Con Edison bill payment options and where to send money
Con Edison accepts payments through five main channels: online through their website, by phone, by mail, in person at payment centers, and through automatic bank transfers. The fastest and most convenient option for most people is online payment through the Con Edison website or mobile app, which processes immediately and shows confirmation right away. Phone payment takes a few minutes and requires your account number. Mail takes 7 to 10 business days to reach Con Edison, so you need to send it well before your due date to avoid a late fee.
In-person payment is available at Con Edison payment centers in New York City and Westchester County during business hours. You can bring a check, money order, or cash. Automatic bank transfer (also called autopay or recurring payment) deducts money from your checking account on a date you choose each month, which eliminates the risk of forgetting to pay. You set this up once through your Con Edison account and it continues until you cancel it.
Key Takeaways
- Online payment through Con Edison's website or app is the fastest method and shows your confirmation immediately.
- Mail payments take 7 to 10 business days, so send them at least two weeks before your due date to avoid late fees.
- Automatic bank transfer removes the risk of missing a payment and can be set up or cancelled anytime through your account.
- Your account number appears on your bill and is required for phone and mail payments.
- Late fees apply if payment is not received by the due date shown on your bill, regardless of when you sent it.
How to pay online through Con Edison's website
Go to conedison.com and log into your account using your username and password. If you do not have an online account, you can create one by entering your account number and zip code. Once logged in, look for "Pay My Bill" or "Make a Payment" on the dashboard. Enter the amount you want to pay (you can pay the full balance or a partial amount) and choose your payment method: debit card, credit card, or bank account.
Con Edison charges a fee for credit card payments but not for debit card or bank account payments. The fee varies depending on the payment method and is shown before you confirm. After you submit, you will see a confirmation number on screen and receive an email receipt. The payment posts to your account immediately, though it may take one business day to appear on your next bill.
Setting up automatic payments to avoid missed deadlines
Automatic payment is the simplest way to ensure you never miss a due date. Log into your Con Edison account online, go to "Billing & Payment," and select "Autopay" or "Recurring Payments." Choose whether you want to pay the full bill amount each month or a fixed amount you set yourself. Select the date each month when the payment should be deducted from your bank account — most people choose a date shortly after they receive their paycheck.
You can change or cancel autopay anytime through your account without penalty. If your bill amount varies significantly month to month (which is common with heating or cooling seasons), you may prefer to set a fixed payment amount and adjust it seasonally, or simply review the amount each month before it processes. Automatic payments are deducted from your checking account only, not from credit or debit cards.
Paying by phone or mail if you prefer not to go online
To pay by phone, call Con Edison's automated payment line at 1-800-752-6633. Have your account number ready. The system will ask you to enter your account number and the amount you want to pay, then confirm your payment method. Phone payments are processed immediately and you will receive a confirmation number. There is no fee for phone payments.
To pay by mail, write a check or money order payable to "Con Edison" and include your account number on the check. Mail it to the address shown on your bill under "Payment Address" or "Where to Send Your Payment." Do not mail cash. Because mail takes 7 to 10 business days to arrive, send your payment at least two weeks before the due date. Con Edison will not consider a payment late if it is postmarked before the due date, but the postmark date is what matters, not the date you drop it in the mailbox.
Understanding due dates and late fees
Your due date appears on the front of your bill, usually 20 to 25 days after the bill is issued. Con Edison considers a payment late if it is not received by 5 p.m. on the due date. For online and phone payments, "received" means the payment is processed through Con Edison's system. For mail payments, "received" means the check arrives at Con Edison's office, not the date you mailed it.
If you miss the due date, Con Edison charges a late fee. The amount of the late fee is shown on your bill and is typically a percentage of your balance or a flat fee, whichever is greater. Late fees are added to your next bill. If you are unable to pay by the due date, contact Con Edison immediately to discuss a payment plan or hardship options — waiting until after the due date passes does not prevent the fee from being added, but calling ahead may open other options.
What to do if you cannot pay your full bill
If you cannot pay your full bill by the due date, you have several options. First, pay as much as you can before the due date to reduce the late fee and show Con Edison you are making an effort. Second, contact Con Edison's customer service at 1-800-752-6633 to ask about a payment plan. Con Edison offers extended payment arrangements that let you spread your balance over several months with a set payment amount each month.
Third, ask about hardship programs if you are experiencing financial difficulty. Con Edison has programs for low-income customers and customers facing temporary hardship. These programs may offer bill discounts, budget billing (which spreads your annual costs evenly across 12 months), or other assistance. You can also contact 211 (dial 2-1-1 or visit 211.org) to learn about energy assistance programs in your area that may help pay your bill.
How to read your bill and verify the amount you owe
Your Con Edison bill shows several key pieces of information. At the top is your account number and service address. The "Amount Due" or "Total Amount Due" is the number you need to pay. Below that, you will see the due date. The bill breaks down your charges by service type: electricity, natural gas, or steam, depending on what Con Edison provides to your address.
Each service section shows your meter reading, the number of days in the billing period, your usage (in kilowatt-hours for electricity or therms for gas), and the rate per unit. Multiply the usage by the rate to verify the charge makes sense. If your usage seems unusually high, check whether the bill is based on an actual meter reading or an estimate. Estimated bills can be off, and you can request a meter reading if you think the estimate is wrong. Your bill also shows any credits, adjustments, or previous balances owed.
Frequently Asked Questions
What happens if I pay late?
Con Edison adds a late fee to your account, which appears on your next bill. The fee is typically a percentage of your balance or a flat amount. If you continue to miss payments, Con Edison may eventually disconnect your service, but they must provide notice first. Paying as soon as possible after the due date stops additional fees from accumulating.
Can I set up autopay for a partial amount instead of my full bill?
Yes. When you set up autopay, you can choose to pay a fixed amount each month rather than the full bill. This is useful if you want to spread payments across the month or if your bill varies. You will still owe any remaining balance, so review your bill each month to see what is left unpaid.
Is there a fee for paying online?
Con Edison charges a fee for credit card payments but not for debit card or bank account payments. The fee amount is shown before you confirm your payment. Phone and mail payments have no fee. Autopay through a bank account also has no fee.
How long does it take for an online payment to show on my account?
Online payments process immediately and you receive a confirmation number right away. The payment may take one business day to appear on your bill or account statement, but Con Edison records it as received on the day you submit it.
What if I need to dispute a charge on my bill?
Contact Con Edison's customer service at 1-800-752-6633 to report a billing error. Have your account number and bill ready. Con Edison will investigate and may issue a credit if they find an error. You should still pay the undisputed portion of your bill by the due date to avoid late fees while the dispute is being reviewed.