Where to pay your Fort Worth water bill

The City of Fort Worth accepts water bill payments through three main channels: online through their website, by mail, or in person at payment locations. The online method is fastest and gives you a receipt immediately. Mail takes 7 to 10 business days to reach the city, so pay early if you use this route. In-person payment at a city office or authorized retailer is processed the same day.

Your bill shows a due date, not a payment deadline. If your payment arrives after that date, the city may charge a late fee. The amount varies depending on your account balance, so check your bill for the exact fee that applies to you.

Key Takeaways

  • Pay online at fortworthtexas.gov/water to avoid mail delays and get an instant receipt.
  • Mail payments to the address on your bill at least 10 days before the due date to arrive on time.
  • Pay in person at City Hall (200 Texas Street) or at authorized payment centers like ACE Cash Express locations around Fort Worth.
  • Late fees apply if payment arrives after the due date shown on your bill, and the amount depends on your account balance.
  • Set up automatic payments through your bank or the city website to avoid missing a due date.

Paying online through the City of Fort Worth website

Go to fortworthtexas.gov/water and look for the "Pay My Bill" or "Online Bill Pay" link on the water services page. You will need your account number, which appears on your bill. The city accepts credit cards, debit cards, and bank transfers. Credit and debit card payments may include a processing fee charged by the payment processor, not the city.

Online payments are processed immediately, and you receive a confirmation number right away. Save or print this number for your records. The payment typically shows in your account within one business day. If you pay after business hours, the transaction still processes, but your account may not update until the next morning.

Mailing a check or money order

Write your account number on the check or money order. Mail it to the address printed on your bill—this is usually the Fort Worth Water Department mailing address. The city receives mail at different processing centers depending on the time of year, so always use the address on your current bill.

Mail typically takes 7 to 10 business days to arrive. If your due date is fewer than 10 days away, do not use mail. The city records the payment date as the date it arrives at the processing center, not the date you mail it. If your payment arrives late, a late fee will be added to your next bill.

Paying in person at City Hall or payment centers

City Hall is located at 200 Texas Street, Fort Worth, TX 76102. The water department office is open Monday through Friday, 8 a.m. to 5 p.m., and closed on city holidays. You can pay by cash, check, or debit card in person. Bring your bill or account number.

The city also partners with ACE Cash Express and other authorized payment retailers throughout Fort Worth. These locations accept cash and card payments and process them the same day. Call ahead to confirm hours and payment methods at the location nearest you, as they vary by retailer.

Setting up automatic payments to avoid late fees

Automatic payments remove the risk of missing a due date. You can set this up through the city website or through your own bank's bill pay service. If you use the city's system, log into your account at fortworthtexas.gov and select the automatic payment option. You choose the payment amount and the date each month.

If you set up automatic payments through your bank instead, the bank sends a check or electronic transfer on the date you specify. Either method works, but using the city's system gives you more control over the exact payment date and amount. You can pause or cancel automatic payments anytime through your account settings.

What happens if you miss a payment or pay late

A late fee is added if your payment arrives after the due date on your bill. The fee amount depends on your account balance and is shown on your next bill. The city does not shut off water immediately after one late payment, but repeated late payments can result in service disconnection after proper notice.

If you cannot pay by the due date, contact the Fort Worth Water Department before the date passes. They may discuss a payment plan or other options depending on your situation. Waiting until after the due date makes it harder to work out an arrangement. The phone number for customer service is on your bill.

Finding your account number and bill information

Your account number is printed on your water bill, usually near the top. You need this number to pay online or by phone. If you have lost your bill, you can find your account number by logging into your online account at fortworthtexas.gov or by calling the water department customer service line listed on the city website.

Your bill also shows your service address, the amount due, and the due date. Keep a copy of your bill for your records, especially if you pay by mail or in person. The bill is your proof of what you owe and when it is due.

Frequently Asked Questions

Can I pay my Fort Worth water bill over the phone?

The city website does not list a phone payment option, but you can call the water department customer service line to ask about phone payments or to discuss your account. The number is on your bill. In-person and online payment are the most direct methods.

What if I pay online but my payment does not show up in my account?

Online payments usually appear within one business day. If more than one business day has passed and you have your confirmation number, call the water department with that number. They can look up the payment and confirm it was received.

Do I have to pay the full amount due, or can I pay part of it?

You can pay any amount toward your bill. However, if you pay less than the full amount due by the due date, a late fee may still apply to the unpaid balance. Paying the full amount by the due date avoids late fees.

Is there a discount for paying the full year upfront?

The city does not offer discounts for early or lump-sum payments. You pay the same rate whether you pay monthly or all at once. Automatic monthly payments are the simplest way to stay current.

What if my address changed and I did not update it with the city?

Update your address through your online account at fortworthtexas.gov or by calling customer service. If your bill is going to an old address, you may miss the due date. Update your address as soon as possible to make sure future bills reach you on time.