Where to pay your Aurora Water bill
Aurora Water lets you pay through three main channels: online at their website, by phone, or by mailing a check. The online portal is the fastest and most flexible — you can pay any time without waiting for business hours. Phone payments go through immediately but require you to have your account number ready. Mailing a check takes longer and carries the risk of late fees if it arrives after the due date on your bill.
Your bill itself shows the due date and the mailing address if you choose that route. The due date is typically 20 days from when the bill was issued, though this varies slightly depending on your billing cycle. If you miss the due date, Aurora Water charges a late fee, so knowing your exact due date matters.
Key Takeaways
- Pay online through Aurora Water's website for the fastest option with no phone calls or mail delays.
- Phone payments work immediately but require your account number, which appears on your bill.
- Mailed checks must arrive by the due date printed on your bill to avoid late fees.
- Set up automatic payments through the online portal to avoid missing due dates altogether.
- If you cannot pay the full amount by the due date, contact Aurora Water before the deadline to discuss payment arrangements.
Paying online through Aurora Water's website
Log in to your account at the Aurora Water customer portal using your account number and password. If you do not have an online account yet, you can create one by providing your account number and the service address on your bill. Once logged in, select the option to make a payment and enter the amount you want to pay.
The portal accepts credit cards, debit cards, and bank transfers. Be aware that credit and debit card payments may carry a processing fee — Aurora Water's website will show you the exact fee before you confirm the payment. Bank transfers (ACH payments) typically have no fee or a much smaller one. You will receive a confirmation number immediately after payment, which you should save for your records.
The online portal also lets you set up automatic recurring payments so your bill is paid on the same day each month without you having to log in. This is the easiest way to avoid late fees entirely, though you should still check your bill each month to make sure the amount is correct.
Paying by phone
Call Aurora Water's customer service line to pay over the phone. Have your account number ready — it appears on your bill in the upper right corner. The representative will ask for your payment amount and the method you want to use: credit card, debit card, or bank account information.
Phone payments are processed immediately, so you will have confirmation right away. Ask the representative for a confirmation number and write it down. Phone payments also carry processing fees for credit and debit cards, similar to online payments, so ask about the fee before you authorize the charge.
Paying by mail
Write a check or money order payable to Aurora Water and mail it to the address shown on your bill. Include your account number on the check so the payment is credited to the right account. Mail your payment early enough that it arrives by the due date — the postal service can take several days, and payments that arrive after the due date will be considered late.
Keep a copy of the check or a photo of it for your records. If you are mailing from outside the Aurora area, add extra time to account for slower mail delivery. This method is the slowest and the riskiest if timing is tight, so it is best used only if you do not have internet access or a phone available.
What to do if you cannot pay by the due date
Contact Aurora Water before the due date if you know you cannot pay the full amount on time. The utility may be able to set up a payment plan that spreads the balance over several months, which keeps you in good standing and avoids late fees. The sooner you call, the more options you typically have.
If your bill goes unpaid past the due date, Aurora Water will add a late fee to your account. If the account remains unpaid for a longer period, the utility may shut off your water service. Reconnection requires paying the full balance plus a reconnection fee, which is more expensive than paying on time or arranging a plan in advance.
Understanding your bill and account number
Your Aurora Water bill shows several key pieces of information you need to pay. The account number appears in the upper right corner and is required for phone and mail payments. The due date is clearly marked, usually about 20 days from the bill date. The amount due is the total you owe, separate from any previous balance if you have one.
If you have questions about what you are being charged for — water usage, sewer service, stormwater fees — the bill breaks these down separately. Understanding what each charge covers helps you spot errors and know where to call if something looks wrong. Your service address also appears on the bill and is what Aurora Water uses to identify your account.
Setting up automatic payments to avoid late fees
The easiest way to never miss a due date is to set up automatic payments through the online portal. You choose the payment date each month, and Aurora Water pulls the payment from your bank account or charges your card on that date. Most people choose a date a few days before the due date to give themselves a buffer.
Automatic payments do not mean you can ignore your bill. You should still review each bill when it arrives to make sure the charges are correct and the usage makes sense. If something looks wrong, you can pause the automatic payment, contact Aurora Water to dispute the charge, and resume payments once the issue is resolved.
Frequently Asked Questions
What happens if I pay late?
Aurora Water charges a late fee if your payment arrives after the due date on your bill. The fee amount varies but is typically a percentage of your bill. If the account stays unpaid for 30 days or more, the utility may shut off your water service, and you will owe a reconnection fee to turn it back on.
Can I pay with a credit card without a fee?
Aurora Water charges a processing fee for credit card payments through their online portal or phone line. The fee is shown before you confirm the payment. Bank transfers (ACH) typically have no fee or a much lower one, so that is the cheapest way to pay if you have a bank account.
How do I find my account number?
Your account number appears on your water bill in the upper right corner. You need it to pay by phone or mail, and to log into the online portal. If you cannot find your bill, call Aurora Water customer service and have your service address ready — they can look up your account number for you.
Can I change my due date?
Contact Aurora Water customer service to ask about changing your billing due date. Some utilities allow you to shift the date by a few days, which can help if your due date falls on a weekend or conflicts with your pay schedule. Not all utilities offer this, so ask what options are available.
What if I want to dispute a charge on my bill?
Call Aurora Water customer service to report the issue before the due date if possible. Explain what looks wrong — high usage, a charge you do not recognize, or a calculation error. The utility will investigate and may adjust your bill. You can still set up a payment plan for the disputed amount while they look into it.