Where to pay your Dominion Energy Virginia bill

Dominion Energy Virginia offers four main ways to pay: online through their website, by phone, by mail, or in person at a payment location. The fastest and most convenient option for most people is online payment through the Dominion Energy website or mobile app, which processes immediately and requires no fees.

To pay online, log into your account at dominionenergy.com, select "Pay My Bill," and enter your payment amount and method. You can use a bank account (no fee) or a credit or debit card (a processing fee applies). If you do not have an online account, you can create one using your account number, which appears on your bill.

Phone payment is available by calling 1-866-DOMINION (1-866-366-4646). A representative can process your payment over the phone using a bank account or card. This method takes a few minutes but is useful if you have questions about your bill at the same time.

Key Takeaways

  • Online payment through dominionenergy.com or the mobile app is free when you pay from a bank account and processes the same day.
  • Phone payment at 1-866-366-4646 works with both bank accounts and cards, though card payments carry a processing fee.
  • Mail payments should be sent to the address on your bill and typically take 7 to 10 business days to post to your account.
  • Setting up automatic payments through your bank account prevents late payments and removes the need to remember due dates.
  • If your bill is overdue, contact Dominion Energy immediately to discuss payment plans or hardship programs before service is disconnected.

Paying by mail or at a payment location

If you prefer to pay by mail, write a check or money order payable to Dominion Energy and include your account number on the payment. Mail it to the address shown on your bill. Mailed payments typically take 7 to 10 business days to reach Dominion Energy and post to your account, so send payment at least two weeks before your due date to avoid a late fee.

Dominion Energy also accepts in-person payments at authorized payment locations throughout Virginia. These include some grocery stores, pharmacies, and check-cashing services. Call 1-866-366-4646 to find a payment location near you, or check the "Pay My Bill" section of the website for a location finder. In-person payments are processed the same day.

Setting up automatic payments

Automatic payments remove the risk of forgetting a due date and incurring a late fee. You can set up automatic payments through your bank's bill pay service or directly through Dominion Energy's website. To set up automatic payments with Dominion Energy, log into your account, go to "Billing & Payment," and select "Automatic Payments." You will need your bank account number and routing number.

Automatic payments from your bank account have no fee and are deducted on the date you choose. You can change or cancel automatic payments at any time through your account. If you set up automatic payments and your bill amount varies month to month (as most residential bills do), you can choose to pay a fixed amount or have the payment adjust based on your actual bill.

What to do if your payment is late

If your bill is not paid by the due date, Dominion Energy will add a late fee to your next bill. The company typically allows 10 to 15 days after the due date before disconnection proceedings begin, though this varies by location. If you receive a disconnection notice, contact Dominion Energy immediately at 1-866-366-4646 to discuss your options.

Dominion Energy offers payment plans for customers who cannot pay their full bill at once. A representative can work with you to set up a schedule that fits your budget. The company also has hardship programs for customers experiencing financial difficulty, including the Dominion Energy Customer Assistance Program. Calling before your service is disconnected gives you more options and prevents the cost and inconvenience of reconnection.

Understanding your bill due date and grace period

Your bill due date appears on your statement and is typically 20 to 25 days after the bill is issued. Dominion Energy does not charge a late fee if payment arrives on or before this date. Some payment methods have processing delays: mailed checks take 7 to 10 days, so they should be sent well before the due date. Online and phone payments process the same day, so you can pay on the due date itself without risk.

If you pay after the due date, a late fee will be added to your next bill. The amount varies but is typically a percentage of your bill or a flat fee. Reconnection fees also apply if your service is disconnected for non-payment, so paying late costs more than paying on time.

Paying a past-due balance

If you have an overdue balance from a previous billing period, you can pay it along with your current bill or separately. When you pay online or by phone, you will be given the option to pay the full amount due (current bill plus past-due balance) or just the current bill. Paying the full amount stops the clock on late fees and disconnection risk.

If you cannot pay the full past-due balance at once, contact Dominion Energy to set up a payment plan. The company will work with you to divide the past-due amount into installments spread over several billing cycles. This prevents disconnection while you catch up.

Frequently Asked Questions

Is there a fee to pay my bill online?

No fee applies when you pay from a bank account through the Dominion Energy website or app. A processing fee does apply if you use a credit or debit card. The fee amount is shown before you confirm payment, so you know the cost upfront.

How long does it take for my payment to show up on my account?

Online and phone payments process the same day and appear on your account within 24 hours. Mailed payments take 7 to 10 business days. In-person payments at authorized locations process the same day. If you are close to your due date, use online or phone payment to avoid late fees.

Can I set up automatic payments for a different amount each month?

Yes. When you set up automatic payments through Dominion Energy, you can choose to pay a fixed amount each month or allow the payment to adjust based on your actual bill. If you choose a fixed amount, make sure it covers your average bill to avoid a past-due balance building up.

What happens if I miss a payment?

A late fee is added to your next bill. Dominion Energy typically allows 10 to 15 days after the due date before sending a disconnection notice. If you receive a notice, call 1-866-366-4646 immediately to set up a payment plan or discuss hardship programs before your service is disconnected.

Can I pay someone else's Dominion Energy bill?

Yes. You can pay another person's bill online, by phone, or by mail if you have their account number. Online and phone payments require the account number but not the account holder's name. For mailed payments, include the account number clearly so the payment is credited to the correct account.