Con Edison's phone payment line is available around the clock
You can pay your Con Edison bill by phone any time, day or night, by calling 1-800-752-6633. This automated system accepts payment seven days a week, 24 hours a day. You will need your Con Edison account number (found on your bill) and a valid payment method — debit card, credit card, or bank account information.
The automated system processes your payment immediately and gives you a confirmation number on the call. There is no fee for paying by phone through this line. The payment posts to your account the same business day if you call before 8 p.m. Eastern Time; calls after 8 p.m. post the next business day.
If you run into trouble with the automated system or need to speak with a representative, you can stay on the line and request a live agent. Wait times vary depending on call volume, but representatives are available during the same 24-hour window.
Key Takeaways
- Con Edison's automated phone payment line is 1-800-752-6633 and works 24 hours a day, seven days a week.
- You need your account number and a debit card, credit card, or bank account to complete a payment by phone.
- Payments made before 8 p.m. Eastern Time post the same business day; payments after 8 p.m. post the next business day.
- You can request a live representative if the automated system does not work for your situation.
- There is no fee for paying by phone through Con Edison's official line.
What information you need before you call
Gather these details before dialing so the call moves quickly. Your Con Edison account number appears on your bill in the upper right corner and typically starts with a digit followed by several more numbers. If you cannot find your bill, you can look up your account number on the Con Edison website by signing into your online account.
You will also need a valid payment method. Con Edison accepts Visa, Mastercard, American Express, and Discover cards. You can also pay from a checking or savings account if you have your bank routing number and account number available. Do not use a prepaid card or gift card — the system will reject it.
Have the amount you want to pay in mind, though you can pay your full bill balance or a partial amount. The system will tell you your current balance before asking how much to pay.
How the automated payment process works step by step
When you call 1-800-752-6633, the automated system will ask you to enter your account number using your phone keypad. After you enter it, the system pulls up your account and reads back your current balance and due date. Listen carefully to confirm this is the correct account.
Next, the system asks how much you want to pay. You can pay the full balance, a partial amount, or a specific dollar figure. Enter the amount using your keypad. The system will then ask you to choose your payment method — credit card, debit card, or bank account.
If you choose a card, enter the 16-digit card number, expiration date, and three-digit security code (CVV) on the back. If you choose to pay from a bank account, enter your routing number and account number. The system processes the payment and gives you a confirmation number. Write this number down or note it for your records.
When payments post and what to expect
Payments made before 8 p.m. Eastern Time on a business day post to your account the same day. Payments made after 8 p.m. or on weekends and holidays post the next business day. Con Edison does not process payments on federal holidays, so a payment made on a holiday will post the next business day.
Your confirmation number does not mean your payment has cleared your bank yet — it means Con Edison has received and recorded the payment instruction. If you pay by bank account, the funds typically leave your bank account within one to two business days. Credit and debit card payments may take one to three business days to appear on your card statement, depending on your card issuer.
If you do not see the payment post within the expected timeframe, check your Con Edison account online or call the customer service line during business hours to confirm receipt. Keep your confirmation number handy in case you need to reference the transaction.
Alternatives if you cannot use the phone line
If the automated phone system does not work for your situation, Con Edison offers other payment methods. You can pay online through your Con Edison account at conedison.com by logging in and selecting "Pay Your Bill." Online payment works the same way as phone payment and posts on the same timeline.
You can also pay in person at a Con Edison payment location or authorized payment center. Con Edison has walk-in payment centers in Manhattan, the Bronx, and Westchester County. You can find the nearest location and hours on the Con Edison website. In-person payments typically post the same day if made before 5 p.m.
Mail is another option, though it takes longer. Send a check or money order to the address on your bill. Mail payments typically take five to seven business days to post, so mail early if your due date is approaching. You can also set up automatic payments from your bank account through Con Edison's website, which removes the need to remember to pay each month.
Troubleshooting common phone payment problems
If the system rejects your card, the most common reason is that the card number, expiration date, or security code was entered incorrectly. Hang up and try again, entering each digit carefully. If it rejects the card a second time, the card itself may not be accepted by Con Edison — try a different card or use your bank account instead.
If the system says your account number is not found, double-check that you entered it correctly. Account numbers are case-sensitive in some systems, though Con Edison's phone line typically accepts numbers only. If you are still stuck, press the option to speak with a live representative, who can look up your account by phone number or service address instead.
If you hear a message that the system is temporarily unavailable, try again in a few minutes. Con Edison occasionally takes the payment system offline for brief maintenance, usually during early morning hours. If the line remains unavailable for more than an hour, call during business hours to reach a representative who can process your payment manually.
Frequently Asked Questions
Is there a fee for paying by phone?
No. Con Edison does not charge a fee for paying through their official automated phone line at 1-800-752-6633. Some third-party payment services charge fees, but the Con Edison line itself is free.
Can I pay someone else's Con Edison bill by phone?
You can pay a bill if you have the account number and the account holder has authorized you to do so. The system does not verify authorization, so it is your responsibility to confirm you have permission before making the payment. If the account holder has set up a PIN on the account, you may need that as well.
What happens if I pay after my due date?
Late fees apply if payment is not received by the due date shown on your bill. Paying by phone after the due date does not waive the late fee. If you are having trouble paying on time, contact Con Edison during business hours to discuss payment arrangements or hardship programs that may be available.
Can I set up a recurring payment by phone?
The automated phone line processes one-time payments only. To set up automatic monthly payments, use the Con Edison website or call during business hours to speak with a representative who can enroll you in automatic payment from your bank account.
How long does a payment take to show up online?
Payments typically appear in your online Con Edison account within a few hours of being processed, though it can take up to one business day. Your confirmation number confirms the payment was received, even if it has not yet appeared in your account balance online.