Where to pay your City of Tallahassee natural gas bill
The City of Tallahassee Utilities Department runs the natural gas service for the city. You can pay your bill online through their customer portal, by phone, by mail, or in person at their office. The fastest and most convenient method is online, where you can set up a one-time payment or enroll in automatic monthly payments.
If you do not have internet access or prefer not to pay online, you can call the Utilities Department directly to make a payment over the phone using a debit or credit card. Mail payments take longer to process — typically 7 to 10 business days — so plan ahead if you choose this route.
Key Takeaways
- Pay online at the City of Tallahassee Utilities customer portal using your account number from your bill.
- Phone payments are processed immediately, but you will need your account number and a debit or credit card ready.
- Mailed checks should be sent to the address printed on your bill and take 7 to 10 business days to post to your account.
- Automatic monthly payments remove the need to remember due dates and help you avoid late fees.
- Late payments typically trigger a reconnection fee if service is shut off, so paying by the due date shown on your bill matters.
Paying online through the City of Tallahassee portal
Go to the City of Tallahassee Utilities website and look for the "Pay My Bill" or "Online Bill Pay" link. You will need your account number, which appears on the front of your bill. Create a login if you do not already have one, then enter your account number and the amount you want to pay.
The portal accepts debit cards, credit cards, and bank account transfers. If you use a credit card, the city may charge a convenience fee — check the portal before you confirm the payment to see the exact amount. Bank account payments usually have no fee. Your payment posts to your account immediately, though it may take one business day to show as "paid" on your next bill.
Setting up automatic monthly payments
Automatic payments mean your bill is paid on the same day each month without you having to log in or write a check. Log into the City of Tallahassee Utilities portal, find the "Autopay" or "Recurring Payment" section, and choose your payment method. You can set the payment date to match your due date or any other day that works for your budget.
You can change or cancel automatic payments at any time through the portal. If your bill amount varies month to month — which is normal for gas, since usage changes with the season — the system will charge whatever the current bill shows. This protects you from overpaying in warm months and underpaying in cold months.
Paying by phone or mail
To pay by phone, call the City of Tallahassee Utilities Department at the number on your bill. Have your account number and debit or credit card ready. The representative will process your payment immediately, and you will receive a confirmation number. Write this number down for your records.
To pay by mail, write a check or money order payable to "City of Tallahassee Utilities" and include your account number on the check. Mail it to the address printed on your bill. Do not mail cash. Because mail takes time to arrive and process, send your payment at least 10 days before your due date to avoid a late fee. Keep a copy of the check or a photo of the front and back for your records.
Understanding your due date and late fees
Your due date appears on the front of your bill, usually 15 to 20 days after the bill is mailed. If you do not pay by that date, the city charges a late fee — the amount varies, so check your bill or call the Utilities Department to confirm the current fee. If you remain unpaid for 30 days or more, the city may shut off your gas service.
If your service is shut off, you will owe the original bill plus a reconnection fee before gas is restored. This fee is separate from the late fee and can be substantial. If you know you cannot pay by the due date, contact the Utilities Department before the deadline to discuss a payment plan or hardship program.
What to do if you cannot pay on time
The City of Tallahassee Utilities Department may offer payment plans or hardship assistance for customers facing financial difficulty. Call the Utilities Department directly to ask about these programs — do not wait until your service is shut off. Explain your situation and ask what options are available.
Some customers also may have access to for assistance through the Low Income Home Energy Assistance Program (LIHEAP), which is run by the state of Florida. This program helps pay heating and cooling bills for households that meet income limits. You can find local LIHEAP providers through the Florida Department of Children and Families website or by calling 211.
Keeping track of your account and bill history
Log into your account on the City of Tallahassee Utilities portal to view your current bill, past bills, and payment history. This is useful if you need to check whether a mailed payment has posted or if you want to review your usage over several months. You can also download or print bills from the portal for your records.
If you notice an unusual charge or a bill that seems higher than normal, contact the Utilities Department to ask questions. They can explain what each line item means and help you understand whether the amount is correct. Do not ignore a bill you think is wrong — contact them before the due date so you have time to resolve the issue.
Frequently Asked Questions
What is the City of Tallahassee Utilities phone number?
The phone number is on your bill. Call during business hours to make a payment, ask about your account, or discuss payment options if you cannot pay on time.
Can I pay my bill at a local office in person?
Yes. The City of Tallahassee Utilities office is located in Tallahassee. Bring your bill or account number and cash, check, or card. Hours and the exact address are on your bill or on the city website.
Is there a fee to pay online?
Credit card payments may have a convenience fee, but bank account transfers usually do not. The portal shows the fee before you confirm, so you can choose your payment method based on cost.
What happens if my check gets lost in the mail?
If your payment does not post within 10 business days of mailing, contact the Utilities Department with the check number and amount. They can help you trace it or process a replacement payment.
Can I set up automatic payments if my bill changes every month?
Yes. Automatic payments charge whatever your current bill amount is, so you pay the correct amount each month even as your usage changes with the season.