HRSD bill pay basics
HRSD (Hampton Roads Sanitation District) serves customers in southeastern Virginia — primarily the Hampton, Newport News, and Norfolk areas. You can pay your sewer bill online through their website, by phone, by mail, or in person at a payment center. The method you choose depends on how quickly you need the payment processed and whether you want a record of the transaction.
HRSD bills arrive monthly and show your sewer service charges, any stormwater fees, and the due date. The bill includes a payment stub you can use if you pay by mail. If you lose the stub, you can still mail a check — just include your account number on the check itself.
Most customers find online payment the fastest option because it posts within one to two business days. Phone and mail payments take longer, so plan ahead if your due date is approaching.
Key Takeaways
- You can pay HRSD bills online at hrsd.com, by phone at the number on your bill, by mail to the address printed on your payment stub, or at an HRSD payment center.
- Online payments typically post within one to two business days, while mail payments can take one to two weeks depending on postal delivery.
- You will need your account number (found on your bill) to pay by phone or online.
- Setting up automatic monthly payments through your bank or HRSD's website can prevent late fees and missed due dates.
Paying online through HRSD's website
Go to hrsd.com and look for the "Pay My Bill" or "Online Bill Pay" link on the homepage. You will need your account number and the amount due from your bill. The website accepts credit cards, debit cards, and bank account transfers (ACH payments).
Credit and debit card payments may include a small processing fee — HRSD's website will show you the fee amount before you confirm the payment. Bank account transfers (ACH) typically have no fee or a lower fee than cards. After you submit payment, you will receive a confirmation number on screen and by email. Keep this number for your records.
If you want to set up automatic payments so your bill is paid the same day each month, the HRSD website also offers this option. You can choose the payment date and the payment method (card or bank account), and the system will charge you automatically each billing cycle.
Paying by phone
The phone number for HRSD bill payments is printed on your monthly bill. Call during business hours and have your account number ready. A representative will ask you which payment method you prefer — credit card, debit card, or bank account information.
Phone payments are processed the same day you call, but the payment may not show on your account until the next business day. Ask for a confirmation number when the payment is complete. Phone lines can have wait times during peak hours (early in the month and near due dates), so calling mid-month may be faster.
Paying by mail
Write a check or money order payable to HRSD. Include the payment stub from your bill in the envelope — the stub has your account number printed on it and helps HRSD match your payment to your account quickly. If you do not have the stub, write your account number on the check itself.
Mail your payment to the address shown on the stub. Do not mail cash. Allow one to two weeks for the payment to arrive and post to your account, depending on postal delivery times in your area. If your due date is within two weeks, consider paying online or by phone instead to avoid a late fee.
Paying in person at an HRSD payment center
HRSD operates payment centers in the Hampton Roads area where you can pay by cash, check, or card. Locations and hours are listed on the HRSD website under "Payment Centers" or "Where to Pay." Payment centers are typically open during standard business hours on weekdays.
Bring your bill or account number with you. Payments made in person are usually posted to your account the same day. This option works well if you prefer to pay with cash or want an immediate receipt from a staff member.
What to do if you miss a due date
If your payment does not arrive by the due date on your bill, HRSD will charge a late fee. The amount varies but is shown in your bill's terms and conditions. Even if you have already mailed a check, if it has not posted by the due date, the late fee applies.
If you receive a notice that your account is past due, contact HRSD right away. You can still make a payment by phone or online to stop additional fees from accumulating. If you are having trouble paying your bill, ask HRSD about payment plans or hardship programs — some utilities offer extended payment options for customers facing financial difficulty.
Setting up automatic payments to avoid late fees
The easiest way to never miss a due date is to set up automatic monthly payments. You can do this through HRSD's website or through your own bank's bill pay service. With HRSD's system, you choose the payment date each month and the payment method (card or bank account).
With your bank's bill pay service, you set up HRSD as a payee and authorize your bank to send a check or electronic payment on a date you choose. This method gives you control from your banking app and works even if HRSD's website is down. Either way, automatic payments eliminate the risk of forgetting and incurring late fees.
Frequently Asked Questions
How long does it take for an online payment to show on my HRSD account?
Online payments typically post within one to two business days. You will receive a confirmation number immediately after you submit the payment, but the balance on your account may not update until the next business day. If your due date is tomorrow, call HRSD to confirm the payment went through before relying on the online system.
Can I pay my HRSD bill with a credit card without a fee?
HRSD charges a processing fee for credit card payments made through their website. The fee is shown before you confirm the payment. Bank account transfers (ACH) have no fee or a lower fee. If you want to avoid fees entirely, pay by mail, phone, or in person with a check or cash.
What happens if I pay my bill twice by accident?
Contact HRSD as soon as you realize the duplicate payment. They can issue a refund or credit the overpayment to your next month's bill. Keep your confirmation numbers from both payments so HRSD can track them down quickly.
Can I set up automatic payments through my bank instead of through HRSD?
Yes. Most banks offer bill pay services where you can add HRSD as a payee and schedule automatic payments. This method works well if you prefer to manage all your bills through your bank's app. Make sure you use the correct mailing address from your HRSD bill so the payment reaches the right place.
Is there a way to pay my HRSD bill if I do not have internet access?
Yes. You can pay by phone, mail, or in person at an HRSD payment center. Phone and in-person payments are processed quickly, while mail payments take one to two weeks. If you do not have a phone, visiting a payment center in person is your fastest option.