Where to pay your Longview water bill
The City of Longview's Water Utilities Department handles residential water bills. You can pay in person at City Hall, 300 W. Cotton Street, Longview, TX 75601, during business hours Monday through Friday. You can also mail a check or money order to the same address, or pay online through the city's website using a credit or debit card (a convenience fee applies to online payments).
If you prefer automatic payments, you can set up a recurring charge to your bank account through the city's online portal. This removes the need to remember due dates and reduces the chance of late fees. The city also accepts payments by phone — call the Water Utilities Department directly to pay with a card over the phone.
Key Takeaways
- The City of Longview Water Utilities Department accepts payments in person at City Hall, by mail, online, by phone, or through automatic bank account withdrawal.
- Online and phone payments charge a convenience fee, while mail and in-person payments do not.
- Setting up automatic payments from your bank account is the fastest way to avoid late fees and disconnection.
- Your bill is due by the date printed on your statement, and late fees begin accruing immediately after that date.
- If you cannot pay in full, contact the Water Utilities Department before your bill becomes overdue to discuss payment arrangements.
Understanding your bill due date and late fees
Your water bill shows a specific due date. Payment must arrive by that date to avoid a late fee. The city charges a late fee if your payment is not received by the due date — the exact amount depends on your bill total and is shown on your statement.
If your bill remains unpaid 30 days past the due date, the city may issue a notice of intent to disconnect service. This notice gives you a window to pay before water service is shut off. Once disconnected, you will owe a reconnection fee in addition to your unpaid balance.
Online payment through the city portal
Visit the City of Longview's official website and look for the Water Utilities payment portal. You will need your account number, which appears on your bill. Enter your account number and the amount you want to pay, then provide your credit or debit card details.
The portal processes payments immediately, though it may take one to two business days for the payment to post to your account. A convenience fee is charged for credit and debit card payments — the exact fee is disclosed before you confirm the transaction. If you want to avoid this fee, use automatic bank account withdrawal instead.
Setting up automatic payments from your bank account
Automatic bank account payments have no convenience fee and ensure your bill is paid on time every month. Log into the city's online portal, select the automatic payment option, and provide your bank routing number and account number. You can choose to pay the full bill amount or a set dollar amount each month.
Once set up, the city will withdraw the payment a few days before your due date. You can modify or cancel automatic payments at any time through the portal. If your bill amount changes significantly, you may want to adjust your automatic payment to match.
Paying by mail or in person
To pay by mail, write a check or money order for the amount due and include your account number on the check. Mail it to City of Longview Water Utilities, 300 W. Cotton Street, Longview, TX 75601. Allow at least one week for mail delivery and processing — if your due date is within seven days, paying in person or online is safer.
In-person payments at City Hall do not carry a convenience fee. Bring your bill or account number and payment in cash, check, or money order. The Water Utilities Department staff can answer questions about your bill while you are there.
What to do if you cannot pay your full bill
Contact the Water Utilities Department before your bill becomes overdue. The city may be willing to set up a payment plan that lets you pay over several months rather than all at once. Payment plans prevent late fees and disconnection notices while you catch up.
Explain your situation when you call — the department handles these requests regularly and can discuss what arrangements are possible. Have your account number and bill amount ready. The sooner you contact them, the more options you may have.
Frequently Asked Questions
What happens if my water gets disconnected?
You will owe the full unpaid balance plus a reconnection fee to restore service. The reconnection fee is separate from your water bill and must be paid before the city will turn your water back on. Contact the Water Utilities Department immediately if disconnection occurs.
Can I pay someone else's water bill?
Yes. Provide the account number of the bill you want to pay when you make your payment, whether online, by phone, or in person. You do not need to be the account holder to pay a bill.
Is there a discount for paying early or in full?
The City of Longview does not offer early payment discounts on residential water bills. Your bill is due by the printed due date, and paying early does not reduce the amount owed.
How do I find my account number if I lost my bill?
Call the Water Utilities Department at the number listed on the city's website. Provide your address and they will give you your account number. You can also log into the online portal if you have already set up an account there.
What if I think there is an error on my bill?
Contact the Water Utilities Department to dispute the charge. Bring your bill and any records of your water use. The department will investigate and adjust your bill if an error is found. Pay the amount you believe is correct while the dispute is being reviewed to avoid late fees.