Log in to your Eversource account through their website or mobile app
To pay your Eversource bill online, you first need to access your account on Eversource's website or download their mobile app. Go to eversource.com and look for the "Pay My Bill" or "Login" button, usually at the top of the page. If you do not yet have an online account, you will need to create one before you can pay.
Creating an account takes about five minutes. You will need your account number (found on your paper bill), your zip code, and an email address. Eversource will send you a confirmation email — check your spam folder if you do not see it in your inbox within a few minutes. Once you confirm your email, you can set a password and log in.
The Eversource mobile app is available on both iOS and Android. It offers the same login process and payment options as the website, and some people find it faster for one-time payments because it remembers your login between visits.
Key Takeaways
- You must create an online account at eversource.com before you can pay a bill — you will need your account number, zip code, and email address.
- Once logged in, you can pay immediately with a bank account or debit card, or set up automatic monthly payments so you never have to log in again.
- Eversource does not charge a fee for paying from a bank account, but does charge a fee if you pay with a credit card or by phone.
- If you forget your password, use the "Forgot Password" link on the login page to reset it — Eversource will email you a reset link.
What information you need to create an account
Before you start, gather your account number and your zip code. Your account number appears on your paper bill in the upper right corner or on the first page. If you do not have a recent bill, you can call Eversource's customer service line to get your account number — the phone number is on any bill or statement you have received.
You will also need an email address where you can receive confirmation messages. Use an email you check regularly, because Eversource sends important notices there, including outage alerts and payment confirmations. If you change your email later, you can update it in your account settings after you log in.
How to pay once you are logged in
After you log in, the dashboard shows your current balance and due date. Click "Pay My Bill" or a similar button to start a payment. You will be asked how much you want to pay — you can pay the full balance, the minimum amount due, or a custom amount.
Next, choose your payment method. Eversource accepts payments from a checking or savings account at no charge. If you use a debit card or credit card, Eversource charges a fee (the amount varies and is shown before you confirm). Paying by bank account is always the cheapest option.
Enter your bank account number and routing number, or your card details, depending on which method you chose. Review the payment amount and due date one more time, then click to confirm. Eversource will show you a confirmation number — write it down or take a screenshot. You will also receive a confirmation email.
Setting up automatic payments to avoid logging in each month
If you want to stop logging in every month, set up automatic payments. Log in to your account, go to "Billing" or "Payment Settings," and look for "Autopay" or "Automatic Payments." Choose the amount you want to pay each month (usually your average bill or the full balance) and the day of the month you want it to come out.
Automatic payments come from your bank account, so there is no fee. You can change or cancel the automatic payment anytime by logging back in and adjusting your settings. Eversource will send you an email reminder a few days before each automatic payment goes through.
If your bill amount changes significantly — for example, if you set it to pay a fixed amount but your winter heating bill is much higher — you can pause the automatic payment for that month, pay the difference manually, and resume automatic payments the next month.
What to do if you forget your password or cannot log in
On the Eversource login page, click "Forgot Password" or "Forgot Username." Eversource will ask for your account number and email address. If the information matches their records, they will email you a password reset link. Click the link in that email and create a new password.
If you do not receive the reset email within a few minutes, check your spam or junk folder — sometimes password reset emails get filtered there. If you still cannot find it, try resetting again or call Eversource customer service. They can verify your identity and help you regain access to your account.
If you cannot remember your email address or account number, call Eversource directly. Have your name, address, and phone number ready so they can look up your account and send a reset link to the email on file.
Payment timing and when the money leaves your account
When you make a payment online, Eversource processes it immediately, but the money does not always leave your bank account right away. If you pay from a bank account, the payment usually clears within one to three business days. If you pay with a debit or credit card, it may clear the same day or within one business day.
Eversource credits your account as soon as they receive the payment, so your bill shows as paid even if the money is still in transit from your bank. Do not make a second payment thinking the first one did not go through — check your confirmation number or log back in to see the payment status.
If you are paying close to your due date, pay at least three business days early to make sure the payment arrives on time. If your bill is due on a Friday, for example, pay by Tuesday at the latest.
Frequently Asked Questions
Can I pay my Eversource bill without creating an online account?
Yes. You can pay by phone by calling Eversource's customer service line (the number is on your bill), by mail by sending a check to the address on your bill, or in person at a payment location if your area has one. However, online payment is the fastest and most secure option.
Is it safe to enter my bank account information on the Eversource website?
Eversource uses encryption to protect your banking information. Your account is as secure as any other online banking site. If you are still uncomfortable, you can pay by debit card instead, or call customer service to pay over the phone with a representative.
What happens if I pay too much by accident?
Eversource will credit the overpayment to your account. On your next bill, the amount due will be reduced by the overpayment. If you want a refund instead, contact customer service and they can process one, though it may take a few weeks.
Can I set up automatic payments if I have a budget billing plan?
Yes. Automatic payments work with budget billing. Your automatic payment will be the fixed amount Eversource calculated for your budget plan, and it will come out on the same day each month.
What if my payment fails or is declined?
Eversource will send you an email notification if a payment fails. Log back in and try again with the same payment method, or switch to a different method. If your bank account was declined, check that you entered the routing number correctly. If your card was declined, contact your bank to make sure the card is not blocked.