Where to pay your Port Saint Lucie utilities bill
Port Saint Lucie Utilities serves the city's water, wastewater, and stormwater customers. You can pay your bill online through their customer portal, by phone, by mail, or in person at their office. The fastest and most convenient method is online payment through the MyPSLUtilities portal, which lets you pay immediately without waiting for processing time.
To pay online, visit the Port Saint Lucie Utilities website and log into your account. You will need your account number, which appears on your bill. If you do not have an online account yet, you can create one in a few minutes using your service address and account number. Online payments typically post within one business day.
If you prefer to pay by phone, call Port Saint Lucie Utilities at (772) 807-7700 during business hours. A representative can process your payment over the phone using a debit card or bank account. Payment by phone may include a convenience fee depending on the payment method you choose.
Key Takeaways
- The MyPSLUtilities online portal is the fastest way to pay and typically posts within one business day with no extra fees.
- You can mail a check to Port Saint Lucie Utilities, but allow 7 to 10 days for it to arrive and be processed.
- Paying in person at the utility office avoids mailing delays and phone fees, though you must visit during business hours.
- Your account number appears on your bill and is required for any payment method you choose.
- Setting up automatic payments through the online portal prevents missed due dates and late fees.
Mailing a check or paying in person
If you prefer to mail your payment, send your check to Port Saint Lucie Utilities, 121 SW Flagler Avenue, Port Saint Lucie, FL 34984. Include your account number on the check memo line so the payment is credited to the correct account. Allow 7 to 10 business days for mail delivery and processing before the payment shows on your account.
You can also pay in person at the Port Saint Lucie Utilities office located at 121 SW Flagler Avenue. Office hours are typically Monday through Friday, 8:00 a.m. to 5:00 p.m. Paying in person avoids mailing delays and is useful if you need to discuss your bill or account with a representative on the same day.
Setting up automatic payments
Automatic payments remove the risk of forgetting a due date and incurring late fees. Through the MyPSLUtilities portal, you can set up recurring payments to deduct from your bank account on a date you choose. Most customers set the payment date a few days before the due date to ensure the money posts in time.
To enroll in automatic payments, log into your online account, go to the payment settings, and select the automatic payment option. You will enter your bank account or debit card information once, and the system will process the payment automatically each billing cycle. You can change or cancel automatic payments at any time through your account settings.
Understanding your bill due date and late fees
Your bill due date appears on the front of your bill statement. Most Port Saint Lucie Utilities bills are due 20 days from the billing date. If you do not pay by the due date, the utility will charge a late fee. The amount of the late fee depends on your bill amount and is shown on your bill.
If your payment is more than 30 days late, Port Saint Lucie Utilities may disconnect your service. You will receive a disconnect notice before this happens, usually giving you a few days to bring your account current. If your service is disconnected, you will need to pay the outstanding balance plus a reconnection fee to restore water service.
What to do if you cannot pay on time
If you are facing financial hardship and cannot pay your full bill by the due date, contact Port Saint Lucie Utilities directly at (772) 807-7700. The utility may offer a payment plan that spreads your balance over several months, allowing you to avoid late fees and service disconnection while you catch up.
Payment plans are not may provide, and approval depends on your account history and the reason for the hardship. The utility will ask about your situation and may require you to make a partial payment to show good faith. Discuss the plan terms in writing so you understand the payment schedule and what happens if you miss a payment on the plan.
Finding your account number and bill information
Your account number is printed on the front of your bill statement, usually in the upper right corner. You will need this number to pay online, by phone, or by mail. If you have lost your bill, you can find your account number by logging into the MyPSLUtilities portal or by calling (772) 807-7700.
Your bill also shows your service address, the billing period, the amount due, and the due date. If you notice an error on your bill — such as an unusually high charge or a service you did not request — contact the utility within 30 days to dispute it. The utility will investigate and correct the bill if an error is found.
Frequently Asked Questions
Is there a fee to pay my bill online?
No. Paying through the MyPSLUtilities portal online has no convenience fee. Paying by phone may include a fee depending on the payment method; ask the representative before you provide payment information.
How long does it take for my online payment to post?
Online payments typically post within one business day. If you pay after 5:00 p.m., it may not post until the next business day. If your due date is tomorrow, call the utility to confirm your payment was received in time to avoid a late fee.
Can I pay someone else's Port Saint Lucie Utilities bill?
Yes. You can pay another person's bill online if you have their account number, or by phone or mail. The utility does not require you to be the account holder to make a payment. Include the account number clearly so the payment is credited correctly.
What happens if I pay late?
A late fee will be added to your next bill. If your payment is more than 30 days late, the utility may disconnect your service. You will receive a disconnect notice before this happens, giving you time to bring your account current.
Can I set up automatic payments for a different amount each month?
No. Automatic payments deduct the same amount each month. If your bill varies, you can adjust the automatic payment amount through your account settings, or you can pay the difference manually each month.