Call Con Edison's automated payment line at 1-800-752-6633 to pay your bill by phone
Con Edison's phone payment system lets you pay with a debit card, credit card, or bank account without speaking to a representative. The automated line is available 24 hours a day, 7 days a week. You will need your Con Edison account number (found on your bill) and your payment method ready before you call.
The system processes payments immediately, though the money may take one to two business days to appear on your account depending on your bank. There is no fee for paying by phone with a debit card or bank account, but credit card payments incur a processing fee that Con Edison will tell you before you confirm the transaction.
Key Takeaways
- Con Edison's automated phone line is 1-800-752-6633 and works 24/7 without requiring you to speak to anyone.
- You need your account number and a debit card, credit card, or bank account information to complete a payment.
- Debit and bank account payments have no fee, but credit card payments charge a processing fee shown before you confirm.
- Payments process immediately but may take one to two business days to show on your account.
- If you want to speak to a representative instead, you can call Con Edison's customer service line during business hours.
What information you need before calling
Gather these details before you dial so the call moves quickly. Your Con Edison account number appears on your bill in the upper right corner or near your name and address. If you do not have a bill in front of you, you can look up your account number on the Con Edison website by signing into your online account.
You will also need the payment method itself: the card number and expiration date if you are using a credit or debit card, or your bank routing number and account number if you are paying from a checking or savings account. Have the amount you want to pay in mind, though the system will show your current balance and let you adjust the amount before you confirm.
How the automated payment process works
After you call 1-800-752-6633, the system will ask you to enter your account number using your phone keypad. It will then display your current balance and ask how much you want to pay. You can pay the full balance, a partial amount, or a set dollar figure.
Once you choose an amount, the system will ask you to enter your payment method. If you are using a card, you will enter the card number, expiration date, and the three-digit security code on the back. If you are paying from a bank account, you will enter your routing number and account number. The system will then confirm the amount and payment method before processing the transaction.
After you confirm, the system will give you a confirmation number. Write this down or take a screenshot — you will need it if you ever need to dispute the payment or check on its status later. The payment is now submitted and will post to your account within one to two business days.
Credit card fees and when they apply
Con Edison does not charge a fee when you pay by debit card or bank account over the phone. However, if you choose to pay with a credit card, the company charges a processing fee. The exact percentage varies but is typically 2 to 3 percent of the amount you are paying.
The system will show you the fee amount before you enter your card information, so you will know the total cost before you commit. If the fee seems high, you can hang up and pay by debit card or bank account instead at no cost, or you can pay online through Con Edison's website, which also offers a no-fee option for bank account payments.
Speaking to a representative instead of using the automated line
If you prefer to speak to someone or have questions about your bill, you can call Con Edison's customer service line at 1-800-752-6633 and select the option to speak to a representative. Wait times vary depending on the time of day and how busy the line is. Customer service is available Monday through Friday from 8 a.m. to 6 p.m. Eastern Time, and Saturday from 9 a.m. to 5 p.m.
A representative can answer questions about your charges, discuss payment plans if you are behind on your bill, or help you set up automatic payments so you do not have to call each month. They can also process your payment over the phone while you are on the line, though the process takes longer than the automated system.
Setting up automatic payments to avoid calling each month
If you want to stop calling every month, Con Edison lets you set up automatic payments through your online account or by phone. Automatic payments deduct money from your bank account on a date you choose each month, usually around your bill due date. You can change or cancel automatic payments anytime through your online account.
To set up automatic payments by phone, call customer service at 1-800-752-6633 and ask a representative to enroll you. You will need to provide your bank account information and choose whether you want to pay the full bill amount each month or a set dollar amount. Automatic payments from a bank account have no fee and are one of the cheapest ways to pay Con Edison.
What to do if your payment does not show up
Payments made by phone typically post to your account within one to two business days. If more than two business days have passed and your payment still does not appear, call customer service at 1-800-752-6633 with your confirmation number from the original payment. A representative can look up the transaction and tell you whether it is still processing or if there was an error.
If the payment was processed but applied to the wrong account, or if you were charged twice by mistake, the representative can correct it. Keep your confirmation number for at least 30 days after you pay so you have proof of the transaction if you need to dispute it with your bank.
Frequently Asked Questions
Is there a fee for paying by phone?
No fee applies to debit card or bank account payments. Credit card payments incur a processing fee, usually 2 to 3 percent of the amount you pay. The system shows the fee before you confirm, so you can choose a different payment method if you want to avoid it.
Can I pay a partial amount or do I have to pay the full bill?
You can pay any amount you want, from a partial payment up to your full balance. The automated system lets you enter the exact dollar amount after it shows your current balance. Partial payments reduce what you owe but do not stop late fees if the payment does not reach the due date.
What if I do not have my account number?
You can find your account number on your Con Edison bill, on your online account if you have registered one, or by calling customer service at 1-800-752-6633. A representative can look up your account using your name, address, and phone number if you do not have the number handy.
How long does it take for a phone payment to show on my bill?
Payments typically post within one to two business days. Weekends and holidays may add extra time. You can check your account online or call customer service to confirm the payment was received if you want to verify it sooner.
Can I set up a payment plan if I cannot pay the full amount?
Yes. Call customer service at 1-800-752-6633 and speak to a representative about payment plan options. Con Edison offers plans for customers who are behind on their bills, though the terms depend on how much you owe and your account history.