Delmarva Power's online payment options and how to use them
Delmarva Power offers three main ways to pay your bill online: through their website at delmarva.com, through their mobile app, or by setting up automatic payments from your bank account. The website and app both let you pay a one-time bill or schedule future payments. Automatic payments pull money directly from your checking or savings account on a date you choose, usually your due date or a few days before.
You will need your Delmarva Power account number to get your free guide. This appears on your paper bill in the upper right corner, or you can find it by logging into your online account. If you do not have an online account yet, you can create one at delmarva.com using your account number and service address.
Key Takeaways
- You can pay online through delmarva.com, the Delmarva Power mobile app, or by setting up automatic payments from your bank account.
- One-time online payments are processed the same day if you pay before 5 p.m. Eastern Time on a business day, or the next business day if you pay after hours or on a weekend.
- Automatic payments remove the need to remember your due date and can help you avoid late fees if you set the payment for a few days before the due date.
- You can view your bill online, see your payment history, and update your contact information through your Delmarva Power account.
Paying a one-time bill on the Delmarva Power website
Go to delmarva.com and select "Pay My Bill" from the homepage. Log in with your account number and password, or create an account if this is your first time. Once logged in, you will see your current bill amount and due date.
Click the option to pay now. You can choose to pay the full amount due, a partial payment, or a different amount. Enter your payment method — Delmarva Power accepts debit cards, credit cards, and bank account transfers. If you use a credit or debit card, Delmarva Power charges a processing fee (the amount varies depending on the card type). Bank account transfers typically have no fee or a lower fee.
Review the payment details and confirm. Your payment will process the same business day if submitted before 5 p.m. Eastern Time, or the next business day if submitted after hours or on a weekend. You will receive a confirmation number immediately and a receipt by email.
Using the Delmarva Power mobile app
Download the Delmarva Power app from the Apple App Store or Google Play Store. Open the app and log in with your account number and password. If you do not have an account yet, you can create one in the app using your account number and service address.
Tap "Pay My Bill" and follow the same steps as the website: choose your payment amount, select your payment method, and confirm. The app works the same way as the website — payments process the same business day if submitted before 5 p.m. Eastern Time. You can also use the app to view your bill history, check your current balance, and report outages.
Setting up automatic payments
Automatic payments are the most reliable way to avoid late fees because the payment happens on a schedule you set, without you having to remember. Log into your account at delmarva.com, go to "Billing & Payments," and select "Autopay" or "Automatic Payments." Choose the date you want the payment to come out each month — most people choose their due date or a few days before.
Enter your bank account information (checking or savings account). Delmarva Power will verify the account by depositing two small amounts (usually under $1 each) into your account within a few business days. You will then need to confirm those amounts in your account to complete the setup. Once confirmed, your payments will happen automatically each month.
You can change or cancel automatic payments anytime through your account. If you need to pause a payment or adjust the amount for a particular month, log in and make the change before the scheduled payment date.
What to do if your payment does not go through
If a one-time payment fails, you will see an error message right away. Common reasons include an incorrect card number, an expired card, insufficient funds in your bank account, or a card that your bank flagged as suspicious. Try again with a different payment method, or contact Delmarva Power customer service at 1-800-375-3500.
If an automatic payment fails, Delmarva Power will attempt to process it again within a few business days. You will receive a notice by mail or email letting you know the payment did not go through. Contact customer service to update your bank account information or payment method, or to arrange a new payment date.
Viewing your bill and payment history online
Once you log into your Delmarva Power account, you can see your current bill, past bills, and a record of all payments you have made. This is useful if you need to confirm that a payment went through, check what you were charged for, or review your usage over time.
You can also set up email notifications so that Delmarva Power alerts you when your bill is ready to view, when a payment is due, or when an automatic payment has been processed. Go to "Account Settings" or "Preferences" and turn on bill notifications.
Frequently Asked Questions
Is there a fee to pay my bill online?
Credit and debit card payments usually have a processing fee of 2 to 3 percent of the payment amount. Bank account transfers typically have no fee or a much smaller fee. Automatic payments from your bank account have no fee.
Can I pay my bill by phone instead of online?
Yes. Call Delmarva Power customer service at 1-800-375-3500 to pay by phone using a debit card, credit card, or bank account. A representative can also help you set up automatic payments or answer questions about your bill.
What happens if I pay after my due date?
Delmarva Power charges a late fee if your payment arrives after the due date shown on your bill. The fee amount is listed on your bill. Paying online or setting up automatic payments before the due date is the easiest way to avoid late fees.
Can I schedule a payment for a future date?
Yes. When you pay online through the website or app, you can choose to schedule the payment for a specific future date instead of paying immediately. This is useful if you want to time the payment with your paycheck or cash flow.
How do I know if my payment went through?
You will receive a confirmation number immediately after you submit a payment online. Delmarva Power will also send you a receipt by email. You can log into your account anytime to see your payment history and confirm that the payment was processed.