How to access your Just Energy account to pay your bill
To pay your Just Energy bill online, go to the Just Energy website and click the login button, usually found in the top right corner or under a "Customer Login" link. Enter the email address or account number associated with your account, then your password. If you have not created an online account yet, you will need to set one up first by providing your account number, which appears on your paper bill or in any email from Just Energy.
Once you are logged in, look for a "Pay Bill" or "Make a Payment" button on your dashboard. This will take you to a payment screen where you can enter how much you want to pay and choose your payment method — credit card, debit card, or bank account transfer. Just Energy does not charge a fee for paying by bank transfer, but credit and debit card payments typically include a processing fee that varies depending on the payment method you choose.
If you cannot remember your password, click the "Forgot Password" link on the login page. Just Energy will send you a reset link to the email address on file. Check your spam folder if you do not see it within a few minutes.
Key Takeaways
- Log in at the Just Energy website with your email address or account number and your password to reach your account dashboard.
- Your account number appears on your paper bill or in emails from Just Energy if you need it to set up online access.
- Bank transfer payments have no fee, but credit and debit card payments include a processing charge that you will see before you confirm the payment.
- Payments made online typically post to your account within one to two business days, though the exact timing depends on your payment method.
Setting up a new online account if you do not have one
If you receive a Just Energy bill but have never logged in online, you will need to create an account first. Go to the Just Energy website and look for a "Register" or "Create Account" button. You will be asked for your account number (from your bill), your zip code, and the last name on the account. Just Energy uses this information to verify that you are the account holder.
After verification, you will create a username and password. Use a password that is at least eight characters long and includes a mix of letters, numbers, and symbols — this makes it harder for someone else to access your account. Write down your password in a secure place, or use a password manager if you have one.
Once your account is created, you can log in immediately and set up payment methods. Some accounts allow you to save a payment method for future use, which speeds up the process next time you pay.
What to do if you cannot log in
If you enter your login information correctly but the website says your password is wrong, try resetting it using the "Forgot Password" link. Wait a few minutes and check both your inbox and spam folder for the reset email. If you still do not receive it, the email address on file with Just Energy may be different from the one you are using.
If you cannot remember your account number, check any recent paper bill or email from Just Energy — the account number is printed clearly on both. If you have lost all your bills and emails, contact Just Energy customer service by phone. They can look up your account using your name, address, and phone number, then either send you your account number or help you reset your login directly.
Some accounts are temporarily locked after too many failed login attempts as a security measure. If this happens, wait 15 to 30 minutes before trying again, or contact Just Energy support to unlock your account immediately.
Choosing a payment method and understanding fees
Just Energy accepts three main payment methods online: bank account transfer, debit card, and credit card. Bank transfers are the cheapest option — Just Energy does not charge a fee for this method. Debit and credit card payments include a processing fee that is typically between 2 and 3 percent of the amount you are paying, though the exact percentage varies. The website will show you the total fee before you confirm the payment, so you know exactly what you are paying.
If you pay by bank transfer, you will need your routing number and account number. These appear on the bottom left of your checks, or you can call your bank to ask for them. Bank transfers usually take one to two business days to post to your Just Energy account.
Credit and debit card payments post faster — often within 24 hours — but the fee makes them more expensive unless you are paying a very small amount. If you pay regularly, setting up a bank transfer as your default method will save you money over time.
Setting up automatic payments to avoid late bills
If you want Just Energy to withdraw payment from your bank account automatically each month, log in to your account and look for an "Autopay" or "Automatic Payment" option, usually under account settings or billing preferences. You will need to provide your bank account number and routing number, and choose a date each month when you want the payment to be taken.
Most people choose the date their paycheck arrives or a few days after their bill is issued. Just Energy will send you a reminder email before each automatic payment is processed. If your bill amount changes month to month, the automatic payment will adjust to match your new bill.
You can pause or cancel automatic payments at any time through your online account, or by calling Just Energy customer service. If you cancel, make sure you have another way to pay so your bill does not become overdue.
Paying by phone or mail if you cannot use the website
If the Just Energy website is not working or you prefer not to pay online, you can pay by phone by calling Just Energy customer service. Have your account number and payment method ready. Phone payments are processed the same way as online payments, and fees apply if you use a credit or debit card.
You can also mail a check or money order to the address shown on your bill. Write your account number on the check so Just Energy knows which account to credit. Mail payments take longer to arrive and post — typically five to ten business days — so mail your payment early if your due date is coming up soon.
Some Just Energy customers can also pay in person at authorized payment locations, though this varies by region. Call customer service to ask if this option is available in your area.
Understanding your bill after you log in
Once you are logged in, your dashboard shows your current bill amount, due date, and payment history. The bill itself breaks down into several parts: the supply charge (the cost of the energy you used), the delivery charge (the cost to transport that energy through local lines), and any taxes or fees. Your Just Energy supply charge may be different each month depending on how much energy you used and the current market price for that energy.
If you see a charge you do not recognize, click on the bill details to see a breakdown by date and usage. If something looks wrong, contact Just Energy customer service with the specific charge and the date it appears on your bill. They can explain what it is or correct it if it is an error.
Frequently Asked Questions
Is there a fee to pay my Just Energy bill online?
Bank transfer payments have no fee. Credit and debit card payments include a processing fee, usually 2 to 3 percent of the amount you pay. The website shows the exact fee before you confirm the payment.
How long does it take for my online payment to show up on my bill?
Bank transfers typically post within one to two business days. Credit and debit card payments usually post within 24 hours. Payments made after 5 p.m. on a Friday may not post until the following Monday.
What should I do if I pay my bill but it still shows as overdue?
Log back into your account and check the payment status — it may still be processing. If more than two business days have passed and the payment has not posted, contact Just Energy customer service with your confirmation number from the payment receipt.
Can I change my automatic payment date if I set one up?
Yes. Log into your account, go to your autopay settings, and select a new date. The change takes effect on your next scheduled payment. You can also pause autopay temporarily if you need to skip a month.
What if I do not have a bank account to set up automatic payments?
You can pay by credit or debit card online, by phone, or by mailing a check. These methods do not require a bank account, though card payments include a fee and mailed checks take longer to process.