Call Con Edison's automated payment line to pay your bill by phone
Con Edison customers can pay their electric or gas bill over the phone by calling 1-800-752-6633. The automated system accepts payment 24 hours a day, 7 days a week. You will need your Con Edison account number (found on your bill) and a debit card or checking account ready before you call.
The automated system guides you through the payment in a few minutes. You confirm the amount you want to pay, provide your payment method details, and receive a confirmation number immediately. There is no fee for paying by phone through this automated line.
If you prefer to speak with a representative instead of using the automated system, you can call the same number and select the option to be transferred. A representative can answer questions about your bill or account before processing your payment, though wait times may be longer during business hours.
Key Takeaways
- Call 1-800-752-6633 to reach Con Edison's payment line, which operates 24/7 with no payment fee.
- Have your account number and a debit card or checking account information ready before calling.
- The automated system processes payment in minutes and gives you a confirmation number right away.
- You can speak with a representative by selecting that option during the call if you have questions about your bill first.
- Payments made by phone typically post to your account within one business day.
What payment methods Con Edison accepts over the phone
Con Edison accepts two types of payment over the phone: debit cards and checking accounts. You cannot pay with a credit card through the phone line. If you have a debit card, you will need the card number, expiration date, and CVV (the three-digit security code on the back).
If you pay from a checking account, you will need your routing number and account number. These appear at the bottom left of your checks. The system will ask you to confirm the last four digits of your account number before processing the payment.
Con Edison does not charge a fee for phone payments made through their automated line. Some banks may charge their own fees for debit card transactions, so check with your bank if you are unsure.
How to find your Con Edison account number
Your Con Edison account number appears in the upper right corner of your bill, above your name and address. It is an 8-digit number. If you do not have your bill in front of you, you can find your account number by logging into your Con Edison online account at conedison.com.
You can also call Con Edison's customer service line at 1-800-752-6633 and ask a representative for your account number. Have your service address and the phone number associated with your account ready when you call.
When your phone payment will show up on your account
Payments made through Con Edison's phone line typically post to your account within one business day. If you pay on a Friday evening, the payment may not appear until Monday. Payments made on weekends or holidays may take until the next business day to process.
When you complete your phone payment, you receive a confirmation number. Keep this number for your records. If you do not see the payment reflected in your account within two business days, contact Con Edison customer service with your confirmation number to verify the payment went through.
Other ways to pay your Con Edison bill if phone payment does not work for you
If you cannot pay by phone, Con Edison offers several other payment methods. You can pay online at conedison.com using a debit card or checking account. You can also set up automatic payments (called AutoPay) so your bill is paid on the same date each month without you having to do anything.
You can mail a check or money order to the address on your bill. Con Edison also accepts payment in person at authorized payment locations in New York City and Westchester County. To find a location near you, visit conedison.com or call 1-800-752-6633.
If you are struggling to pay your bill, Con Edison offers payment plans that spread your balance over several months. You can discuss a payment plan by calling customer service at 1-800-752-6633 and speaking with a representative.
What to do if your phone payment fails
If your payment is declined during the phone call, the automated system will tell you immediately and will not charge your account. The most common reasons for a declined payment are an incorrect card number, an expired card, or insufficient funds in your checking account.
Check that you entered your card or account number correctly and try again. If the payment is declined a second time, try a different payment method or call back during business hours to speak with a representative who may be able to help troubleshoot the issue.
If your debit card is expired or you no longer have access to the checking account you used before, you will need to use a different payment method. You can pay online at conedison.com, by mail, or in person at a payment location instead.
Frequently Asked Questions
Can I pay someone else's Con Edison bill by phone?
You can pay another person's bill if you have their account number and permission to do so. Call 1-800-752-6633 and provide the account number when prompted. The system will confirm the account holder's name and service address before you complete the payment.
Is there a limit to how much I can pay by phone?
Con Edison does not publish a specific limit for phone payments. If you are paying a very large balance, call customer service at 1-800-752-6633 to confirm the amount can be processed, or split the payment into two separate transactions.
What if I pay by phone but then realize I made a mistake?
Contact Con Edison customer service at 1-800-752-6633 within 24 hours with your confirmation number. A representative can review the transaction and may be able to reverse it or adjust your account if the error was on their end.
Can I set up a recurring phone payment so I do not have to call every month?
No, phone payments are one-time only. Instead, set up AutoPay through conedison.com or by calling 1-800-752-6633. AutoPay charges your debit card or checking account on the same date each month automatically.