Where to log in to pay your Dallas water bill
The City of Dallas Water Utilities uses a system called myDallasWater for online bill payment and account management. You access it through the main Dallas Water Utilities website at dallaswater.org. Look for the "Pay My Bill" or "Login" button on the homepage — it will take you to the myDallasWater portal where you enter your account number and password.
If you do not yet have a myDallasWater account, you will need to create one before you can pay online. The registration process asks for your account number (found on your paper bill or in any email from Dallas Water Utilities), your service address, and a password you choose. Once registered, you can log in anytime to view your current balance, payment history, and usage details.
You can also pay by phone without logging in: call Dallas Water Utilities at 214-671-2700 and speak to a representative, or use their automated phone payment system if available. However, the online portal gives you the most control — you can schedule payments in advance, set up automatic recurring payments, and download past bills whenever you need them.
Key Takeaways
- Log in to myDallasWater at dallaswater.org using your account number and a password you create during registration.
- You must register for a myDallasWater account before your first online payment, which requires your account number and service address.
- The online portal lets you schedule one-time payments, set up automatic monthly payments, and view your full payment history.
- If you prefer not to use the online system, you can pay by phone at 214-671-2700 or mail a check to the address on your bill.
- Dallas Water Utilities does not charge a fee for online payments made directly through myDallasWater.
Setting up your myDallasWater account for the first time
Start at dallaswater.org and look for a "Register" or "Create Account" link near the login area. You will need your account number, which appears at the top of your water bill or in any notification letter from the city. Have your service address ready as well — this is the location where water service is being provided, not necessarily your mailing address.
During registration, you will create a username and password. Choose a password you can remember but that is not easy to guess. Write it down somewhere safe, or use a password manager if you have one. Once your account is created, you can log in immediately and make a payment, or simply save your login for later.
If you lose your password, the myDallasWater portal has a "Forgot Password" option that will send a reset link to the email address you provided during registration. Make sure the email address you use is one you check regularly.
Payment methods and processing times
When you log into myDallasWater and choose to pay, you can use a debit card, credit card, or bank account (ACH transfer). The system will show you any fees associated with each method before you confirm the payment. Debit and credit card payments typically process within one business day. ACH transfers from your bank account usually take two to three business days but often have no fee or a lower fee than card payments.
If you are paying a bill that is already overdue, paying online does not stop a late fee that has already been added — but it does prevent additional late fees from accruing. If your account is significantly past due, Dallas Water Utilities may have restrictions on which payment methods you can use online; in that case, call 214-671-2700 to discuss your options.
You can schedule a payment for a future date through myDallasWater, which is useful if you want to pay on payday or when you know funds will be available. The system will confirm the scheduled date before you submit.
Setting up automatic payments
If you want your water bill paid the same way every month without logging in each time, myDallasWater allows you to set up automatic recurring payments. Log in, find the "Autopay" or "Recurring Payment" section, and choose your payment method (bank account or card) and the date each month you want the payment to go through.
Automatic payments are useful if your bill amount stays roughly the same month to month. However, if your usage varies significantly — for example, if you water a lawn in summer — your bill will change, and the automatic payment will deduct the same amount even if you owe more or less. You can adjust or cancel automatic payments anytime through your account settings, so there is no long-term commitment.
Before setting up autopay, make sure the email address and phone number on your myDallasWater account are current. Dallas Water Utilities will send you a confirmation when the automatic payment processes each month.
Troubleshooting login and payment problems
If you cannot remember your account number, check any recent bill or letter from Dallas Water Utilities — the account number is printed clearly at the top. If you no longer have a bill, call 214-671-2700 and provide your name and service address; a representative can look up your account number for you.
If you are locked out of myDallasWater after too many incorrect password attempts, use the "Forgot Password" link to reset it. The reset email should arrive within a few minutes. Check your spam or junk folder if you do not see it in your inbox.
If a payment you made online does not show up in your account within the expected timeframe, log back in and check your payment history to confirm it was submitted. If it shows as submitted but not yet processed, wait the full processing time (one to three business days depending on the method). If it shows as failed or rejected, the reason will usually appear on the screen — common reasons include insufficient funds, an expired card, or a mismatch between the address you provided and the address on file with your bank.
Other ways to manage your Dallas water account
Beyond paying your bill, myDallasWater shows you your current balance, past bills going back several months, and your water usage broken down by billing period. This information helps you spot unusual spikes in usage that might indicate a leak. You can also download and print past bills from the portal if you need them for records or to submit to a landlord or insurance company.
If you want to report a problem with your water service, request a meter reading, or ask about your bill, you can contact Dallas Water Utilities directly at 214-671-2700 (Monday through Friday, 7 a.m. to 6 p.m. Central Time) or submit a question through their website. Having your account number ready will speed up the process.
You can also sign up for email or text notifications through myDallasWater to remind you when a bill is due. This is especially helpful if you do not set up automatic payments and want a heads-up before the due date.
Frequently Asked Questions
Do I have to pay online, or can I still mail a check?
You can mail a check if you prefer. The mailing address is on your bill. However, online payment is faster — it processes within one to three business days, whereas a mailed check takes longer to reach the city and be processed. Online payment also gives you a record of the transaction immediately.
Is there a fee to pay my water bill online through myDallasWater?
Dallas Water Utilities does not charge a fee for payments made directly through myDallasWater using a bank account (ACH). Credit and debit card payments may have a fee, which the system will show you before you confirm. Some third-party payment processors charge a fee, but the city's own portal does not.
What if I do not have an email address to register for myDallasWater?
You will need an email address to create a myDallasWater account and to receive password reset links. If you do not have an email account, you can create a free one through Gmail, Yahoo, or Outlook. Alternatively, you can pay by phone at 214-671-2700 without creating an online account.
Can I pay someone else's Dallas water bill online?
You can pay a bill if you have the account number and can log in with that account's credentials. If you are trying to pay a bill for a family member or tenant whose account you do not have access to, call 214-671-2700 and ask about paying over the phone with their account number. You will need the account number and the amount you want to pay.
What happens if my payment fails?
If your payment is rejected, myDallasWater will show an error message explaining why — usually insufficient funds, an expired card, or an address mismatch. You can try again immediately with a different payment method or after correcting the information. If the problem persists, call 214-671-2700 to troubleshoot with a representative.