Where to pay your Dallas water, sewer, and sanitation bill
The City of Dallas operates a single bill for water, sewer, and sanitation services. You can pay online through the city's official portal, by phone, by mail, or in person at a payment center. The online method is fastest and shows your payment immediately in your account.
The City of Dallas Bill Pay portal is at dallastx.gov/billpay. You will need your account number, which appears on your printed bill in the upper right corner. If you do not have your bill, you can look up your account by entering your service address instead.
Payment by phone goes through the city's automated system at 214-670-3111. Have your account number ready. The system accepts debit and credit cards. There is no fee for paying by phone through this number, though some third-party payment services may charge a convenience fee if you use them instead.
Key Takeaways
- Pay online at dallastx.gov/billpay using your account number or service address, with no fee and immediate confirmation.
- Pay by phone at 214-670-3111 using a debit or credit card, with no city fee for the automated system.
- Mail payments to the address on your bill; include your account number on the check and allow 7 to 10 business days for processing.
- In-person payment is available at the Water Utilities Customer Service Center at 1500 Marilla Street, Dallas, TX 75201, during business hours.
- Set up automatic payments through your bank or the city portal to avoid late fees and service interruption.
Paying by mail
Write a check or money order and mail it to the address printed on your bill. Always include your account number on the check so the payment reaches the correct account. The city's mail processing takes 7 to 10 business days, so mail your payment early if your due date is approaching.
Do not mail cash. If you need to pay urgently and cannot use online or phone payment, go in person instead. Mailing a payment does not stop late fees if the payment arrives after the due date shown on your bill.
Paying in person at a city office
The Water Utilities Customer Service Center is located at 1500 Marilla Street, Dallas, TX 75201. This office accepts cash, check, debit card, and credit card. Hours vary by season; check dallastx.gov for current hours before you go, as they change with the city's budget cycle.
In-person payment is processed the same day you pay, so your account updates immediately. This is the fastest way to pay if you are past your due date and want to avoid a service interruption notice.
Setting up automatic payments to avoid late fees
The city portal allows you to set up recurring payments on a schedule you choose. Log into dallastx.gov/billpay, select your account, and choose "Autopay" or "Recurring Payment." You can set it to pay the full bill amount each month or a fixed amount you specify.
Automatic payments reduce the risk of missing a due date. If your bill amount changes month to month, you can set autopay to a lower amount and pay the difference manually, or adjust the autopay amount each billing cycle. You can cancel or change autopay at any time through the portal.
If you bank with a major Texas institution, you may also set up automatic payments directly through your bank's bill pay feature. This gives you a second record of the payment in your banking system.
Understanding your bill due date and late fees
Your bill shows a due date, usually 20 to 25 days after the bill date. Payment is considered on time if it is received by the city by that date. Online and phone payments post the same day. Mail and in-person payments may take a day or two to appear in your account, but the city records the payment date based on when you submitted it, not when it appears online.
If your payment does not arrive by the due date, the city adds a late fee to your next bill. The amount varies but is typically a percentage of your bill or a flat fee; check your bill or call 214-670-3111 to confirm the current late fee. A second late payment can trigger a notice of service interruption, which means the city may shut off your water if you do not pay within a specified period.
What to do if you cannot pay your full bill
Contact the Water Utilities Customer Service Center at 214-670-3111 to discuss your options. The city offers payment plans for customers who fall behind. A payment plan spreads your debt over several months, allowing you to avoid service interruption while you catch up.
Payment plans are not automatic; you must request one before your account reaches a shutoff notice. The city will ask about your income and household size to determine what you can afford. If you may have access to for a low-income assistance program, the city can direct you to resources in Dallas County.
Checking your account balance and payment history
Log into dallastx.gov/billpay to see your current balance, recent payments, and billing history. The portal shows the date each payment was received and how much was applied to your account. If you pay by mail or in person, allow 2 to 3 business days for the payment to appear in the online system.
You can also request a paper statement by calling 214-670-3111. The city mails statements monthly unless you opt for paperless billing through the portal. Paperless billing reduces mail delays and lets you see your bill as soon as it is issued.
Frequently Asked Questions
Is there a fee to pay my Dallas water bill online?
No. The City of Dallas does not charge a fee for paying through dallastx.gov/billpay or by phone at 214-670-3111. Some third-party payment services advertise Dallas bill payment but may charge a convenience fee; use the city's official channels to avoid extra charges.
What happens if I pay late?
The city adds a late fee to your next bill. If you remain unpaid after a second late payment, you will receive a notice of service interruption. The notice gives you a deadline to pay or set up a payment plan before the city shuts off your water service.
Can I pay someone else's Dallas water bill?
Yes. Use the online portal or phone system and enter the account number of the property you want to pay for. You do not need to be the account holder. The payment will be applied to that account regardless of whose name is on it.
How long does it take for my payment to show up online?
Online and phone payments appear in your account the same day. Mail payments take 7 to 10 business days. In-person payments at the Water Utilities Customer Service Center post the same day you pay.
What if my bill seems too high?
Call 214-670-3111 to discuss your bill with a customer service representative. They can review your usage history, check for leaks, and explain any changes in your charges. The city also offers a water audit to help identify where water is being used in your home.