Where to pay your Aquarion bill

Aquarion Water Company serves parts of Connecticut and Massachusetts. You can pay your bill online through their website, by phone, by mail, or in person at a payment center. The fastest way is online — payments post within one business day. Phone payments take the same time but cost slightly more if you use an automated system versus speaking to a representative.

To pay online, log into your account at aquarionwater.com using your account number (found on your bill) and create a password if you do not have one yet. You can set up a one-time payment or enroll in automatic payments that deduct from your bank account or credit card on your due date each month.

If you prefer not to go online, call Aquarion's customer service line at 1-800-286-5325. A representative can process your payment over the phone using a debit card, credit card, or bank account information. Mail payments to the address shown on your bill — allow at least 10 business days for the payment to reach them and post to your account.

Key Takeaways

  • Online payment through aquarionwater.com is the fastest method and posts within one business day.
  • You can enroll in automatic monthly payments so your bill is paid on the due date without you having to remember each month.
  • Phone payments (1-800-286-5325) work if you do not have internet access, though they may carry a small fee.
  • Mail payments require at least 10 business days to process, so send them well before your due date to avoid late fees.
  • Your account number appears on your bill and is required to set up online or phone payments.

Setting up automatic payments

Automatic payments remove the risk of forgetting a due date. Log into your Aquarion account online, go to the billing section, and select "Enroll in AutoPay." You will choose whether to pay from a bank account (usually free) or a credit or debit card (may have a small fee). Aquarion will deduct the amount on your due date each month.

You can change or cancel automatic payments anytime through your online account. If your bill amount varies month to month (which is common for water bills), Aquarion will charge the actual amount due, not a fixed number. Check your account a few days before the due date to see what will be charged.

Understanding your bill due date and late fees

Your due date appears on your bill — typically 20 to 25 days after the bill is issued. If you pay after that date, Aquarion charges a late fee. The amount of the late fee varies but is usually a percentage of your bill or a flat fee; check your bill or call customer service to confirm the exact amount for your account.

If you cannot pay by the due date, contact Aquarion before the deadline. They may be able to work out a payment arrangement or extend your due date in some cases. Waiting until after the late fee is applied makes it harder to negotiate.

What to do if you cannot pay on time

If you are struggling to pay your water bill, contact Aquarion's customer service at 1-800-286-5325 to discuss your situation. They can sometimes offer a payment plan that breaks your bill into smaller amounts due over several weeks or months. Payment plans are not may provide, but asking before you miss a payment gives you the best chance of working something out.

Connecticut also has utility assistance programs for households with low income or facing hardship. Your local town's social services department or the Connecticut Department of Social Services can point you toward programs that may help with water bills. The 211 helpline (dial 2-1-1 from any phone) connects you to local resources in your area.

How to read your Aquarion bill

Your bill shows your account number, service address, current meter reading, previous meter reading, and the amount of water you used (measured in gallons or cubic feet). The bill breaks down charges into the base service fee (a fixed monthly charge) and the usage charge (based on how much water you consumed). Some bills also show taxes and any adjustments from previous months.

The due date and amount due appear near the top of the bill in a box labeled "Amount Due" or similar. If you have questions about specific charges, call Aquarion's customer service — they can explain what each line item means and whether any charges are unusual for your account.

Disputing a charge or reporting a problem

If your bill seems too high, first check whether your usage is actually higher than usual. A spike in your water bill often means a leak somewhere in your home — check under sinks, around toilets, and in your basement or crawl space for dripping water. A running toilet alone can waste hundreds of gallons per month.

If you believe there is an error on your bill or suspect a meter problem, contact Aquarion in writing or by phone. Explain what you think is wrong and include your account number. Aquarion will investigate and may send someone to check your meter. Do not refuse to pay the bill while disputing it — continue making payments to avoid late fees, but note in writing that you are disputing the charge.

Frequently Asked Questions

Can I pay my Aquarion bill with a credit card online?

Yes, you can pay with a credit or debit card through aquarionwater.com or by phone. Online payments are free; phone payments may have a small fee depending on the payment method you choose. Ask the representative what the fee is before you authorize the payment.

What happens if I miss a payment?

A late fee is added to your account. If you continue to miss payments, Aquarion may eventually shut off your water service. Contact them as soon as you realize you will be late — they may work with you on a payment plan before service is disconnected.

How do I know if automatic payments are set up correctly?

Log into your Aquarion account online and look for the AutoPay section. It will show your payment method, the amount that will be charged, and the due date. You will also receive a confirmation email when you first enroll and a reminder email a few days before each payment is processed.

Is there a way to lower my water bill?

Check for leaks in your home — a dripping faucet or running toilet can add significantly to your bill. Fix leaks promptly and consider shorter showers or installing low-flow fixtures. Your bill will reflect actual usage, so reducing water consumption is the main way to lower your charges.

What if I think my meter is broken?

Call Aquarion at 1-800-286-5325 and request a meter inspection. Explain why you think the meter is not reading correctly — for example, if your usage spiked suddenly with no change in your household. Aquarion will send a technician to check it. You still need to pay your bill while the inspection is pending.