GFL Environmental bill payment: the main routes

GFL Environmental (formerly Waste Connections in some regions) offers three ways to pay your trash and recycling bill: online through their website, by phone, or by mail. The online portal is the fastest and gives you a record right away. Phone payment works if you have your account number and a payment method ready. Mail takes longer but requires no login or card details.

Which route you use depends on what you have on hand and how quickly you need the payment processed. If you are paying before a due date, online or phone gets it there fastest. If you prefer not to enter card details online, mail is still an option, though it takes 7 to 10 business days to reach GFL and post to your account.

Key Takeaways

  • GFL's online bill pay portal at their website is the quickest way to pay and shows your payment status immediately after submission.
  • You will need your account number (found on your bill) and either a debit card, credit card, or bank account to pay online.
  • Phone payment requires the same information as online but works if you do not want to use a website.
  • Mailed checks should be sent to the address printed on your bill and take 7 to 10 business days to post to your account.
  • Late fees typically begin after the due date shown on your bill, so confirm your due date before choosing a payment method.

Paying online through GFL's website

Go to GFL Environmental's website and look for a "Pay My Bill" or "Make a Payment" button, usually in the top navigation or under an account section. You will be asked to enter your account number and either your postal code or the phone number associated with your account. GFL uses this information to pull up your bill.

Once your account appears, you will see your current balance and due date. Select the amount you want to pay (you can pay the full balance or a partial amount) and choose your payment method: debit card, credit card, or bank account. Enter the payment details and confirm. Your payment posts immediately, and you will receive a confirmation number on screen and by email.

There is no fee for paying by debit card or bank account through GFL's website. Credit card payments may carry a small processing fee (usually 2 to 3 percent), though this varies by region. Check the payment screen before you confirm to see if a fee applies to your chosen method.

Paying by phone

Call GFL Environmental's customer service number, which is printed on your bill. Have your account number and payment method ready before you call. A representative will pull up your account, confirm your balance and due date, and walk you through entering your payment information over the phone.

Phone payments are processed the same day and you will receive a confirmation number. Like online payments, there is typically no fee for debit or bank account payments, but credit card payments may incur a processing charge. Ask the representative before you provide your card number if you want to know the exact fee.

Paying by mail

Write a check or money order for the amount due and include it with the payment stub from your bill. The stub has your account number printed on it, which helps GFL post the payment to the correct account. Mail it to the address shown on your bill — this is usually a lockbox address, not a local office.

Mail takes 7 to 10 business days to arrive and be processed. If your due date is within that window, your payment may be marked late even if you mailed it on time. To avoid this, mail at least 10 days before the due date or use online or phone payment instead. Keep a copy of your check or the confirmation number from your bank's online bill pay service as proof you sent it.

What to do if you cannot pay the full amount by the due date

Contact GFL before your due date to discuss your options. Some regions offer payment plans or the ability to defer a portion of the bill to the next cycle. GFL's customer service team can tell you what is available in your area and whether a late fee will apply if you set up a plan.

If you have already missed a due date, call right away. Late fees accumulate, and service can be interrupted if the bill remains unpaid for 30 days or more (this varies by region). Paying even a partial amount and setting up a plan to cover the rest is better than waiting, because it shows GFL you are working to resolve the debt.

Finding your account number and due date

Your account number appears in the top right or top left corner of your bill, usually next to "Account Number" or "Account #". The due date is printed near the total amount owed, often labeled "Due Date" or "Payment Due By". If you cannot find your bill, call GFL and provide your address; they can read your account number and due date over the phone.

Save your account number somewhere you can find it quickly — in your phone, a notebook, or a file on your computer. Having it ready before you log in to pay online or call to pay by phone saves time and reduces the chance of entering the wrong account.

Frequently Asked Questions

Can I set up automatic payments with GFL?

Many GFL regions offer automatic payment options through their online portal or by calling customer service. You can usually choose to pay the full bill each month or a set amount. Log in to your account online or call to see if this option is available in your area and to enroll.

What happens if I pay late?

Late fees begin after the due date shown on your bill. The amount varies by region but is typically a percentage of the balance or a flat fee. If the bill remains unpaid for 30 days or longer, service may be interrupted. Contact GFL as soon as you know you will be late to discuss a payment plan.

Is there a fee to pay online?

Debit card and bank account payments have no fee. Credit card payments usually carry a 2 to 3 percent processing fee, though this varies by region. The payment screen will show you the fee before you confirm, so you can choose a different payment method if you prefer.

How long does it take for a mailed payment to show on my account?

Mail typically takes 7 to 10 business days to arrive and be posted. If your due date is sooner, use online or phone payment instead. Always mail at least 10 days before the due date to avoid a late fee.

What if I do not have my account number?

Call GFL customer service and provide your address. They will look up your account number and read it to you. You can also check your email if GFL sends you a digital bill — the account number is printed on that as well.