Where to send your Arlington water payment
Arlington Water Utilities accepts payments through three main channels: online through their customer portal, by phone, or by mail. The online portal at arlingtonwater.org is the fastest route — you can pay immediately with a bank account or debit card, and the system confirms your payment right away. You do not need to create an account; you can pay as a guest using your account number from your bill.
To pay by phone, call Arlington Water Utilities at (817) 459-6400 during business hours. A representative will take your payment information over the phone. If you prefer to mail a check or money order, send it to the address printed on your bill — typically Arlington Water Utilities, P.O. Box 1121, Arlington, TX 76010. Include your account number on the check so the payment reaches the right account.
Payment deadlines vary depending on when your bill was issued, but your due date appears clearly on the front of your bill. If you pay online or by phone, the payment posts the same day. Mail payments take 5 to 7 business days to clear, so plan ahead if your due date is approaching.
Key Takeaways
- Pay online at arlingtonwater.org without creating an account, using your account number from your bill.
- Phone payments are available at (817) 459-6400 during business hours and post the same day.
- Mailed payments take 5 to 7 business days to clear, so send them early if your due date is soon.
- Your due date appears on the front of your bill, and late payments may trigger a reconnection fee or service suspension.
- Set up automatic payments through the online portal to avoid missing a due date.
Setting up automatic payments to avoid late fees
Automatic payments remove the risk of forgetting a due date. Log into the Arlington Water Utilities customer portal, go to your account settings, and select the option to set up recurring payments. You can choose to pay the full bill amount each month or a fixed amount you set yourself. The system will deduct the payment from your bank account on the date you choose, typically a few days before the due date.
Once automatic payments are active, you will still receive a bill each month showing what was charged and what was paid. Review these bills to catch any unusual charges or billing errors. You can pause or cancel automatic payments at any time through the portal, or call customer service to make changes over the phone.
Understanding what happens if you miss a payment
If your payment does not arrive by the due date, Arlington Water Utilities will add a late fee to your account. The amount of this fee depends on your bill size but is typically a percentage of the unpaid balance. After a certain number of days past due — usually around 30 days — the utility may issue a notice of intent to disconnect service.
If you receive a disconnection notice, contact Arlington Water Utilities immediately. Explain your situation and ask about payment arrangements or a short extension. Many utilities will work with customers to set up a payment plan rather than shut off service, especially if you have a history of on-time payments. Once service is disconnected, reconnection requires payment of the full past-due balance plus a reconnection fee, which can be substantial.
How to read your Arlington water bill
Your bill shows several key pieces of information. At the top, you will see your account number, service address, and billing period. The "Amount Due" and "Due Date" appear prominently — these are the numbers you need to pay on time. Below that, the bill breaks down your charges: water usage (measured in hundred-cubic-foot units, or HCF), wastewater treatment, and any taxes or fees.
The usage section shows how much water you consumed during the billing period and the rate per unit. If your bill is higher than usual, check whether your usage increased or whether a rate change took effect. A sudden spike in usage can signal a leak — if you did not use more water than normal but your bill jumped, contact the utility to report it. The bill also lists any balance from the previous month and credits applied.
Disputing a charge or reporting a billing error
If you believe your bill is wrong, contact Arlington Water Utilities within a reasonable time — do not wait months to report it. Call (817) 459-6400 or use the contact form on arlingtonwater.org. Describe the error clearly: for example, "My usage doubled this month but I did not use more water than usual" or "I was charged twice for the same billing period."
The utility will investigate and may send someone to check your meter or review your account history. If an error is found, they will issue a credit to your account. While a dispute is being reviewed, you are still expected to pay the undisputed portion of your bill on time to avoid late fees. Pay what you know is correct, and note in your payment that you are disputing the remainder.
Payment options if you are having trouble paying
If you cannot pay your full bill by the due date, contact Arlington Water Utilities before the deadline. The utility may offer a payment arrangement — a plan to pay your bill in installments over several weeks or months. This keeps your service active while you catch up. Ask specifically about the terms: how many payments, what amount each, and when they are due.
Some customers also look into utility assistance programs run by local nonprofits or government agencies. These programs may help with past-due balances or current bills, though they have limited funding and may have a waiting list. Your local city council office or the city's website can direct you to programs in Arlington. Assistance is not may provide, but it is worth exploring if you are facing hardship.
Frequently Asked Questions
Can I pay my Arlington water bill without an online account?
Yes. You can pay as a guest on the website using your account number, pay by phone at (817) 459-6400, or mail a check to the address on your bill. You do not need to register or create a login.
What happens if I pay late?
A late fee is added to your account. After about 30 days past due, the utility sends a disconnection notice. If you do not pay or arrange a payment plan, service will be shut off. Reconnection requires the full past-due balance plus a reconnection fee.
How long does a mailed payment take to show up on my account?
Mailed payments typically take 5 to 7 business days to clear and appear on your account. If your due date is within a week, pay online or by phone instead to avoid a late fee.
Can I set up a payment plan if I cannot pay the full bill?
Yes. Call (817) 459-6400 before your due date and ask about payment arrangements. The utility will work with you to spread the payment over several weeks or months, as long as you stick to the agreed schedule.
Why did my water bill increase so much this month?
Check your usage on the bill — if it jumped, you may have a leak. If usage looks normal but the bill is higher, a rate increase may have taken effect. Call the utility to report an unusual spike or ask about recent rate changes.