Where to pay your Killeen water bill
Killeen's water service is provided by the City of Killeen Utilities Department. You can pay your bill in three ways: online through the city's payment portal, by mail to the city's lockbox, or in person at the Killeen City Hall or an authorized payment location.
The online option is fastest and gives you an immediate confirmation. Paying by mail takes 7 to 10 business days to reach the city, so mail your payment early if your due date is approaching. In-person payment at City Hall is processed the same day you pay.
Key Takeaways
- You can pay online at the City of Killeen's website without creating an account, using your bill number and service address.
- Mailed payments should be sent to the lockbox address on your bill at least 10 days before the due date to avoid late fees.
- City Hall accepts payments during business hours, and some utility payment centers in Killeen also take water bill payments.
- Late payments incur a 10 percent penalty plus a reconnection fee if your service is shut off.
- If you cannot pay the full amount, contact the Utilities Department to ask about payment arrangements before your bill becomes past due.
Paying online through the City of Killeen website
The City of Killeen Utilities Department accepts online payments through their official website. Go to the city's utilities payment page, enter your bill number (found on the top of your bill) and your service address, then choose your payment method. You can pay with a debit card, credit card, or electronic bank transfer.
Online payments are processed immediately, and you will receive a confirmation number on screen. Keep this number for your records. The city does not charge an extra fee for online payments made with a debit card, but credit card payments may include a processing fee that the payment processor adds—this fee will be shown before you confirm the payment.
Mailing a check or money order to Killeen
Write your bill number on the check or money order and mail it to the lockbox address printed on your bill. The address typically reads as a lockbox number in Killeen. Mail your payment at least 10 days before the due date so it arrives in time; the Utilities Department processes mail payments 7 to 10 business days after receipt.
Do not mail cash. If you do not have your bill in front of you, call the Killeen Utilities Department at (254) 501-3500 to confirm the current mailing address, since lockbox addresses can change.
Paying in person at City Hall or authorized locations
Killeen City Hall is located at 200 West Anderson Avenue, Killeen, TX 76541. The Utilities Department window accepts payments during regular business hours, Monday through Friday, 8:00 a.m. to 5:00 p.m. Bring your bill or account number and payment in the form of cash, check, or debit card. Credit cards are not accepted for in-person payments.
Some utility payment centers and authorized retailers in Killeen also accept water bill payments. Call (254) 501-3500 to ask whether a location near you takes Killeen water bill payments.
What happens if you miss the due date
If your payment does not arrive by the due date on your bill, the city charges a 10 percent late fee on the unpaid balance. If your account remains unpaid 30 days past the due date, the city may shut off your water service. Reconnection requires payment of the full past-due amount plus a reconnection fee, which varies but is typically $50 to $100.
If you know you cannot pay by the due date, contact the Utilities Department before the deadline. The city may be able to set up a payment plan that lets you pay in installments instead of facing a shutoff.
Setting up automatic payments or payment plans
The City of Killeen does not currently offer automatic recurring payments through their online portal, but you can set up a one-time automatic payment each month if you use your bank's bill-pay feature. Log into your bank's website or app, add the Killeen Utilities Department as a payee using the mailing address on your bill, and schedule a payment to arrive a few days before your due date.
If you are struggling to pay your full bill, call the Utilities Department at (254) 501-3500 to discuss a payment arrangement. The city works with customers to create a plan that fits their situation, though you must contact them before your account becomes delinquent.
Understanding your bill and due date
Your Killeen water bill shows your service address, account number, billing period, amount due, and due date. The due date is typically 20 days from the bill date. Your bill also lists the lockbox mailing address and may include information about budget billing or other programs.
If you have questions about charges on your bill or believe there is an error, contact the Utilities Department before paying. Disputing a charge after you pay does not stop late fees from accruing, so it is better to call first.
Frequently Asked Questions
Can I pay my Killeen water bill with a credit card online?
Yes, but the payment processor charges a fee for credit card transactions. This fee is shown before you confirm the payment. Debit card payments online do not incur an extra fee. In-person payments at City Hall do not accept credit cards at all.
How long does it take for an online payment to show on my account?
Online payments are processed immediately, and you receive a confirmation number right away. The payment should appear on your account within one business day. If you do not see it within two business days, call (254) 501-3500 with your confirmation number.
What if I pay by mail but my check gets lost?
If your mailed payment does not arrive within 10 business days, the city may report your account as late. Call the Utilities Department with your check number and mailing date. They can search for the payment and may be able to remove the late fee if they confirm the check was received but not yet processed.
Can I pay someone else's water bill in Killeen?
Yes. When paying online or by mail, use the account number or service address of the account you are paying. In person, bring the bill or account number. You do not need to be the account holder to make a payment.
What is the reconnection fee if my water is shut off?
The reconnection fee in Killeen is typically $50 to $100, but the exact amount depends on the reason for shutoff and current city rates. Call (254) 501-3500 to confirm the fee before you pay, and ask whether the city can reconnect the same day or if it takes longer.