Con Edison bill payment methods and where to send your money

Con Edison gives you several ways to pay your bill, and the method you choose depends on how quickly you need to pay and what fits your routine. You can pay online through your Con Edison account, by phone, by mail, or in person at a payment location. Each method has different timing — online and phone payments usually post the same day, while mail takes 7 to 10 business days to arrive.

The due date on your bill is the deadline to avoid a late fee. Con Edison charges a late payment fee if your payment arrives after that date, so knowing which method to use and how long it takes matters for your cash flow.

Key Takeaways

  • Online payment through your Con Edison account is the fastest method and posts the same business day if you pay before 5 p.m. Eastern Time.
  • Phone payment (1-800-752-6633) also posts the same day and works if you do not have internet access or prefer speaking to someone.
  • Mail payments take 7 to 10 business days to reach Con Edison, so send them at least two weeks before your due date to avoid late fees.
  • In-person payment at a Con Edison office or authorized payment location lets you pay cash or check without a bank account or credit card.
  • Setting up automatic payments removes the need to remember due dates, though you can cancel or change the amount anytime.

Paying online through your Con Edison account

The online payment portal is the fastest and most direct way to pay. Go to conedison.com, sign into your account with your username and password, and select "Pay My Bill." You will see your current balance and due date. Enter the amount you want to pay and choose your payment method — debit card, credit card, or bank account.

Payments made before 5 p.m. Eastern Time on a business day post the same day. If you pay after 5 p.m. or on a weekend or holiday, the payment posts the next business day. Con Edison does not charge a fee for online payments made from a bank account, but credit and debit card payments may carry a processing fee depending on the card network.

If you do not have an online account yet, you can create one at conedison.com by entering your account number (found on your bill) and other identifying information. Once your account is set up, you can pay anytime without calling or visiting an office.

Paying by phone

Call Con Edison's automated payment line at 1-800-752-6633 to pay by phone. You will need your account number and a debit card or bank account information. The system is available 24 hours a day, 7 days a week, and payments post the same business day if you call before 5 p.m. Eastern Time.

If you prefer to speak with a representative, you can also call during business hours and ask to make a payment. A representative can answer questions about your bill or payment options while processing your payment. Phone payments from a bank account are free; card payments may include a processing fee.

Paying by mail

If you prefer to pay by check or money order, mail your payment to the address printed on your bill. Include your account number on the check or money order so Con Edison can match the payment to your account. Mail payments take 7 to 10 business days to arrive and post after they are received and processed.

To avoid a late fee, mail your payment at least two weeks before your due date. If your due date is coming up soon and you are paying by mail, consider using online or phone payment instead. Never send cash by mail — use a check, money order, or one of the faster payment methods.

Paying in person at a Con Edison office or authorized location

Con Edison has payment centers in New York City and Westchester County where you can pay in person with cash, check, or money order. Payments made in person post the same day. You can find the nearest payment location and hours on conedison.com under "Payment Locations."

In-person payment is useful if you do not have a bank account, do not want to use a card online, or prefer to handle the transaction face-to-face. Bring your account number and your bill if possible so the staff can process your payment quickly. Some authorized retailers and check-cashing services also accept Con Edison payments — check the website for a current list.

Setting up automatic payments

Automatic payment removes the need to remember your due date each month. Through your online account, you can set up a recurring payment from your bank account on a date you choose — typically a few days after your bill arrives or a few days before the due date. Con Edison will deduct the amount automatically each billing cycle.

You can change the payment amount or cancel automatic payments anytime through your account. If your bill varies month to month, you can set the automatic payment to cover your average bill and adjust it manually when the amount is significantly higher or lower. Automatic payments from a bank account are free.

What to do if you cannot pay by the due date

If you know you cannot pay by the due date, contact Con Edison before the due date passes. You may be able to arrange a payment plan or extension. Call 1-800-752-6633 or visit conedison.com to speak with a representative about your options. Con Edison has programs for customers facing hardship, and explaining your situation early gives you more options than waiting until after a late fee is charged.

If you have already missed a payment, paying as soon as you can will stop additional late fees from accumulating. Late fees are added each billing cycle until the account is current, so the sooner you pay, the less you will owe in total.

Frequently Asked Questions

Is there a fee to pay my Con Edison bill online?

No fee if you pay from a bank account. Credit and debit card payments may include a processing fee set by the card network, not by Con Edison. The fee amount varies by card type. You will see the fee before you confirm the payment.

How do I know if my payment went through?

Online and phone payments show a confirmation number immediately after you complete the transaction. Save this number for your records. You can also log into your account the next business day to see the payment posted to your balance. Mail payments take longer to show — check your account after 10 business days.

Can I pay someone else's Con Edison bill?

Yes, if you have their account number. Pay online or by phone using their account number instead of yours. The payment will post to their account. You do not need to be the account holder to make a payment.

What happens if I pay more than I owe?

The overpayment stays on your account as a credit and reduces your next bill. If you want a refund instead, contact Con Edison and request one. Refunds typically take 4 to 6 weeks to process.

Can I set up automatic payments if I do not have a bank account?

Automatic payments require a bank account or debit card. If you do not have either, pay online with a credit card, by phone, by mail, or in person at a payment location instead.