Where to pay your City of Phoenix bill

The City of Phoenix offers several ways to pay your water, wastewater, and stormwater bill. The fastest and most convenient option is to pay online through the city's official bill payment portal at phoenix.gov/waterservices. You can also pay by phone, mail, or in person at a payment location.

Online payment is available 24 hours a day and posts to your account within one business day. You do not need to create an account in advance — you can pay as a guest using your account number, which appears on your bill. The city accepts debit cards, credit cards, and electronic bank transfers through this portal.

If you prefer not to pay online, you can call the Water Services Department at (602) 262-6251 to pay by phone with a debit or credit card. Phone lines are open Monday through Friday, 8 a.m. to 5 p.m. Phoenix time.

Key Takeaways

  • Pay online at phoenix.gov/waterservices using your account number; no account creation required.
  • Phone payment is available weekdays 8 a.m. to 5 p.m. at (602) 262-6251 with a debit or credit card.
  • Mail payments should be sent to the address printed on your bill and take 7 to 10 business days to post.
  • In-person payment locations include the Water Services office at 200 W. Washington Street and several city facilities listed on the bill.

Paying online through the city portal

To pay online, go to phoenix.gov/waterservices and look for the "Pay My Bill" or "Make a Payment" button on the homepage. You will need your account number, which is printed on the front of your bill in the upper right corner. The account number is typically 10 digits and may include letters.

Enter your account number and the amount you want to pay. The portal will show your current balance and due date. You can pay the full amount, a partial payment, or set up a one-time payment for a future date. Choose your payment method — debit card, credit card, or bank account — and complete the transaction. You will receive a confirmation number immediately.

The city does not charge a fee for online payments made directly through phoenix.gov. Some third-party payment processors may charge a convenience fee, but the official city portal does not. Payments typically post within one business day, though the city recommends allowing two business days before the due date to avoid late fees.

Mailing a check or money order

If you prefer to pay by mail, write your account number on the check or money order and mail it to the address shown on your bill. The mailing address is typically City of Phoenix Water Services, P.O. Box 2151, Phoenix, AZ 85001, but always verify the address on your current bill because it can change.

Mail payments take 7 to 10 business days to reach the city and post to your account. The city considers a payment late if it is not received by the due date printed on your bill, not the date you mail it. If you are close to your due date, mailing a check is risky — paying online or by phone is safer.

Include the payment stub from your bill with your check if possible. If you do not have the stub, write your account number clearly on the check. Do not send cash through the mail.

Paying in person at city locations

You can pay your bill in person at the Water Services office at 200 W. Washington Street, Phoenix, AZ 85003. This office is open Monday through Friday, 8 a.m. to 5 p.m. You can pay with cash, check, debit card, or credit card. Payments made in person post to your account the same day.

Several other City of Phoenix facilities also accept water bill payments. Check your bill or call (602) 262-6251 to confirm which locations are currently accepting payments and their hours. Some locations may have limited hours or accept only certain payment methods.

Setting up automatic payments

The City of Phoenix allows you to set up automatic payments so your bill is paid on the same date each month. You can arrange this through the online portal by selecting the automatic payment option and providing your bank account information. Automatic payments are deducted from your checking or savings account on the date you choose.

Automatic payments reduce the risk of paying late by accident. You can change or cancel automatic payments at any time through the portal or by calling (602) 262-6251. The city recommends setting the payment date a few days before your due date to account for processing time.

What to do if you cannot pay in full

If you cannot pay your full bill by the due date, contact the Water Services Department at (602) 262-6251 before your bill becomes overdue. The city may offer a payment plan that allows you to spread the cost over several months. Payment plans are not automatic — you must request one and meet the city's requirements.

Making a partial payment before the due date shows the city you are working to resolve the debt and may help you avoid a late fee or service disconnection. Pay whatever amount you can, then call to discuss a plan for the remaining balance. The city can explain what happens if the account falls further behind and what your options are.

Understanding your bill and account number

Your City of Phoenix water bill shows your account number, current charges, previous balance, due date, and the address where payment should be sent. The account number is the most important piece of information for making a payment — you need it to pay online, by phone, or to reference your account when calling customer service.

Your bill also lists the due date, which is typically 20 days from the bill date. Late fees apply if payment is not received by this date. If you have questions about your charges or need to verify your account number, call (602) 262-6251 or check your bill online through the city portal if you have created an account.

Frequently Asked Questions

Is there a fee to pay my bill online?

No. The City of Phoenix does not charge a fee when you pay through phoenix.gov/waterservices. If you use a third-party payment processor or pay by phone with a credit card, a convenience fee may apply, but the official city portal is free.

How long does it take for my online payment to show up?

Online payments typically post within one business day. The city recommends allowing two business days before your due date to ensure the payment is recorded in time to avoid a late fee.

Can I pay someone else's bill if I have their account number?

Yes. You can pay any account as long as you have the account number. The city does not require you to be the account holder to make a payment. This is useful if you are helping a family member or friend pay their bill.

What happens if I pay late?

Late fees are added to your account if payment is not received by the due date. If your account remains unpaid for 60 days, the city may disconnect your water service. Contact the Water Services Department immediately if you think your payment will be late.

Can I change my payment due date?

The due date is set by the city based on your billing cycle and cannot be changed. However, you can choose when to make your payment as long as it arrives by the due date. If you want payments to go out on a specific day each month, set up automatic payments for that date.