Call Dominion Energy's automated payment line or speak to a representative
Dominion Energy customers in Virginia, North Carolina, South Carolina, and West Virginia can pay by phone using the automated system or by speaking to someone directly. The automated line is available 24 hours a day, 7 days a week. If you need to speak with a representative, customer service hours vary by state.
To pay by phone, you will need your account number (found on your bill), the amount you want to pay, and a valid payment method — either a checking or savings account for bank draft, or a debit or credit card. The system will confirm your payment immediately and provide a confirmation number.
Payment by phone typically posts to your account within one business day if you call before 5 p.m. on a business day. Payments made after hours or on weekends may take longer to process.
Key Takeaways
- Dominion Energy's automated phone payment system is available 24/7 and requires only your account number and payment method.
- You will receive a confirmation number immediately after paying by phone, which you should save for your records.
- Payments typically post within one business day if made during business hours on a weekday.
- If you do not have your account number handy, a representative can look it up using your service address or phone number.
- Dominion Energy also offers online payment, automatic bank draft, and in-person payment at authorized locations as alternatives to phone payment.
Finding the correct phone number for your state
Dominion Energy operates in multiple states, and the phone number for bill payment may differ depending on where you live. The easiest way to find the correct number is to look at your bill — the payment phone number is printed on the front or back, usually near the "Pay Your Bill" section.
If you cannot locate your bill, visit the Dominion Energy website and select your state. The site will display the customer service phone number specific to your location. You can also call directory assistance or search "Dominion Energy customer service [your state]" online to confirm the number before calling.
When you call, have your account number ready. If you do not have it, you can provide your service address or the phone number associated with your account, and the representative or automated system can locate your account.
What happens when you pay by phone
When you call to pay, the automated system will ask you to enter your account number using your phone keypad. You will then be prompted to select the amount you want to pay — either the full balance, the minimum due, or a custom amount. The system will confirm the amount before processing.
Next, you will enter your payment method. If paying by bank account, you will provide your routing number and account number. If paying by card, you will enter the card number, expiration date, and CVV. The system encrypts this information and does not store it after the transaction completes.
Once the payment is processed, the automated system will provide a confirmation number. Write this down or take a screenshot — you will need it if you ever need to dispute the payment or verify it was received. The confirmation number is not the same as a receipt; Dominion Energy will not mail you a receipt for phone payments, but you can log into your online account to see the payment listed in your transaction history.
Fees and payment timing to know about
Dominion Energy does not charge a fee for paying by phone using the automated system. However, some payment methods may have their own fees. If you pay by credit card, your credit card company may charge a cash advance fee or treat the payment as a purchase depending on your card's terms. Debit cards typically do not incur fees, and bank account payments are free.
The timing of when your payment posts depends on when you make it. Payments made before 5 p.m. on a business day usually post the next business day. Payments made after 5 p.m., on weekends, or on holidays may not post until the following business day or later. Dominion Energy does not process payments on Sundays or company holidays.
If your bill is due soon and you are cutting it close, call during business hours so you can confirm the exact posting time with a representative. They can also tell you whether a late fee will be applied based on when the payment posts versus when it was due.
When to use phone payment versus other methods
Phone payment works well if you need to pay quickly and do not have internet access, or if you prefer speaking to someone about your account. It is also useful if you want to pay a partial amount or if you need a confirmation number immediately for your records.
However, phone payment may not be the best choice if you want to set up recurring payments. For automatic monthly payments, Dominion Energy's online account or automatic bank draft program is more convenient — you set it up once and the payment happens on the same day each month without you having to call again.
Online payment through your Dominion Energy account is another option that is available 24/7 and does not require speaking to anyone. You can also pay in person at authorized payment locations in your area, though this requires a trip and may have different hours than phone service.
What to do if your payment does not go through
If the automated system rejects your payment, it will tell you why — usually because the account number was entered incorrectly, the payment method failed (expired card, insufficient funds, or incorrect routing number), or the amount was invalid. Hang up and try again, making sure to enter each piece of information carefully.
If you entered everything correctly and the payment still fails, call back during business hours and ask to speak with a representative. They can process the payment manually or troubleshoot why your payment method is being declined. Bring your account number and the payment method you want to use.
If a payment was deducted from your account but does not appear on your Dominion Energy bill within three business days, contact customer service. Provide the confirmation number from your phone payment. A representative can trace the payment and credit your account if it was lost in processing.
Frequently Asked Questions
Can I pay someone else's Dominion Energy bill by phone?
You can pay another person's bill if you have their account number and permission to do so. The automated system does not verify who is calling, only that the account number is valid. However, if you do not have the account number, a representative cannot process a payment without the account holder's authorization.
What if I want to set up automatic payments instead of calling each month?
Dominion Energy offers automatic bank draft and automatic credit or debit card payments through your online account. You can set these up on the Dominion Energy website or by calling customer service. Once set up, the payment happens automatically on your due date each month.
Is it safe to give my bank account number over the phone?
Dominion Energy's automated payment system uses encryption to protect your information. Your bank account number is not stored after the transaction completes. If you are uncomfortable providing this information to an automated system, you can speak with a representative instead, or use online payment where you can see the security certificate on the website.
Can I pay my bill by phone if I am on a budget billing plan?
Yes, you can pay your budget billing amount by phone the same way you would pay a regular bill. Your account number and due date remain the same. The automated system will show your current balance, which reflects your budget billing plan.
What if I call to pay but my bill has already been paid online?
The automated system will show your current account balance. If your bill has already been paid, the balance will be zero or show a credit. The system will not allow you to make a payment if there is nothing owed. If you see a credit and want to apply it to next month's bill, you can do that through your online account instead.