Aquarion's bill payment methods and where to find them
Aquarion Water Company serves parts of Connecticut and offers several ways to pay your bill: online through their website, by phone, by mail, or in person at payment centers. The fastest and most convenient method is online payment through your Aquarion account, which processes immediately and requires no fees. If you prefer not to use the internet, you can call their customer service line or mail a check to the address printed on your bill.
Your bill arrives monthly and shows the amount due, the due date, and all available payment options. The due date is typically 20 days after the bill date. Paying by the due date avoids late fees, which Aquarion applies if payment arrives after that date.
Key Takeaways
- Online payment through Aquarion's website is free, immediate, and the fastest way to pay if you have internet access.
- Phone payment is available by calling Aquarion's customer service number, which appears on your bill.
- Mail payments should be sent to the address on your bill at least one week before the due date to arrive on time.
- Late fees are added if payment arrives after the due date shown on your bill.
- You can set up automatic payments through your bank or through Aquarion's website to avoid missing due dates.
Paying online through Aquarion's website
Go to Aquarion's website and look for the "Pay My Bill" or "Online Bill Pay" link, usually found on the homepage. You will need your account number, which appears on your bill, and either your zip code or the amount of your bill to log in. Once logged in, you can view your current balance and payment history.
To make a one-time payment, select the amount you want to pay and choose your payment method — debit card, credit card, or bank account. Aquarion does not charge a fee for bank account payments, but credit and debit card payments may include a processing fee depending on the payment processor. The payment processes immediately, and you will receive a confirmation number. Keep this number for your records.
If you want to avoid logging in each month, you can set up automatic payments through the same website. You choose the day of the month when the payment should be taken from your account, and Aquarion will deduct the amount automatically each billing cycle. You can change or cancel automatic payments at any time through your account.
Paying by phone or mail
To pay by phone, call the customer service number on your bill. A representative will ask for your account number and the amount you want to pay, then process your payment using a debit card, credit card, or bank account. Phone payments are free and process the same day you call.
To pay by mail, write a check or money order for the amount due and mail it to the address printed on your bill. Include your account number on the check so Aquarion can match the payment to your account. Mail your payment at least one week before the due date to ensure it arrives on time. Aquarion's processing time for mailed checks is typically 5 to 7 business days after receipt.
What happens if you miss the due date
If your payment arrives after the due date shown on your bill, Aquarion will add a late fee to your account. The amount of the late fee varies but is typically a percentage of your bill or a flat amount — check your bill or contact Aquarion directly to learn the exact fee. Late fees are added to your next bill.
If you continue to miss payments, Aquarion may suspend your service after a certain number of missed payments. The exact timeline depends on your account history and local regulations. If your service is suspended, you will need to pay the full amount owed plus any reconnection fees to restore water service.
Setting up automatic payments to avoid missed due dates
Automatic payments are the easiest way to ensure you never miss a due date. You can set them up through Aquarion's website or by calling customer service. You choose which day of the month the payment should be taken from your account — many people choose a day shortly after they receive their paycheck.
Automatic payments deduct the full amount due each month unless you change the amount through your account. You can pause, change, or cancel automatic payments at any time, so there is no long-term commitment. If your bill amount changes significantly, you can log in and adjust the payment amount before the next billing cycle.
Finding your account number and due date
Your account number appears in the top right corner of your bill, usually next to your name and service address. The due date is printed near the amount due, typically in bold or highlighted. If you cannot find your bill, you can call Aquarion's customer service number and provide your name and address, and they will tell you your account number and current balance.
If you have moved or changed your mailing address, update it through your online account or by calling customer service. This ensures your bills arrive on time and you do not miss a due date.
Frequently Asked Questions
Is there a fee to pay my Aquarion bill online?
Bank account payments through Aquarion's website are free. Credit and debit card payments may include a processing fee, which Aquarion will show you before you confirm the payment. Phone and mail payments are also free.
How long does it take for an online payment to show up on my account?
Online payments process immediately and appear in your account the same day. Mail and phone payments may take 5 to 7 business days to appear on your account, depending on when Aquarion receives and processes them.
Can I pay someone else's Aquarion bill?
Yes, you can pay another person's bill if you have their account number. You do not need to be the account holder to make a payment. Provide the account number when you pay online, by phone, or include it on a mailed check.
What should I do if I cannot pay my bill by the due date?
Contact Aquarion's customer service as soon as possible to discuss your situation. Some areas offer payment plans or hardship programs for customers who are struggling to pay. Aquarion can explain what options may be available to you.
How do I know if my payment was received?
Online and phone payments provide a confirmation number immediately. For mailed payments, check your account online or call customer service after 7 business days to confirm receipt. Your bill will also show the payment once it has been processed.