Where to pay your Just Energy bill
Just Energy offers three main ways to pay your bill: online through their customer portal, by phone with a representative, or by mailing a check. The fastest and most convenient option is online payment through your Just Energy account, which processes immediately and lets you see your payment history. If you prefer speaking to someone or need help locating your account number, phone payment is available. Mailing a check works if you don't have internet access, but it takes longer to reach the company and post to your account.
Your bill itself tells you all three payment methods and where to send payments. Look for the payment section near the top or bottom of your statement — it will list the online portal address, the phone number, and the mailing address for checks. Keeping a copy of your bill handy makes payment faster because you'll have your account number ready.
Key Takeaways
- Online payment through the Just Energy customer portal is the fastest method and shows your payment history immediately.
- Phone payment requires your account number and a valid payment method, and a representative can answer questions about your bill at the same time.
- Mailed checks should include your account number on the check and take 7 to 10 business days to post to your account.
- Just Energy accepts credit cards, debit cards, and bank transfers for online and phone payments, but mailed payments must be by check or money order.
- Setting up autopay through your online account prevents missed payments and is available for customers who want a consistent payment schedule.
Paying online through your Just Energy account
To pay online, log into your Just Energy customer account at the portal address shown on your bill. Enter your username and password — if you don't have an account yet, you can create one using your account number and the zip code associated with your service address. Once logged in, look for a "Pay Bill" or "Make a Payment" button, usually on the main dashboard or in a menu labeled "Billing" or "Account."
Select the amount you want to pay — you can pay the full balance, a partial amount, or a different amount if you're catching up on arrears. Choose your payment method: credit card, debit card, or bank account transfer. Bank transfers typically have no fee, while credit and debit card payments may carry a small processing fee (the amount varies and is shown before you confirm). Enter your payment details, review the confirmation, and submit. Your payment posts to your account within one business day for bank transfers and usually the same day for card payments.
If you forget your password, use the "Forgot Password" link on the login page to reset it. If you can't access your account or the portal is down, call the phone payment number on your bill rather than waiting — a representative can process your payment over the phone in minutes.
Paying by phone
Call the phone number listed on your Just Energy bill under "Payment" or "Customer Service." Have your account number ready — it appears on the front of your bill and speeds up the process. A representative will ask which payment method you'd like to use: credit card, debit card, or bank account. Provide the relevant details and confirm the amount you're paying.
Phone payments are processed immediately, and you'll receive a confirmation number before the call ends. Write down this number in case you need to reference the payment later. Phone payment is useful if you have questions about your bill or need to discuss your account at the same time, since the representative can help with both. There is no fee for phone payments.
Paying by mail
Write a check or money order for the amount you owe. On the check itself, write your Just Energy account number in the memo line so the payment posts to the correct account. Mail it to the address shown on your bill under "Payment Address" or "Mail Payments To." Do not mail cash.
Mailed payments take 7 to 10 business days to arrive and post to your account, so plan ahead if your due date is coming up. If your payment is close to the due date, paying online or by phone is faster and safer. Keep a copy of your check or a photo of it for your records. If you're concerned a payment didn't arrive, wait 10 business days, then log into your online account or call customer service to confirm it posted.
Setting up autopay to avoid missed payments
Just Energy offers autopay, which automatically deducts your bill amount from your bank account or card on a date you choose each month. To set up autopay, log into your online account, find the "Autopay" or "Automatic Payments" section (usually under "Billing" or "Account Settings"), and follow the prompts. You'll need to provide your bank account number and routing number, or your card details.
Autopay prevents late payments and the fees that come with them. You can change the payment date, pause autopay temporarily, or cancel it at any time through your account. If you want to pay a different amount in a particular month, you can make a one-time manual payment in addition to or instead of the autopay amount. Review your account regularly to make sure autopay is working as expected.
What to do if your payment doesn't post or you miss a due date
If you paid online or by phone but don't see the payment in your account within one business day, log in and check your payment history to confirm it went through. Look for a confirmation number or receipt. If the payment shows as pending, wait another business day. If it still hasn't posted after two business days, call customer service with your confirmation number.
If you miss a due date, your account may be charged a late fee and your service could be at risk of disconnection. Contact Just Energy as soon as you realize the payment is late — many companies offer short grace periods or can work out a payment plan. Explain your situation and ask what options are available. Paying immediately, even after the due date, stops additional fees from accumulating and shows good faith if you need to negotiate.
Payment methods and fees
Just Energy accepts credit cards, debit cards, and bank account transfers for online and phone payments. Bank transfers (also called ACH or electronic check) typically have no fee and are the cheapest option. Credit and debit card payments may include a processing fee — the exact amount depends on your card type and is shown on the payment screen before you confirm. Mailed payments must be by check or money order; cash should never be mailed.
If you're on a budget, use bank transfer or mail a check to avoid fees. If you need to pay quickly and a fee is unavoidable, the cost is usually small compared to a late fee or service disconnection. Compare the fee to the cost of missing your due date before deciding which method to use.
Frequently Asked Questions
Can I pay Just Energy with a prepaid card?
Most prepaid cards work like debit cards and are accepted for online and phone payments. Check with your prepaid card issuer to confirm it can be used for bill payments. If your prepaid card is declined, try a different payment method or call Just Energy customer service to ask which card types they accept.
What happens if I pay more than I owe?
The overpayment stays in your account as a credit and is applied to your next bill. You can also request a refund of the overage by contacting Just Energy customer service. Some customers choose to keep a small credit on their account to cover the next month's bill.
How do I know my payment went through?
Online and phone payments show a confirmation number immediately. For mailed checks, log into your account after 10 business days to see if the payment posted. You can also call customer service to confirm a payment was received and applied to your account.
Can I set up a payment plan if I can't pay my full bill?
Contact Just Energy customer service to discuss your situation. Many utility companies offer payment plans or hardship programs for customers who are behind on their bills. Calling before your account becomes seriously past due gives you more options.
Is there a difference between the due date and the payment date?
The due date is when your payment must arrive to avoid a late fee. The payment date is when you actually make the payment. For online and phone payments, the payment date and posting date are the same or next business day. For mailed payments, allow 7 to 10 business days, so mail your check well before the due date.