Where to pay your Florida Public Utilities bill
Florida Public Utilities Company operates in three separate regions — the North Florida Electric Division, the Central Florida Division, and the Peoples Natural Gas Division — and each has its own payment portal. You can pay online through the company's website, by phone, by mail, or in person at a payment location. The fastest way is online, which posts to your account within one business day.
To pay online, log into your account at fpuc.com using your account number and password. If you do not have an online account yet, you can create one on the same page. The site accepts payments from a checking or savings account (no fee) or a debit or credit card (a small fee applies). You can also set up automatic payments so the bill comes out on the same day each month.
If you prefer not to use the website, you can call the payment line at 1-800-995-2999 to pay by phone with a debit or credit card. Payments made by phone are processed the same day if you call before 5 p.m. Eastern time on a business day.
Key Takeaways
- Online payment through fpuc.com is free when you pay from a bank account and posts within one business day.
- Phone payments at 1-800-995-2999 process the same day if made before 5 p.m. Eastern time on a weekday, but credit card fees apply.
- Mail payments should be sent to the address on your bill and typically take 7 to 10 business days to post.
- Automatic payments remove the need to remember due dates and can be set up or cancelled anytime through your online account.
- In-person payment locations exist in each service area; call customer service to find the nearest one to you.
Paying by mail or in person
If you prefer to mail your payment, write your account number on the check and send it to the address printed on your bill. Mail payments typically take 7 to 10 business days to reach the company and post to your account, so send your check at least two weeks before the due date to avoid a late payment. Do not mail cash.
Florida Public Utilities also accepts in-person payments at authorized payment locations in each service area. These locations include some grocery stores, pharmacies, and utility payment centers. To find the nearest location, call customer service at 1-800-995-2999 or check the "Pay Your Bill" section of the website.
Setting up automatic payments
Automatic payments are the easiest way to make sure your bill is paid on time every month. You can set them up through your online account by going to "Billing" and selecting "Autopay." Choose the date you want the payment to come out — most people pick the due date or a few days before — and whether you want to pay the full bill amount or a fixed amount each month.
Automatic payments from a bank account are free. If you use a debit or credit card, a fee will be charged. You can change or stop automatic payments at any time through your account, and you will receive a confirmation email each time a payment is processed.
Understanding your bill due date and late fees
Your bill due date appears on the front of your bill statement. If you pay after that date, Florida Public Utilities will charge a late fee. The amount of the late fee varies by division but is typically a percentage of your bill or a flat amount — check your bill or call customer service to confirm the exact fee for your account.
If your payment is more than 30 days late, the company may disconnect your service. If you cannot pay by the due date, contact customer service right away. Depending on your situation, the company may be able to work out a payment plan or connect you with hardship programs.
What to do if your payment does not post
If you made a payment online or by phone and it does not appear on your account within one business day, log back into your account and check the "Payment History" section. Online and phone payments usually show up there first, before they appear in your account balance.
If your payment still does not show after two business days, or if you mailed a check and it has been more than two weeks, call customer service at 1-800-995-2999. Have your account number and the payment amount and date ready. The representative can look up the payment in the system and tell you exactly when it will post.
Paying during a service interruption or dispute
If your service has been disconnected for non-payment, you can still pay your bill online, by phone, or in person. Once the payment posts and clears, the company will reconnect your service. Reconnection typically happens within 24 hours on a business day, though it may take longer on weekends or holidays.
If you disagree with a charge on your bill, you can still pay the undisputed portion to keep your service active while the dispute is being reviewed. Contact customer service to explain the issue and ask about the dispute process. The company will investigate and let you know the outcome in writing.
Frequently Asked Questions
Is there a fee to pay my bill online?
No fee applies when you pay from a checking or savings account. If you use a debit or credit card, a processing fee of around 2.5% to 3% of the payment amount will be added. The exact fee is shown before you confirm the payment.
Can I pay someone else's Florida Public Utilities bill?
Yes. Call 1-800-995-2999 with the account number of the bill you want to pay, and the representative can take a payment over the phone. Online, you can pay another account if you have the account number, but you will need to log out and start a new payment for a different account.
What happens if I pay too much?
If your payment exceeds what you owe, the extra amount becomes a credit on your account and will be applied to your next bill. If you want a refund instead, contact customer service and request one. Refunds are typically mailed within two to three weeks.
How do I know if my automatic payment went through?
You will receive a confirmation email on the day the payment is processed. You can also log into your account anytime and check "Payment History" to see all automatic and manual payments made in the past 12 months.
Can I change my bill due date?
Your due date is set based on your meter reading cycle and cannot be changed. However, you can set your automatic payment to come out on any date you choose, even if it is before the official due date.