Where to pay your Midland water bill
Midland's water service is provided by the City of Midland Utilities Department. You can pay your bill in three ways: online through the city's payment portal, by mail to the city's lockbox, or in person at the Utilities Department office. The fastest and most convenient method is online, which processes immediately and requires no postage or trip to an office.
Your bill arrives monthly and shows your account number, the amount due, and the due date — usually around the 20th of each month. Late payments trigger a penalty, so knowing your payment options ahead of time prevents missed deadlines.
Key Takeaways
- Pay online at the City of Midland's website using your account number; the payment posts the same day and costs nothing extra.
- Mail payments to the city's lockbox address shown on your bill; allow 7 to 10 days for the check to arrive and post.
- Pay in person at the Utilities Department office during business hours with cash, check, or card — no appointment needed.
- Set up automatic payments through the online portal to avoid late fees and never miss a due date.
- Late payments incur a penalty and may result in service disconnection if unpaid for 30 days or more.
Paying online through the City of Midland portal
The City of Midland operates an online payment system where you can pay with a debit card, credit card, or bank account. Go to the city's utilities website, select "Pay My Bill," and enter your account number (found on your bill). You will need to create a login or use an existing one if you have paid online before.
Online payments process the same day and cost nothing — the city does not charge a convenience fee. Your payment confirmation appears on screen immediately, and you can print or save it as a receipt. This method is the fastest way to ensure your payment reaches the city before the due date.
Mailing a check or money order
If you prefer to mail your payment, write your account number on the check or money order and send it to the lockbox address printed on your bill. The address typically reads something like "City of Midland Utilities, P.O. Box [number], Midland, TX." Do not mail cash.
Mail payments take 7 to 10 business days to arrive and post to your account. If your due date is fewer than 10 days away, mailing is risky — the city records the payment date as the day it arrives at the lockbox, not the day you mail it. For bills due soon, use online payment or pay in person instead.
Paying in person at the Utilities Department office
The City of Midland Utilities Department accepts walk-in payments during regular business hours. You can pay with cash, check, or debit or credit card. The office is located at 2000 North A Street, Midland, TX 79701, and is open Monday through Friday, 8:00 a.m. to 5:00 p.m. (hours may vary, so call ahead to confirm).
In-person payments post to your account the same day. Bring your bill or account number so the staff can process the payment quickly. This method works well if you prefer to handle the transaction face-to-face or need to discuss your account with a representative.
Setting up automatic payments to avoid late fees
The City of Midland's online portal allows you to set up automatic payments from your bank account. You choose the payment amount and the date each month — for example, the 15th of every month. Automatic payments eliminate the risk of forgetting a due date and prevent late fees.
You can change or cancel automatic payments anytime through your online account. If your bill amount varies significantly month to month, you can set a fixed amount that covers most months and adjust it manually when needed. This approach gives you the convenience of automation without locking you into a rigid schedule.
What happens if you miss the due date
If your payment does not arrive by the due date shown on your bill, the city assesses a late penalty — the amount varies but is typically a percentage of your bill or a flat fee. The penalty appears on your next bill. If your account remains unpaid for 30 days or more past the due date, the city may disconnect your water service without further notice.
If you know you will miss a due date, contact the Utilities Department before the deadline to discuss a payment arrangement. The city may be willing to work with you on a schedule rather than assess a penalty or disconnect service. Call the Utilities Department at the number on your bill to speak with a representative.
Understanding your bill and account number
Your water bill shows several key pieces of information: your account number (a unique identifier the city uses to track your service), the billing period (the dates the bill covers), your usage in gallons or hundred-cubic-feet units, the amount due, and the due date. The bill also lists any previous balance, current charges, and taxes or fees.
Always include your account number when you pay, especially by mail or in person. The account number ensures the payment reaches the correct address and posts to your account without delay. If you cannot find your account number, it appears on every bill or you can call the Utilities Department to look it up using your address.
Frequently Asked Questions
Can I pay my Midland water bill with a credit card online?
Yes, the City of Midland's online portal accepts credit cards, debit cards, and bank account payments. There is no extra charge to use a credit card through the city's system.
What if I pay online but my payment does not show up right away?
Online payments post the same day, and you receive a confirmation number on screen. If you do not see the payment reflected in your account within 24 hours, contact the Utilities Department with your confirmation number and they will investigate.
Can I set up automatic payments for a different amount each month?
Automatic payments are typically set to a fixed amount. If your bill varies, you can set the automatic payment to a lower amount and pay the difference manually when the bill arrives, or you can adjust the automatic payment amount each month through your online account.
What is the mailing address for paying by check?
The mailing address is printed on your bill. It is usually a lockbox address, not the Utilities Department office address. Always use the address on your bill to ensure your check reaches the correct location.
Will my water be shut off if I am one day late?
No. The city assesses a late penalty if you miss the due date, but disconnection typically does not occur until your account is 30 days or more past due. Contact the Utilities Department immediately if you are unable to pay by the due date to discuss options.