Getting into your Kimble account online
Kimble's online bill pay system lets you view your trash and garbage bill, make one-time payments, and set up automatic payments from your computer or phone. To log in, go to Kimble's website and look for the "Pay My Bill" or "Customer Portal" link — the exact wording varies by location since Kimble operates in different regions.
You will need your account number and a password. Your account number appears on your paper bill in the upper right corner or top left, depending on your bill format. If you have never logged in before, you will create a password during your first visit.
If you cannot find the login page or are unsure which Kimble location serves your area, call the customer service number on your bill. They can confirm your website and walk you through the first login if needed.
Key Takeaways
- Your account number is printed on your paper bill and is required to log in for the first time.
- The login page is usually labeled "Pay My Bill" or "Customer Portal" on Kimble's website for your region.
- You create your own password during your first login; Kimble does not send you a temporary one.
- Once logged in, you can view your current balance, payment history, and set up automatic recurring payments.
- If you forget your password, use the "Forgot Password" link on the login page to reset it using your email address.
Finding your account number on your bill
Your Kimble bill shows your account number in a prominent location, usually near the top. On most bills, it appears in the upper right corner or just below the Kimble logo. The number is typically 8 to 12 digits long and may be labeled "Account Number," "Customer Number," or "Service Account."
If you cannot locate it on your current bill, check an older bill from the past few months — your account number does not change. You can also call the customer service number printed on your bill; they will read it to you over the phone.
Creating your password and username
Kimble does not assign you a password ahead of time. Instead, you create one the first time you visit the online portal. Have your account number ready, then click "New User" or "Create Account" on the login page.
You will enter your account number, then create a username (usually your email address) and a password. Kimble typically requires passwords to be at least 8 characters long and include a mix of uppercase letters, lowercase letters, numbers, and symbols. Write down your password or use a password manager so you do not forget it.
After you submit this information, you should be able to log in immediately. If the system asks you to verify your email address, check your inbox for a confirmation link from Kimble and click it before trying to log in again.
What you can do once you are logged in
Once you log in, you will see your account dashboard. This shows your current balance, the date your next payment is due, and a summary of recent charges. You can click on any billing period to see a detailed breakdown of that month's charges.
To make a one-time payment, look for a "Make a Payment" or "Pay Now" button. You will enter the amount you want to pay and choose your payment method — usually a bank account (ACH transfer) or credit or debit card. Bank transfers typically process within one to two business days and may have no fee; card payments often process the same day but may include a processing fee.
To set up automatic payments, select "Autopay" or "Recurring Payment" and choose how often you want to pay (usually monthly on a date you select). You can change or cancel autopay at any time by logging back in.
Resetting a forgotten password
If you forget your password, click "Forgot Password" on the Kimble login page. Enter your username (usually your email address) and Kimble will send you a password reset link to that email address.
Check your inbox and spam folder for an email from Kimble. The reset link usually expires after a few hours, so act quickly. Click the link, create a new password following Kimble's requirements, and then log in with your new password.
If you do not receive a reset email within 10 minutes, double-check that you entered the correct email address. If you still do not receive it, call Kimble's customer service number on your bill — they can reset your password over the phone or resend the email.
Troubleshooting login problems
If you see an error message saying your account number or password is incorrect, first make sure you are using the right website for your Kimble location. Kimble operates in multiple states, and each region has its own portal. Check your bill for the correct web address.
If you are certain you have the right website and the right credentials, try clearing your browser's cache and cookies, then log in again. If you are using a phone, try switching to a computer or a different browser.
If the system says your account does not exist, verify that the account number you entered matches exactly what is on your bill — do not include any dashes or spaces unless they appear on the bill itself. If the number is correct and the account still is not found, call customer service; your account may not yet be set up for online access, or there may be a hold on the account.
Paying your bill without logging in online
If you prefer not to use the online portal, you have other payment options. You can mail a check to the address on your bill, call Kimble's customer service line to pay by phone with a bank account or card, or pay in person at a Kimble office or authorized payment location if one exists in your area.
Some Kimble locations also accept payments through third-party services like PayPal or Google Pay, though this varies by region. Check your bill or call customer service to see what methods are available where you live.
Frequently Asked Questions
What if I do not have an email address to use as my username?
Most online portals require an email address to create an account and to reset your password if needed. If you do not have an email address, consider creating a free one through Gmail, Outlook, or Yahoo. Once you have one, you can use it to set up your Kimble account. If you still prefer not to go online, you can always pay by phone or mail.
Is it safe to enter my bank account information on Kimble's website?
Kimble's website uses encryption to protect your financial information. Look for a padlock icon in your browser's address bar, which indicates a secure connection. If you are uncomfortable entering bank details online, you can pay by credit or debit card instead, or call customer service to pay by phone.
Can I log in from my phone?
Yes, Kimble's online portal works on phones and tablets. You can use the same username and password you created on a computer. Some Kimble locations also offer a mobile app, though not all do. Check your bill or Kimble's website to see if an app is available in your area.
What should I do if I set up autopay but want to make an extra payment?
You can make a one-time payment at any time, even if you have autopay turned on. Log in, click "Make a Payment," and enter the extra amount. Your regular autopay payment will still go through on its scheduled date unless you change or cancel it.
How long does it take for my payment to show up in my account?
Bank transfers (ACH) usually take one to two business days to process. Credit and debit card payments often process the same day. Once processed, the payment should appear in your account history within 24 hours. If it does not, log back in and check your payment history, or call customer service.