Where to pay your HRSD bill

Hampton Roads Sanitation District (HRSD) serves wastewater and stormwater customers across southeastern Virginia. You can pay your bill online, by phone, by mail, or in person — each method has different timing and fees.

The fastest way is online through the HRSD customer portal at hrsd.com. You log in with your account number (printed on your bill) and pay immediately with a bank account or debit card. There is no fee for this method, and the payment posts the same day you submit it.

If you prefer not to use the website, you can call HRSD's automated payment line at 757-683-4600 to pay by phone with a debit or credit card. This also processes the same day, though a small fee applies — HRSD charges a convenience fee for phone payments, which varies depending on your payment method.

Key Takeaways

  • Online payment through hrsd.com has no fee and posts the same day, making it the cheapest option.
  • Phone payments at 757-683-4600 process immediately but include a convenience fee that you should confirm before completing the transaction.
  • Mail payments take 7 to 10 business days to reach HRSD, so send them well before your due date to avoid late fees.
  • Your account number appears on your bill and is required for any payment method you choose.
  • Late payments trigger penalties, so set a reminder for your due date or sign up for automatic payments to avoid missing it.

Paying by mail or automatic withdrawal

If you mail a check or money order, write your account number on the back and send it to the address printed on your bill. HRSD processes mail payments 7 to 10 business days after they arrive, so your payment may not post until well after you send it. This delay matters if you are close to your due date — the due date is when HRSD receives the payment, not when you mail it.

The safest option for people who often forget due dates is automatic bank draft. You authorize HRSD to withdraw the bill amount from your checking account on a date you choose, usually a few days after the bill is issued. Set this up through the online portal or by calling 757-683-4600. Once enrolled, you do not have to think about the bill each month.

Understanding your bill due date and late fees

Your HRSD bill shows a specific due date — usually 20 to 25 days after the bill is issued. If payment does not reach HRSD by that date, a late fee is added to your next bill. The amount of the late fee depends on your bill total and HRSD's current policy, so check your bill or call customer service to learn the exact penalty.

If you miss the due date, pay as soon as you notice. The sooner you pay, the sooner the late fee stops accruing. Some customers set up automatic payment specifically to avoid this problem — once you enroll, the payment happens on schedule every month without you having to remember.

What to do if you cannot pay on time

If you are struggling to pay your HRSD bill, contact customer service before the due date. HRSD may offer a payment plan that lets you split the amount across multiple months. You will need to call 757-683-4600 or visit an HRSD office in person to discuss options — payment plans are not available through the online portal.

Payment plans typically require you to pay a portion by the original due date and the rest in installments over the next one to three months. The exact terms depend on the amount owed and your situation, so ask what HRSD can offer. If you do not arrange a plan and the bill goes unpaid, HRSD can suspend service or refer the debt to a collection agency.

Finding your account number and bill information

Your account number is printed on the front of your paper bill, usually in the upper right corner or near your name and address. If you have lost your bill, you can find your account number by logging into the online portal at hrsd.com — you will need your service address and ZIP code to look it up.

You can also call HRSD customer service at 757-683-4600 during business hours (usually Monday through Friday, 8 a.m. to 5 p.m.) and provide your service address. A representative will give you your account number and can answer questions about your bill or payment options.

Switching to paperless billing

If you set up online account access, you can choose to receive your bill by email instead of paper mail. Paperless billing means you get notified when your bill is ready, and you can view and pay it immediately without waiting for the mail to arrive. This also reduces the risk of missing a due date because you see the bill as soon as it is issued.

To enroll in paperless billing, log into your account at hrsd.com and look for the billing preferences or notification settings. You can switch back to paper bills at any time if you change your mind.

Frequently Asked Questions

What happens if I pay after the due date?

A late fee is added to your next bill. The exact amount depends on your bill total and HRSD's current late fee policy. If you pay significantly late, HRSD may also suspend your service or refer the debt to a collection agency, so contact them as soon as you realize you will be late.

Can I pay someone else's HRSD bill?

Yes, you can pay another person's bill if you have their account number. You do not need to be the account holder to make a payment through the online portal, by phone, or by mail. Just provide the account number when you pay.

Is there a fee for paying online?

No. Paying through the HRSD website at hrsd.com is free. Phone payments and some other methods include a convenience fee, but online payment has no charge.

How long does it take for an online payment to show on my account?

Online payments post the same day you submit them during business hours. If you pay after 5 p.m., it may not appear until the next business day, but it will be recorded as paid on the date you submitted it.

What if I do not have internet access to pay online?

You can pay by phone at 757-683-4600, by mail, or in person at an HRSD office. Phone and mail payments take longer to process than online payments, so plan ahead if your due date is soon.