Where to send your Aurora water payment
Aurora Utilities handles water billing for the city. You can pay your bill online through their customer portal, by phone, by mail, or in person at their office. The fastest route is online — payments post the same day if you submit before 5 p.m. Mountain Time on a business day.
To pay online, log into your account at aurorawater.org using your account number (printed on your bill) and set up a username and password. You can also pay as a guest without logging in, though you'll need your account number and the amount due. The site accepts bank transfers and credit or debit cards, though credit cards carry a processing fee of about 2.5 percent.
If you prefer not to use the website, call Aurora Utilities at 720-913-1300 to pay by phone with a debit or credit card. Mail payments to Aurora Water, P.O. Box 1088, Aurora, CO 80010. Include your account number on the check or money order. Mail typically takes 7 to 10 business days to arrive, so send it early if your due date is near.
Key Takeaways
- Online payment through aurorawater.org is the fastest option and posts the same business day if submitted before 5 p.m. Mountain Time.
- Phone payments at 720-913-1300 work with debit or credit cards but charge a processing fee if you use a card.
- Mailed checks should be sent to Aurora Water, P.O. Box 1088, Aurora, CO 80010, and take 7 to 10 business days to process.
- Your account number appears on your bill and is required for any payment method except in-person payments at the Aurora Utilities office.
Setting up automatic payments to avoid late fees
Aurora Utilities offers automatic payment through bank account deduction, which removes the risk of forgetting a due date. Set this up in your online account under "Billing & Payments" by entering your checking or savings account information. The system will deduct your bill amount on the due date each month.
Automatic payments cost nothing and work whether your bill amount stays the same or changes month to month. You can pause or cancel anytime through your account settings. If you want to change the payment date or account information, do that at least three business days before the next scheduled deduction.
Understanding your Aurora water bill and due dates
Aurora sends water bills monthly. The due date is typically 20 days after the bill is issued. Your bill shows the amount owed, the due date, and your account number. Late payments trigger a 1.5 percent monthly charge on the unpaid balance, so paying on time saves money.
Your bill includes charges for water usage (measured in hundred-cubic-foot units, or HCF), a base service charge, and any applicable taxes or fees. If you notice an unusually high bill, check whether you had a water leak or used more water than normal. Contact Aurora Utilities at 720-913-1300 if you think there's an error.
What happens if you miss a payment
If your payment doesn't arrive by the due date, Aurora Utilities adds a 1.5 percent late fee to your balance each month the bill remains unpaid. After 30 days past due, the utility may issue a notice of intent to shut off service. After 45 days past due, water service can be disconnected.
If you're having trouble paying, contact Aurora Utilities immediately at 720-913-1300. Ask about payment plans or hardship programs that may be available. Explaining the situation before service is shut off gives you more options than waiting until disconnection happens.
Paying in person at Aurora Utilities
You can pay your bill in person at the Aurora Utilities office, located at 13455 East 14th Avenue, Aurora, CO 80011. Hours are Monday through Friday, 8 a.m. to 5 p.m. Mountain Time. Bring your account number and payment (cash, check, or card). In-person payments post immediately if made before 5 p.m. on a business day.
The office is closed on weekends and city holidays. If you need to pay outside regular hours, use the online portal or phone line instead.
Paying a bill for a rental property or business account
If you manage a rental property or business account in Aurora, the payment process is the same — use the online portal, phone, mail, or in-person option. Log in with your business account number. Some property managers set up automatic payments to simplify monthly billing across multiple units.
If you have questions about a commercial or multi-unit account, call Aurora Utilities at 720-913-1300 and ask for the business services team. They can explain any charges specific to your property type.
Frequently Asked Questions
Can I pay my Aurora water bill with a credit card online without a fee?
Credit card payments online carry a processing fee of roughly 2.5 percent. Debit card payments and bank account transfers do not. If you want to avoid the fee, use a debit card, bank transfer, check, or automatic bank deduction.
What if I pay online but my payment doesn't show up right away?
Online payments post the same business day if submitted before 5 p.m. Mountain Time. If you paid after 5 p.m. or on a weekend, it will post the next business day. Check your account the following day to confirm the payment went through. If it doesn't appear within two business days, call 720-913-1300.
How do I change my mailing address for my water bill?
Log into your account at aurorawater.org and update your address under "Account Settings" or "Profile." You can also call 720-913-1300 to change your address by phone. Changes usually take effect within one to two billing cycles.
Can I set up automatic payments if I don't have a bank account?
Automatic payments require a checking or savings account for bank deduction. If you don't have a bank account, pay online with a debit card, by phone, by mail, or in person at the Aurora Utilities office instead.
What should I do if I think my water bill is wrong?
Contact Aurora Utilities at 720-913-1300 and describe the issue — unusually high usage, a charge you don't recognize, or a billing date that seems off. Have your account number and recent bill ready. The utility can review your account history and explain any charges or usage spikes.