Where to pay your Gwinnett County water bill
Gwinnett County Department of Water Resources lets you pay online through their customer portal, by phone, by mail, or in person at a payment center. The online portal is the fastest route — you can pay immediately and see your payment post within one business day. If you do not have internet access or prefer not to pay online, phone and mail both work, though mail takes longer to process.
Your bill arrives with payment instructions printed on the back. The account number on your bill is what you need for any payment method. Keep that number handy before you start.
Key Takeaways
- Pay online at the Gwinnett County water portal using your account number, which appears on your bill.
- Phone payments go through an automated system or a customer service representative, and you can pay by bank account or card.
- Mail payments should be sent to the address printed on your bill, and allow at least 10 business days for the payment to reach and post.
- Late fees begin 30 days after your bill date, so paying before that date avoids extra charges.
- If your account is past due, the county may place a lien on your property or shut off service, so contact the department immediately if you cannot pay on time.
Paying online through the Gwinnett water portal
Go to the Gwinnett County Department of Water Resources website and look for the "Pay My Bill" or "Customer Portal" link. You will need your account number and either your service address or the phone number on file. Create a login if you do not already have one, then enter your account information.
Once you are logged in, your current bill balance appears on the screen. You can pay the full amount due or a partial payment. The portal accepts bank account payments (which are free) and credit or debit card payments (which may carry a processing fee — the portal will show you the fee before you confirm). After you submit payment, you receive a confirmation number. Write it down or take a screenshot.
Online payments typically post within one business day. If you need to pay before your due date to avoid a late fee, paying online is your fastest option.
Paying by phone
Call the Gwinnett County Department of Water Resources at the phone number on your bill. An automated system will ask for your account number and guide you through payment, or you can stay on the line to speak with a representative. Have your account number ready and know the amount you want to pay.
Phone payments work the same way as online — you can pay from a bank account or use a card. The system will confirm your payment and give you a confirmation number. Phone payments also post within one business day.
Paying by mail
Write a check or money order payable to Gwinnett County Department of Water Resources. Include your account number on the check. Put the payment and your bill (or a copy of it) in an envelope and mail it to the address printed on your bill.
Mail payments take longer to arrive and process. Allow at least 10 business days from the time you mail it for the payment to post to your account. If your due date is coming up soon, do not rely on mail — use online or phone payment instead. If you are mailing a payment close to your due date, call the department to let them know a payment is in the mail so they do not report you as late.
Paying in person at a Gwinnett payment center
Gwinnett County operates payment centers where you can walk in and pay your water bill in cash, check, or card. The locations and hours are listed on the Department of Water Resources website. Bring your account number and the amount you want to pay.
In-person payments post the same day or the next business day. This option works well if you prefer to pay in cash or do not have online access, but it requires a trip during business hours.
What happens if you miss your due date
Your bill shows a due date. If you do not pay by that date, a late fee is added to your account 30 days after your bill date. The amount of the late fee varies depending on your bill amount — check your bill or call the department for the exact fee.
If your account stays unpaid, the county may place a lien against your property or shut off your water service. If you cannot pay your full bill on time, contact the Department of Water Resources immediately. They may be able to set up a payment plan or discuss other options with you. Waiting until service is shut off makes the situation harder to fix.
Setting up automatic payments
The Gwinnett water portal allows you to set up automatic payments from your bank account. Log into the portal, find the autopay or recurring payment option, and choose the amount and frequency you want. Automatic payments are free and remove the risk of forgetting a due date.
You can change or cancel automatic payments anytime through the portal. If you set up autopay, check your account occasionally to make sure the payments are going through and your balance is dropping as expected.
Frequently Asked Questions
How do I find my account number?
Your account number is printed on your water bill, usually near the top or in a box labeled "Account Number" or "Service Address". If you cannot find your bill, call the Gwinnett County Department of Water Resources with your service address and they will give you the number.
Can I pay someone else's water bill?
Yes. Use their account number when you pay online or by phone, or include their account number on a check if you are paying by mail. The payment will post to their account. You do not need their permission to pay their bill, but it is a good idea to let them know so they do not think the payment is late.
What if I paid online but my bill still shows as due?
Online payments take up to one business day to post. If more than one business day has passed and your payment still does not show, check your confirmation number and call the department with that number. They can look up the payment and tell you when it will post.
Is there a fee to pay my bill online?
Bank account payments are free. Credit and debit card payments may have a processing fee, which the portal shows you before you confirm the payment. Phone and in-person payments are free. Mail payments have no fee, but take longer to process.
What if I cannot afford to pay my full bill?
Contact the Gwinnett County Department of Water Resources and ask about a payment plan. They may be able to spread your payment over several months. Calling before your account becomes past due gives you more options than waiting until service is at risk of being shut off.