Where to pay your Arlington water bill
Arlington Water Utilities accepts payments through three main channels: online through their website, by phone, or in person at their payment office. The online portal at arlingtonwater.net is the fastest option — you can pay immediately with a bank account or debit card, and the payment posts the same day if submitted before 5 p.m. on a business day.
If you prefer to pay by phone, call Arlington Water Utilities at (817) 459-6348 during business hours (Monday through Friday, 8 a.m. to 5 p.m.). A representative will take your payment information over the phone. You can also mail a check to the address printed on your bill, though mail payments typically take 7 to 10 business days to post.
In-person payments are accepted at the Arlington Water Utilities office located at 101 W. Abram Street, Arlington, TX 76010. This office is open during standard business hours and accepts cash, check, or card payments. If you need to pay outside regular hours, the online portal is your only option.
Key Takeaways
- Pay online at arlingtonwater.net using a bank account or debit card for same-day posting before 5 p.m. on weekdays.
- Call (817) 459-6348 during business hours to pay by phone with a representative.
- Mail payments to the address on your bill, but allow 7 to 10 business days for processing.
- Visit the office at 101 W. Abram Street in person to pay with cash, check, or card during business hours.
- Set up automatic payments through the online portal to avoid missing due dates.
How to read your Arlington water bill
Your Arlington water bill shows three main sections: the amount due, the due date, and a breakdown of charges. The due date is printed near the top of the bill — this is the date by which your payment must arrive to avoid a late fee. Arlington Water Utilities typically allows 20 days from the bill date before charging a late fee.
The charges section lists your water usage in gallons, your sewer charges, and any other fees. Water is billed in tiers, meaning the first block of water costs one rate and additional usage costs more per gallon. Your bill will show how many gallons you used in each tier. Sewer charges are usually based on your water usage, since the utility assumes most water that enters your home leaves through the sewer system.
Look for the account number on your bill — you will need this when paying online or by phone. If you have questions about specific charges, the bill includes a phone number and website where you can request an explanation before the due date.
Setting up automatic payments
The Arlington Water Utilities online portal lets you set up automatic payments so your bill is paid on the same day each month. This removes the risk of forgetting a due date and incurring late fees. To set this up, log into your account at arlingtonwater.net, find the autopay option, and choose whether you want the payment to go out on a fixed date each month or on the due date of each bill.
Automatic payments are deducted from your bank account, so you will need your routing number and account number ready. You can change or cancel autopay at any time through your online account. If you cancel, make sure to set up a manual payment method so your bill does not go unpaid.
What happens if you miss a payment
If your payment does not arrive by the due date, Arlington Water Utilities will add a late fee to your next bill. The amount of this fee depends on your bill total, but it is typically a percentage of the amount owed. After 30 days past due, the utility may send a notice warning that service could be disconnected if the account is not brought current.
If your account reaches 60 days past due, Arlington Water Utilities can disconnect your water service without further notice. Reconnection requires payment of the full past-due balance plus a reconnection fee. If you are struggling to pay your bill, contact the utility directly at (817) 459-6348 to discuss payment arrangements or hardship programs that may be available in your area.
Understanding tiered water rates
Arlington charges water in tiers, which means you pay one rate for your first block of usage and a higher rate for each additional block. This structure encourages conservation — the more water you use beyond the base amount, the more you pay per gallon. Your bill will show exactly how many gallons you used in each tier and what rate applied to each.
To lower your water bill, focus on reducing usage in the higher tiers. Small changes like fixing leaks, taking shorter showers, and running full loads of laundry and dishes can move you into a lower tier. Your bill will show your usage compared to the previous month and the same month last year, so you can track whether your conservation efforts are working.
Contacting Arlington Water Utilities with questions
If you have questions about your bill, charges, or payment options, Arlington Water Utilities has several ways to help. The fastest method is the online portal at arlingtonwater.net, where you can message the utility or find answers to common questions. You can also call (817) 459-6348 during business hours (Monday through Friday, 8 a.m. to 5 p.m.) to speak with a representative.
If you believe there is an error on your bill, report it before the due date so the utility can investigate without you facing late fees. Keep copies of your bills and payment records in case you need to dispute a charge later. The utility's website also has information about water conservation programs and tips for reducing your usage.
Frequently Asked Questions
Can I pay my Arlington water bill with a credit card?
The online portal accepts debit cards and bank account payments. Credit card payments may incur a processing fee. Call (817) 459-6348 to ask about credit card payment options and any associated fees before paying this way.
What if I move and need to close my account?
Contact Arlington Water Utilities at least three business days before your move-out date. You will need to provide a final meter reading or schedule a final reading with the utility. Pay any remaining balance to avoid collection action, and the utility will send a final bill to your new address if you provide it.
How do I report a water leak on my bill?
If your usage suddenly spikes, call (817) 459-6348 to report it. The utility can help you identify whether the increase is due to a leak or a billing error. Some utilities offer leak adjustment programs if you can prove the leak has been fixed, though you will need documentation from a plumber.
Is there a payment plan if I cannot pay my full bill?
Contact Arlington Water Utilities directly at (817) 459-6348 to discuss your situation. The utility may offer a payment arrangement to prevent disconnection, though this depends on your account history and the amount owed. The sooner you call, the more options may be available.
How long does it take for an online payment to post?
Payments submitted online before 5 p.m. on a business day typically post the same day. Payments submitted after 5 p.m. or on weekends post on the next business day. Mail and phone payments take longer — allow 7 to 10 days for mail and 1 to 2 business days for phone payments.