You can pay your Delmarva Power bill online through their website, by phone, or through automatic bank transfers
Delmarva Power offers several ways to pay your bill without writing a check or visiting a payment center. The fastest method is logging into your account on Delmarva's website, where you can make a one-time payment in minutes using a bank account or debit card. You can also set up automatic payments so the bill comes out on the same day each month, which means you will never miss a due date.
If you do not have internet access or prefer to speak with someone, you can call Delmarva's payment line at 1-800-375-7117 to pay by phone using a debit or credit card. Phone payments are available 24 hours a day, seven days a week, though you may hear a small fee mentioned — confirm whether that applies to your account type before you complete the call.
Key Takeaways
- Log into your account at delmarva.com to pay online with a bank account or debit card, and the payment posts within one business day.
- Set up automatic payments through your online account so your bill is paid on the same date each month without you having to remember.
- Call 1-800-375-7117 to pay by phone 24/7 if you do not have internet access or prefer speaking to someone.
- Delmarva also accepts payments at authorized payment centers and through third-party payment services, though these may charge fees.
Setting up an online account to pay Delmarva bills
Before you can pay online, you need to create or log into your Delmarva account on their website. Go to delmarva.com and look for the "Sign In" or "Create Account" link, usually at the top right of the page. If you are a new customer or have never set up online access, you will need your account number, which appears on your paper bill or in any email Delmarva has sent you.
Once you are logged in, look for a link labeled "Pay My Bill" or "Make a Payment." This takes you to a page where you enter the amount you want to pay and choose your payment method. Delmarva accepts payments from a checking or savings account (which usually has no fee) or from a debit or credit card (which may carry a small fee depending on the card type). After you submit the payment, you will see a confirmation number — save this or take a screenshot in case you need to reference it later.
How automatic payments work and how to set them up
Automatic payments remove the need to remember your due date each month. Once set up, Delmarva will withdraw the amount you specify from your bank account on a date you choose — usually the same day each month. This is especially useful if you have a fixed income or a predictable monthly bill, because you know exactly when the money will leave your account.
To set up automatic payments, log into your online account and look for a section called "Autopay," "Automatic Payments," or "Recurring Payments." You will enter your bank account number and routing number (found at the bottom left of your checks), choose the payment date, and confirm the amount. Most people choose the date their paycheck arrives or a few days after, so the money is in the account when the payment goes through. You can change or cancel automatic payments at any time through the same menu.
Paying by phone or through third-party services
If you prefer not to use the website, call Delmarva's automated payment line at 1-800-375-7117. You will need your account number and a debit or credit card ready. The system will walk you through the steps, ask you to confirm the amount, and give you a confirmation number at the end. This method works around the clock, so you can pay at midnight or on a weekend if that is more convenient for you.
Delmarva also works with third-party payment processors like Plastiq, PayPal, and other bill-pay services. If you use online banking through your own bank, you may be able to set up a bill payment to Delmarva directly from your bank's website — this sends a check or electronic transfer on your behalf. Check with your bank to see whether they offer this service and whether there are any fees involved.
What happens after you submit a payment
Online payments made before 5 p.m. Eastern Time on a business day usually post to your account within one business day. Payments made after 5 p.m. or on weekends may not process until the next business day. Once the payment posts, your account balance updates and you will see the new amount due on your next bill.
If you pay by phone or through a third-party service, ask for a confirmation number before you hang up or close the browser. Keep this number for your records in case there is ever a question about whether the payment went through. If you do not see the payment reflected in your account within two business days, contact Delmarva customer service at 1-800-375-7117 to confirm it was received.
Avoiding common payment mistakes
One frequent mistake is paying the wrong amount. Before you submit, double-check that you are paying the full amount due, not just a partial payment, unless you intentionally want to make a partial payment. Some people also confuse their account number with their meter number — your account number is what you need for payment, and it is printed on your bill.
Another common error is setting up automatic payments but forgetting to cancel them if you move or switch to a different utility. If you are moving out of Delmarva's service area, log into your account and turn off automatic payments before your move date so you do not get charged after you leave. Similarly, if you set up autopay and later decide you want to pay manually, you can cancel it anytime through your online account without penalty.
If you are having trouble paying online
If the website is not loading or you get an error message when you try to pay, try clearing your browser's cache and cookies, then log back in. If that does not work, try a different browser or device — sometimes an older browser version will not work with Delmarva's payment system.
If you are locked out of your account because you forgot your password, use the "Forgot Password" link on the sign-in page. Delmarva will send a reset link to the email address on file. If you do not have access to that email address anymore, call customer service at 1-800-375-7117 and they can help you regain access or process a payment over the phone while you sort out your account.
Frequently Asked Questions
Is there a fee to pay my Delmarva bill online?
Paying from a bank account through Delmarva's website has no fee. Paying with a debit or credit card may carry a small fee — the amount varies by card type. Call 1-800-375-7117 before you pay to confirm whether a fee applies to your payment method.
How long does it take for an online payment to show up on my bill?
Payments submitted before 5 p.m. Eastern Time on a business day usually post within one business day. Payments made after 5 p.m. or on weekends may take until the next business day. You will receive a confirmation number immediately after you submit, even if the payment has not posted yet.
Can I pay my Delmarva bill from my bank's website instead of Delmarva's?
Yes, many banks offer bill-pay services that let you schedule a payment to Delmarva directly from your bank account. Check with your bank to see if they support this and whether there are any fees. This method is often free and gives you one place to manage all your bills.
What if I set up automatic payments but want to skip a month?
Log into your Delmarva account and temporarily pause or cancel the automatic payment for that month. You can then turn it back on the following month, or you can make a one-time manual payment instead. There is no penalty for pausing automatic payments.
Can I pay someone else's Delmarva bill online?
You can pay if you have the account number and are authorized on the account. If you are trying to pay for a family member or friend, ask them to add you as an authorized user through their online account first, or call Delmarva customer service to discuss your options.