Where to pay your City of East Point water and sewer bill
The City of East Point offers three main ways to pay your utility bill: online through their official website, by mail, or in person at City Hall. The online portal is the fastest option and lets you see your balance and payment history immediately. You can also set up automatic payments so the bill comes out on the same day each month, which prevents late fees and keeps your service active.
If you prefer not to pay online, you can mail a check or money order to the address listed on your bill. Include your account number on the check so the payment reaches the right account. Mailing typically takes 7 to 10 business days to process, so send it well before your due date to avoid a late payment.
For in-person payment, visit City Hall during business hours. Call the City of East Point Utilities Department at the number on your bill to confirm current hours before you go, since hours can change seasonally or for holidays.
Key Takeaways
- Pay online through the City of East Point website to see your balance right away and avoid mailing delays.
- Set up automatic payments from your bank account to prevent missed due dates and late fees.
- If you mail a payment, include your account number and send it at least 10 days before the due date.
- Call the Utilities Department before visiting City Hall in person to confirm hours and what payment methods they accept.
- Late payments can result in a reconnection fee if your service is shut off, so prioritize paying by the due date on your bill.
How to set up automatic payments
Automatic payments pull money from your bank account on a date you choose, usually around the same day each month. To set this up, log into the City of East Point online bill pay portal and look for an option labeled "autopay," "automatic payment," or "recurring payment." You will need your bank account number and routing number, which you can find on a blank check or by calling your bank.
Once you enroll, the system will deduct your bill amount automatically each month. You can change the payment date or pause the service anytime through your account. If your bill amount varies significantly month to month, you can set a fixed amount instead, though you may need to make a manual payment if the bill exceeds that amount.
Automatic payments typically process within one to three business days. If you cancel automatic payments, you must switch to manual payment or pay online each month to keep your account current.
What information you need to pay online
Before you log in to pay, have your utility bill in front of you. You will need your account number, which appears at the top of your bill. You will also need the amount due and your due date so you know how much to pay and when the payment must arrive.
If this is your first time paying online, you may need to create a login account. The City of East Point will ask for your account number and either your service address or the phone number on file. Once your account is set up, you can log in anytime to view your balance, payment history, and due dates.
Keep your login information in a safe place. If you forget your password, use the "forgot password" link on the login page to reset it, or call the Utilities Department for help.
Late payments and reconnection fees
If your payment does not arrive by the due date shown on your bill, the City of East Point will charge a late fee. The amount varies, so check your bill or call the Utilities Department to learn what the late fee is in your area. Late fees are added to your next bill.
If you do not pay within a set number of days after the due date (usually 10 to 15 days), the city may shut off your water service. Once service is disconnected, you will owe both the unpaid balance and a reconnection fee to turn the water back on. Reconnection fees are separate from late fees and can be substantial, so paying before the due date is always cheaper than paying after a disconnection.
If you are having trouble paying, contact the Utilities Department before your service is shut off. Some cities offer payment plans or hardship programs for customers who cannot pay in full by the due date.
Understanding your City of East Point utility bill
Your bill shows the amount of water you used during the billing period, measured in gallons or hundred-cubic-feet (HCF). The charge is usually split into two parts: a base or fixed charge that you pay every month regardless of usage, and a usage charge that depends on how much water you consumed. Sewer charges are often calculated the same way.
The due date is clearly marked on your bill. Some bills show a grace period of a few days after the due date before a late fee kicks in, but do not rely on this—pay by the due date to be safe. Your bill also lists your account number, service address, and the phone number to call if you have questions.
If your bill seems unusually high, check whether you used more water than normal that month. A leak in a toilet or pipe can cause a sudden spike. If you think there is an error, call the Utilities Department to request a meter reading or investigation before you pay.
Payment methods the City of East Point accepts
The City of East Point accepts payments by check, money order, debit card, and credit card. When you pay online, the system will show which cards and payment methods are available. Some online systems charge a small processing fee for credit card payments but not for debit cards or bank transfers, so check before you submit.
If you pay by mail, send a check or money order only—do not send cash. Write your account number on the check so the payment is credited to the right account. If you lose track of whether your mailed payment arrived, log into your online account a few days after you mailed it to confirm the payment was received.
Do not send payment to an address other than the one listed on your bill. Scammers sometimes advertise fake payment addresses, so always use the official address from your bill or the city website.
What to do if you cannot pay on time
If you know you cannot pay by the due date, contact the City of East Point Utilities Department as soon as possible. Explain your situation and ask whether the city offers a payment plan, extension, or hardship program. Some cities will delay disconnection if you have a plan in place to pay, even if you cannot pay the full amount by the due date.
Do not ignore the bill or wait until service is shut off. Once disconnection happens, reconnection fees make the total cost much higher. A conversation with the Utilities Department before the due date is always your best option.
If you are facing a financial hardship, ask the Utilities Department whether they know of local assistance programs that help with utility bills. Some nonprofits and government agencies offer one-time grants or bill payment help for households in crisis.
Frequently Asked Questions
How long does it take for an online payment to show up in my account?
Online payments usually process within one to three business days. If you pay close to your due date, the payment may not arrive in time to prevent a late fee, so pay at least three to five business days early. Check your online account a few days after payment to confirm it was received.
Can I change my due date?
Some cities allow customers to request a different due date, but policies vary. Call the City of East Point Utilities Department and ask whether you can move your due date to match your payday or another date that works better for your budget.
What happens if I pay too much?
If you overpay, the extra amount becomes a credit on your account and will be applied to your next bill. If you want a refund instead, call the Utilities Department and ask how to request one. Some cities issue refunds by check; others apply the credit automatically.
Is there a phone number to call with billing questions?
Yes. The City of East Point Utilities Department phone number is listed on your bill. Call during business hours to ask about your balance, due date, payment methods, or any charges you do not understand.
What if my water service was shut off for non-payment?
Pay the full amount owed plus the reconnection fee, then call the Utilities Department to schedule reconnection. Reconnection usually happens within one to two business days after payment is received. Ask the department how long the process takes in your area before you pay.