Call Eversource's automated payment line to pay by phone using your account number and a debit or credit card
Eversource operates a phone payment system available 24 hours a day. You call their automated line, enter your account number, and provide payment details — either a debit card, credit card, or bank account information. The system processes the payment immediately and gives you a confirmation number before you hang up.
The phone number varies by state because Eversource serves Massachusetts, Connecticut, and New Hampshire with separate systems. You'll find your state's specific number on your bill, in the "Pay Your Bill" section, or on the Eversource website under your state's customer service page.
Payment by phone costs nothing extra — there is no fee beyond what you would pay online or in person. The money reaches your account the same day if you call before the payment deadline on your bill.
Key Takeaways
- Eversource's phone payment line is automated and available around the clock, so you don't need to speak to a representative.
- You need your account number (found on your bill) and a debit card, credit card, or bank account ready before you call.
- The phone number is state-specific and appears on your bill or the Eversource website for your state.
- Same-day payment is may provide if you call before the due date shown on your bill.
- There is no additional charge for paying by phone compared to other payment methods.
What information you need before calling
Gather these items before you dial. Your Eversource account number is the quickest way to pull up your account in the system — it's printed on your bill in the top right corner or upper left, depending on your state's format. If you can't find it, you can also use your service address instead, though the account number is faster.
Have your payment method ready: a debit card, credit card, or checking account number and routing number if you want to pay from your bank account. The system will ask for the card's expiration date and CVV (the three-digit security code on the back), or your bank's routing and account numbers. Know how much you want to pay — either your full bill amount or a partial payment.
If you're paying someone else's bill, you'll need their account number or service address. Eversource's automated system can't process payments on accounts where you're not the account holder unless you have their permission and their account details.
Step-by-step process for paying over the phone
Call the number for your state. The automated system will greet you and ask you to enter your account number using your phone's keypad. If you don't have the account number, press the option to enter your service address instead — the system will locate your account.
The system will read back your account information and current balance. Listen to confirm it's correct, then follow the prompts to enter your payment amount. You'll then be asked to choose your payment method: debit card, credit card, or bank account.
Enter the payment details as the system requests them. For a card, this means the full card number, expiration date, and CVV. For a bank account, enter your routing number and account number. The system will confirm the details and process the payment in real time.
At the end of the call, the system will give you a confirmation number. Write it down or note it in your phone — keep this number in case you need to reference the payment later. The system will also tell you when the payment will appear on your account, usually the same business day.
When same-day payment doesn't happen
Payments made before the cutoff time on your bill's due date post the same day. If you call after that cutoff — which is typically 5 p.m. in your state's time zone — the payment may not post until the next business day. Weekends and holidays also delay posting, so a payment made on Friday evening might not show until Monday.
If your payment doesn't appear within one business day of calling, check your confirmation number against your account online. Log into your Eversource account on the website and look at your payment history. If the payment shows as pending, wait another business day. If it doesn't appear at all after two business days, call Eversource's customer service line (not the automated payment line) with your confirmation number so they can investigate.
Alternatives if you can't pay by phone
If the automated phone system isn't working or you prefer to speak with someone, you can call Eversource's customer service line during business hours. A representative can take your payment information over the phone, though this may take longer than the automated system.
You can also pay online through your Eversource account on the website, by mail using the payment coupon on your bill, or in person at an Eversource office or authorized payment location. Some customers set up automatic payments so the bill is paid on a date they choose each month — this removes the need to remember to pay at all.
What to do if you have trouble with the phone payment system
If the automated system won't accept your card or bank account information, the most common reason is a typo in the account number or payment details. Hang up and try again, entering the information more slowly. Double-check your card's expiration date and CVV, or your bank's routing number.
If the system repeatedly rejects your payment method, your card or bank account may have a fraud block or insufficient funds. Contact your bank or card issuer to confirm the transaction is allowed, then try again. Some banks flag utility payments as unusual activity if you don't normally pay bills this way.
If you get an error message or the system disconnects, call back and try once more. If the problem persists, note the error message and call Eversource's customer service line during business hours with the details. They can process the payment manually or troubleshoot the technical issue.
Frequently Asked Questions
Is there a fee for paying by phone?
No. Eversource does not charge a fee for phone payments. The cost is the same as paying online or by mail — you pay only your bill amount.
Can I pay someone else's Eversource bill by phone?
Yes, if you have their account number or service address. The automated system will let you enter another person's account details and process a payment. You'll need their permission to do this.
What time does the payment deadline cutoff happen?
The cutoff is usually 5 p.m. in your state's time zone on the due date. Payments made before that time post the same day; payments after that time post the next business day. Check your bill for your state's exact cutoff time.
Can I set up a recurring payment by phone?
The automated phone system processes one payment at a time. To set up automatic recurring payments, you'll need to do that online through your Eversource account or by calling customer service during business hours.
What if I need a receipt for my payment?
The confirmation number the system gives you at the end of the call is your receipt. Write it down or save it in your phone. You can also log into your online account and view the payment in your history, which serves as a record.