Where to pay your Just Energy bill
Just Energy lets you pay your bill through their online account portal, by phone, by mail, or through automatic bank withdrawals. The fastest and most direct route is logging into your account at justenergy.com — you can pay immediately without waiting on hold or for mail delivery.
If you prefer not to use the website, you can call Just Energy's customer service line to pay by phone with a debit card or bank account. The phone number appears on your bill statement. Mail payments should be sent to the address printed on your bill; allow 10 to 15 business days for the payment to post to your account.
Setting up automatic payments through your bank account removes the need to remember a due date each month. You can arrange this through your online account or by calling customer service. Just Energy also accepts payments through their mobile app if you have it installed.
Key Takeaways
- You can pay online through justenergy.com, by phone, by mail, or through automatic bank withdrawals — online is fastest.
- Your bill statement shows the due date, the amount owed, and the mailing address if you choose to pay by mail.
- Automatic payments prevent late fees and service interruptions, and you can set them up through your online account or by phone.
- If you cannot pay the full amount by the due date, contact Just Energy before the deadline to discuss payment options or hardship programs.
- Late payments typically trigger a fee and may result in service disconnection after a grace period, which varies by state.
Logging into your Just Energy account online
Go to justenergy.com and click the login button, usually located in the upper right corner of the homepage. Enter the email address or account number associated with your account, then your password. If you have not created an online account yet, you will need to register with your account number (found on your bill) and personal information.
Once logged in, look for a "Pay Bill" or "Make a Payment" button on your account dashboard. You will be asked to enter the amount you want to pay and your payment method — debit card, credit card, or bank account. The system will confirm the payment immediately and show you a confirmation number.
If you forget your password, use the "Forgot Password" link on the login page. Just Energy will send a reset link to your registered email address. Keep your login information in a safe place so you can access your account quickly when a bill arrives.
Setting up automatic payments
Automatic payments mean your bill gets paid on the same day each month without you having to remember. Log into your account and look for a "Billing" or "Payment Settings" section. Select the option to set up automatic payments and choose your payment method — bank account withdrawals are the most common and often have no fee.
You will need to provide your bank routing number and account number. Just Energy will verify these details, usually by depositing and withdrawing small test amounts to your account. Once verified, your payments will happen automatically on or near your bill's due date each month.
You can change or cancel automatic payments at any time through your account settings. If you need to pause payments temporarily due to a hardship, contact Just Energy directly — they may have programs that can help you avoid late fees or service interruption.
What happens if you miss a payment
Just Energy typically allows a grace period of 10 to 15 days after your due date before charging a late fee. The exact grace period depends on your state and the terms of your service agreement. If you miss the due date, a late payment fee will be added to your next bill.
If your account remains unpaid beyond the grace period, Just Energy may send you a disconnection notice. This notice will state the date your service could be shut off if payment is not received. The notice gives you time to pay or contact the company to arrange a payment plan.
If your service is disconnected, you will typically need to pay the full outstanding balance plus a reconnection fee to restore power. This can be significantly more expensive than paying on time. If you are struggling to pay, reach out to Just Energy before the disconnection date — some states require them to discuss payment options or hardship programs before cutting off service.
Payment methods and fees
Just Energy accepts debit cards, credit cards, and bank account transfers. Paying by debit card or bank account transfer through their website usually has no fee. Credit card payments may carry a processing fee of 2 to 3 percent, depending on the card issuer and Just Energy's current policies — check before you submit payment if you plan to use a credit card.
Phone payments and mail payments are also available but may take longer to process. Phone payments are typically processed the same day you call, while mail payments can take 10 to 15 business days to reach Just Energy and post to your account. If you are close to your due date, paying online or by phone is safer.
Some customers use third-party bill payment services through their bank's bill pay feature. This works, but make sure you send the payment to the correct address shown on your bill and allow enough time for it to arrive before the due date.
Understanding your bill and due date
Your Just Energy bill shows the amount due, the due date, and the date your service period covered. The due date is typically 20 to 30 days after the bill is issued. Your bill also lists your account number, which you will need if you pay by phone or mail.
The bill breaks down charges into supply costs (the energy itself) and delivery costs (the infrastructure to get it to your home). If you are on a fixed-rate plan, your supply cost stays the same each month. If you are on a variable-rate plan, the supply cost can change based on market prices.
Check your bill for any credits or adjustments from previous months. If you see a charge you do not recognize, contact Just Energy before paying to ask about it. Paying on time protects you from late fees and service interruption, so mark your due date on a calendar or set a phone reminder.
What to do if you cannot pay on time
If you know you cannot pay by the due date, contact Just Energy as soon as possible — do not wait until after the due date passes. Explain your situation and ask about payment plan options. Many states require energy companies to work with customers who are experiencing hardship, and Just Energy may be able to spread your payment over several months.
Some states have utility assistance programs that help low-income households pay energy bills. Just Energy can tell you whether you may be may be able to access for programs in your area. You can also search for assistance through your state's energy office or a local community action agency.
If you are facing disconnection, ask Just Energy about a "disconnect delay" or "extended payment plan." These are temporary arrangements that give you more time to pay without losing service. The sooner you contact them, the more options you will have.
Frequently Asked Questions
How long does it take for an online payment to show up on my account?
Online payments through justenergy.com usually post to your account within one business day. If you pay late in the evening or on a weekend, it may take until the next business day. Always pay before your due date to avoid late fees, even if the payment has not posted yet.
Can I pay my Just Energy bill through my bank's bill pay service?
Yes, but make sure you use the correct mailing address from your bill and allow 10 to 15 business days for the payment to arrive. Paying directly through Just Energy's website or by phone is faster and safer if you are close to your due date.
What is the reconnection fee if my service gets disconnected?
Reconnection fees vary by state and can range from $50 to $200 or more, on top of the balance you owe. The exact fee will be stated in your disconnection notice. Paying before disconnection happens is much cheaper than paying the reconnection fee later.
Can I set up automatic payments with a credit card?
Most companies, including Just Energy, prefer bank account withdrawals for automatic payments because they have lower fees. You can ask customer service whether credit card automatic payments are available, but expect a processing fee if they are offered.
What happens if I overpay my Just Energy bill?
If you pay more than you owe, the extra amount becomes a credit on your account and will be applied to your next bill. You can also request a refund of the overpayment by contacting Just Energy customer service, though processing a refund may take several weeks.