Log in to HRSD bill pay through the Hampton Roads Sanitation District website
The Hampton Roads Sanitation District (HRSD) serves customers in the Hampton Roads area of Virginia. To pay your sewer bill online, you log in through HRSD's official website at hrsd.com. Look for the "Bill Pay" or "Pay My Bill" link on the homepage — it usually appears in the top navigation or under a "Customer Service" section.
You will need your account number and a password to log in. Your account number appears on your paper bill in the upper right corner or on the first page. If you do not yet have an online account, you can create one during the login process by selecting "New User" or "Create Account" and following the prompts.
HRSD also offers phone payment as an alternative. You can call their customer service line to pay by phone without creating an online account, though you will still need your account number and a payment method ready.
Key Takeaways
- Log in at hrsd.com using your account number (found on your bill) and a password you create or already have on file.
- If you do not have an online account yet, you can create one at the same login page by selecting the new user option.
- You can pay your bill immediately after logging in using a bank account or credit/debit card.
- If you forget your password, use the "Forgot Password" link on the login page to reset it using your email address or account number.
- Phone payment is available as an alternative if you prefer not to set up an online account.
What information you need before you log in
Gather these details before you attempt to log in. Having them ready prevents you from getting stuck mid-login or locked out of your account.
Your account number is the primary identifier HRSD uses. It appears on every bill you receive, usually in the top right corner or near your name and address. If you cannot find a recent bill, you can call HRSD customer service and they will provide it over the phone.
You will also need a password. If this is your first time logging in, you create one during account setup. Make it something you can remember but that is not easy to guess — avoid birthdays or simple sequences. If you already have an account but cannot remember your password, the login page has a "Forgot Password" or "Reset Password" link that will walk you through recovery.
Creating a new online account
If you have never logged in before, you will set up your account the first time you visit the bill pay page. Select "New User," "Create Account," or "Register" — the exact wording varies depending on when HRSD last updated their website.
You will be asked to enter your account number, service address, and contact information. HRSD uses this to verify that you are the account holder or an authorized user. Have your most recent bill in front of you so you can match the address exactly as it appears on the bill.
Next, you create a username and password. Some systems let you use your email address as your username; others require a separate username. Write down or save your username and password in a secure place so you do not have to recreate the account later.
After you complete the setup, you can log in immediately and make a payment, or you can wait until your next bill is due. Your account will remain active as long as your service with HRSD remains active.
Paying your bill after you log in
Once you are logged in, you will see your account summary, including your current balance and due date. Select the option to pay now or schedule a payment.
You can pay using a bank account (checking or savings) or a credit or debit card. Bank account payments usually have no fee and take one to two business days to process. Credit and debit card payments may carry a processing fee — HRSD's website will show you the fee amount before you confirm the payment.
Enter the payment amount (or select "Pay Full Balance" to pay everything owed) and choose your payment method. Review the details carefully before you submit. You will receive a confirmation number immediately — save this for your records in case you need to reference the payment later.
What to do if you cannot log in
If you enter your account number and password but the system rejects them, start with the "Forgot Password" link. This is the fastest fix if you are simply misremembering your password. Enter your account number or email address, and HRSD will send you a reset link.
If you do not remember your account number, call HRSD customer service. They can look it up using your name and service address. Have a photo ID ready — some representatives ask for the last four digits of your Social Security number or another piece of identifying information before they release your account number.
If you created an account but it is not working, your account may have been deactivated if your service was disconnected or if there was a long period of inactivity. Contact HRSD directly to reactivate it. They can usually do this over the phone in a few minutes.
Alternatives if you do not want to use online bill pay
Online bill pay is convenient, but it is not your only option. You can pay by phone by calling HRSD's customer service number (listed on your bill). Have your account number and payment method ready. Phone payments are processed the same day if you call before the cutoff time, usually late afternoon.
You can also mail a check to the address shown on your bill. Mail payments take longer — typically five to seven business days — so send them early if your due date is approaching.
Some customers set up automatic payments through their own bank's bill pay system rather than through HRSD's website. This works as long as you know where to send the payment (the mailing address on your bill). Automatic payments reduce the chance you will forget a due date.
Frequently Asked Questions
Do I have to create an online account to pay my HRSD bill?
No. You can pay by phone or mail without an online account. However, an online account makes it faster to pay and lets you see your balance and payment history anytime. Many customers find it worth the few minutes it takes to set up.
Is there a fee to pay online with HRSD?
Bank account payments have no fee. Credit and debit card payments usually include a processing fee of a few dollars, which HRSD shows you before you confirm the payment. You can choose to pay by bank account instead if you want to avoid the fee.
What if I forget my account number?
Call HRSD customer service with your name and service address. They will provide your account number over the phone. You can also find it on any recent bill in the upper right corner or near your name and address.
How long does it take for my payment to show up after I submit it online?
Bank account payments usually post within one to two business days. Credit and debit card payments may take slightly longer. You will receive a confirmation number immediately after you submit, which you can use to track the payment if needed.
Can I schedule a payment for a future date?
Yes. Most online bill pay systems let you choose a payment date. This is useful if you want to pay on payday or coordinate the payment with when money arrives in your account. Just make sure the date is before your due date to avoid late fees.