Fort Worth Water Services bills you monthly, and you can pay online through their website, by phone, by mail, or in person at a payment center
Fort Worth Water Services (FWWS) is the municipal utility that provides water, wastewater, and stormwater service to Fort Worth residents. Your bill arrives monthly and shows your water usage, charges, and due date. You have several ways to pay, and the fastest option is online through the FWWS website — it takes a few minutes and the payment posts within one business day.
If you do not have internet access or prefer not to pay online, you can mail a check, call the customer service line, or pay in person at one of their payment locations. Each method has different timing, so knowing which one you use matters if your bill is due soon.
Key Takeaways
- Online payment through the FWWS website is the fastest method and posts within one business day; you need your account number from your bill.
- Mailed checks should be sent at least 10 days before the due date to arrive on time, and you must include your account number on the check.
- Phone payments can be made by calling FWWS customer service, and the payment posts the same day if you call before 5 p.m. on a business day.
- In-person payments at FWWS payment centers or authorized retailers like grocery stores are immediate and do not require postage or online access.
- Late payments trigger a 10 percent penalty on top of your bill, and service can be disconnected if you fall more than 30 days behind.
Paying online through the FWWS website
The FWWS website at fortworthtexas.gov/water has a "Pay My Bill" button on the homepage. Click it and you will be taken to the online payment portal. You will need your account number, which appears on your bill in the upper right corner, and the amount you want to pay.
You can pay with a debit card or credit card. The payment posts to your account within one business day. There is no fee for paying online with a debit card, but credit card payments may carry a small processing fee — the portal will show you the fee amount before you confirm the payment.
If you set up an account in the online portal, you can also view your bill history, see your current balance, and set up automatic payments so the same amount is withdrawn each month on a date you choose. Automatic payments are useful if you want to avoid late fees and do not want to remember to pay each month.
Mailing a check to Fort Worth Water Services
You can mail a check to the address shown on your bill. Write your account number on the check so FWWS knows which account to credit. Mail your check at least 10 days before the due date to give it time to arrive and be processed.
The mailing address for FWWS payments is typically listed on the back of your bill or in the payment section. If you cannot find it, call customer service at 817-392-6000 and they will give you the correct address. Do not send cash through the mail.
Paying by phone
Call Fort Worth Water Services customer service at 817-392-6000 during business hours (Monday through Friday, 8 a.m. to 5 p.m.). A representative will take your account number and payment information over the phone. You can pay with a debit card or credit card.
Payments made by phone before 5 p.m. on a business day post the same day. If you call after hours or on a weekend, your payment will post the next business day. There may be a small fee for phone payments, similar to credit card fees online.
Paying in person at a payment center or retailer
Fort Worth Water Services has payment centers where you can walk in and pay with cash, check, debit card, or credit card. Payments made in person are processed immediately. You can find the locations and hours on the FWWS website under "Payment Locations."
You can also pay at authorized retailers in Fort Worth, such as grocery stores and convenience stores that accept utility bill payments. Bring your bill or account number with you. Payment methods and fees vary by retailer, so ask before you pay.
What happens if you pay late
Your bill has a due date printed on it. If you do not pay by that date, FWWS adds a 10 percent penalty to your bill. For example, if your bill is $100 and you pay late, you owe $110.
If your account is more than 30 days past due, FWWS can disconnect your water service. You will receive a notice before disconnection, usually giving you a few days to pay or contact the utility to work out a payment plan. Once service is disconnected, you must pay the full past-due balance plus a reconnection fee to restore water.
If you cannot pay your full bill by the due date, contact FWWS customer service right away. They may be able to set up a payment arrangement that lets you pay in installments instead of all at once.
Setting up automatic payments to avoid late fees
The easiest way to avoid late fees is to set up automatic payments through the FWWS online portal. Once you create an account, you can choose a payment date each month and an amount. The payment will be withdrawn automatically from your bank account or card on that date.
You can change or cancel automatic payments anytime through your online account. If your bill amount changes significantly, you can adjust the automatic payment amount or pause it for a month and pay manually instead.
Frequently Asked Questions
Can I pay my Fort Worth water bill with a prepaid card?
Most prepaid cards work like debit cards, so you should be able to use them online or by phone. However, some prepaid cards have restrictions on bill payments. Check with your card issuer before you try to pay. In-person payments at retailers may also accept prepaid cards, depending on the retailer.
What if I pay online but my payment does not show up on my bill?
Online payments typically post within one business day. If more than one business day has passed and you do not see the payment, call FWWS customer service at 817-392-6000 with your confirmation number from the online payment. They can look up the payment and confirm it was received.
Can I pay someone else's Fort Worth water bill?
Yes, you can pay another person's bill online or by phone if you have their account number. You do not need to be the account holder. In person, you may need to show the bill or account number to prove which account you are paying.
Is there a discount if I pay my bill early?
Fort Worth Water Services does not offer early payment discounts. However, paying on time avoids the 10 percent late fee, which is the main way to save money on your bill.
What if my check gets lost in the mail?
If you mailed a check and it does not appear on your bill within two weeks, call FWWS customer service. They can check whether the check was received and deposited. If it was lost, you may need to stop payment on the original check and send a new one, or pay by another method.