual spikes.
How water and sewer charges are calculated
Both water and sewer charges are based on your meter reading. The city reads your meter each billing cycle and calculates how many gallons you used. The more water you use, the higher both charges will be.
Water rates include a base charge plus a per-gallon rate. Sewer rates work the same way. The per-gallon rate may increase during summer months in some years, so your bill can be higher in June through September even if you use the same amount of water. Check your bill to see if a seasonal rate applies.
Contacting Evansville Utilities for billing questions
The Utilities Customer Service office handles billing questions, payment arrangements, and account changes. You can reach them by phone, email, or by visiting the office in person. The phone number and mailing address are on your bill.
When you call, have your account number ready. If you're asking about a specific charge or a payment you made, have your bill or payment confirmation in front of you. The office can answer questions about your usage, explain charges, and help you set up a payment plan if you're behind.
Frequently Asked Questions
Can I pay my bill over the phone?
Phone payments are not available directly through the city. You can call to ask about your balance or set up automatic payments, but to pay a one-time bill you'll need to use the online portal, mail a check, or pay in person at the office.
What happens if I pay online but my payment doesn't show up?
Online payments typically post within one business day. If more than one business day has passed and the payment hasn't appeared, check your bank account to confirm the money left your account. Then call the Utilities office with your confirmation number from the payment receipt.
Is there a discount if I pay my bill early?
The city does not offer early-payment discounts on water and sewer bills. However, paying early prevents late fees and the risk of service interruption, so it's worth doing if you can.
Can I change my billing date?
Your meter is read on a schedule set by the city, so your billing date is determined by when your meter falls in the reading cycle. You cannot change when the city reads your meter, but you can change the due date by setting up automatic payments on a date that works for your budget.
What if I think my meter is reading too high?
Call the Utilities office and describe the issue. They can review your usage history and send someone to check the meter if there's a significant spike. If the meter is faulty, they may adjust your bill or replace it at no cost to you.