Where to pay Miami-Dade water and sewer bills
Miami-Dade Water and Sewer Department (WASD) gives you four main ways to pay: online through their website, by phone, by mail, or in person at a payment center. The fastest and most convenient route for most people is online at miamidade.gov/wasd, where you can pay immediately with a bank account or debit card without leaving home.
If you prefer to speak with someone, you can call the customer service line at 305-668-9282 during business hours. Payment by phone uses the same automated system as the website, so you'll need your account number and payment method ready. Mail payments should be sent to the address printed on your bill — processing takes 7 to 10 business days, so mail early if your due date is near.
For in-person payment, WASD operates payment centers in several locations across Miami-Dade County. The main office is at 2600 North Jog Road, West Palm Beach, but satellite locations exist in other areas. Check the WASD website for the center nearest you and its hours before you go.
Key Takeaways
- Online payment at miamidade.gov/wasd is the fastest option and processes immediately, while mail payments take 7 to 10 business days to reach your account.
- You can pay by phone at 305-668-9282, but you'll need your account number and a debit card or bank account information ready.
- In-person payment centers exist at multiple locations, including the main office at 2600 North Jog Road in West Palm Beach.
- Your bill shows the due date and the amount owed — paying after the due date triggers a late fee, typically a percentage of the unpaid balance.
Understanding your Miami-Dade water and sewer bill
Your bill shows separate charges for water and sewer service, plus any stormwater fees if your property is in a stormwater service area. The water charge is based on how many gallons you used in the billing period, measured by the meter at your property. Sewer charges are typically based on your water usage, since most water that enters your home leaves through the sewer system.
The bill also lists your account number, service address, current meter reading, and the due date — usually 20 days from the bill date. If you don't recognize a charge or the amount seems wrong, call customer service before the due date to ask questions. Paying on time avoids late fees, which are added to your next bill if payment arrives after the due date.
Setting up automatic payments
Automatic payment (also called autopay) deducts your bill from your bank account on a date you choose, usually a few days before the due date. This prevents missed payments and late fees without requiring you to remember each billing cycle. You can set it up through the WASD website or by calling 305-668-9282.
To enroll, you'll need your account number and bank routing and account numbers. You can change or cancel autopay anytime through your online account or by calling customer service. If your bill amount varies month to month (which is normal for water), autopay will deduct the actual amount due each cycle, not a fixed sum.
What to do if you can't pay on time
If you know you'll miss the due date, contact WASD before the bill becomes late. Customer service can sometimes arrange a payment plan that spreads the cost over several months, though this varies based on your account history and the amount owed. Call 305-668-9282 to discuss your situation.
Late fees accumulate quickly — the longer an account stays unpaid, the higher the total cost becomes. WASD can also place a lien on your property or shut off service if an account remains unpaid for an extended period. Reaching out early gives you more options than waiting until service is disconnected.
Checking your account balance and usage
You can view your current balance, recent bills, and water usage history by logging into your account at miamidade.gov/wasd. This is useful if you want to see how your usage changes month to month or if you're trying to track down a specific charge. The online portal also shows your payment history and any pending payments.
If you don't have an online account yet, you can create one using your account number and service address. Once logged in, you can update your contact information, view bills as soon as they're issued, and set up or manage autopay. Having online access means you don't have to wait for a paper bill to know what you owe.
Disputing a charge or reporting a problem
If your bill includes a charge you don't recognize or you believe your meter is reading incorrectly, call 305-668-9282 to report it. Explain the issue clearly — whether it's an unfamiliar fee, a sudden spike in usage, or a billing error. Customer service will document your concern and may schedule a meter inspection if you suspect the reading is wrong.
Meter inspections are free and can take several weeks to schedule. In the meantime, you should still pay the undisputed portion of your bill by the due date to avoid late fees on the amount you don't question. Once the inspection is complete, WASD will adjust your bill if the meter was faulty.
Payment options for renters and property managers
If you manage rental properties in Miami-Dade, you can set up a separate account for each unit or a master account that covers multiple properties. The same payment methods apply — online, phone, mail, or in person. Some property managers use autopay to ensure bills are paid consistently across all units.
If you're a renter and your lease says you pay water and sewer directly (rather than through your landlord), you'll need your own account number. Contact WASD to open an account using your lease or a utility bill showing your service address. Make sure the account is in your name so you can manage payments and receive bills.
Frequently Asked Questions
How long does it take for an online payment to show up on my account?
Online payments process immediately and appear in your account the same day. If you pay after business hours, the payment may not display until the next business day, but it's still considered on-time if it was submitted before the due date. Mail and phone payments can take several business days to post.
What happens if I pay late?
A late fee is added to your account, usually calculated as a percentage of the unpaid balance. The fee appears on your next bill. If your account stays unpaid for 60 days or more, WASD may disconnect your service or place a lien on your property. Paying as soon as possible after the due date stops additional fees from accumulating.
Can I change my billing address or phone number?
Yes, you can update your contact information through your online account or by calling 305-668-9282. Changes typically take effect on your next bill. If you're moving, update your address before you leave so bills reach you at your new location.
Is there a discount for paying in full upfront?
Miami-Dade WASD does not offer discounts for early or full payment. You pay the amount shown on your bill, regardless of when or how you pay. Paying on time simply avoids late fees — it doesn't reduce the base charge.
What if my water meter is broken or stuck?
Call 305-668-9282 to report a broken or stuck meter. WASD will schedule an inspection at no cost to you. If the meter is faulty, they will repair or replace it and adjust your bill for any overcharges caused by the faulty reading. Inspections can take several weeks, so report problems as soon as you notice them.