Where to pay your Glendale water and utility bills

The City of Glendale offers several ways to pay your water, wastewater, and trash bills. You can pay online through the city's official website, by phone, by mail, or in person at the Glendale Finance Department. The fastest and most convenient method for most people is online payment, which processes immediately and requires no trip to an office.

Before you can pay online, you will need your account number. This appears on your bill statement, usually near the top. If you have lost your bill, you can call the Glendale Finance Department at (623) 930-2500 to confirm your account number and current balance.

Key Takeaways

  • Online payment through the City of Glendale website is the fastest option and processes the same day you submit it.
  • Your account number appears on your printed bill and is required to pay online or by phone.
  • Mail payments should be sent to the Finance Department at least 10 business days before your due date to avoid late fees.
  • The city accepts payments by check, money order, credit card, and debit card, though credit card payments may include a processing fee.
  • If your bill is overdue, contact the Finance Department immediately—the city can disconnect service for non-payment after 30 days.

Paying online through the city website

Visit the City of Glendale's official website and look for the "Pay My Bill" or "Utility Billing" section. You will enter your account number and the amount you want to pay. The system accepts debit cards and credit cards. Be aware that the city may charge a convenience fee for credit card payments, typically 2.5 to 3 percent of the amount paid. Debit card payments usually have no fee or a smaller fee.

After you submit your payment online, you will receive a confirmation number immediately. Write this down or save the email confirmation. The payment posts to your account the same day, so your next bill will reflect the payment. If you set up an account on the city's website, you can also view your payment history and see when your next bill is due.

Paying by phone or automatic withdrawal

Call the Glendale Finance Department at (623) 930-2500 during business hours (Monday through Friday, 8 a.m. to 5 p.m.) to pay by phone. Have your account number and debit or credit card ready. Phone payments process the same day and you will receive a confirmation number.

If you want to avoid paying each month, you can set up automatic withdrawal directly from your bank account. This is called an ACH payment and typically has no fee. Contact the Finance Department to enroll, or look for an autopay option on the city's website. Automatic payments usually process on the due date or a few days before, depending on your bank.

Paying by mail or in person

To pay by mail, send a check or money order to the City of Glendale Finance Department, 5850 West Glendale Avenue, Glendale, AZ 85301. Write your account number on the check. Mail your payment at least 10 business days before the due date shown on your bill. The city will not consider a payment on time if it arrives after the due date, even if you mailed it early.

You can also pay in person at the Finance Department office at the same address during business hours. Bring your bill or account number and a check, money order, or debit card. The office does not accept cash. Paying in person is useful if you are paying late and want to avoid a disconnect notice, because the payment is recorded immediately.

Understanding your bill due date and late fees

Your bill shows a due date, usually 15 to 20 days after the bill is mailed. If payment is not received by that date, the city charges a late fee. The amount of the late fee varies but is typically a percentage of your bill or a flat amount—check your bill or call the Finance Department to confirm the exact fee for your account.

If your bill remains unpaid 30 days after the due date, the city may send a disconnect notice. This means your water service can be shut off. If you receive a disconnect notice, contact the Finance Department immediately. You may be able to set up a payment plan or arrange a later payment date to avoid disconnection. Once service is disconnected, there is also a reconnection fee to restore it.

What to do if you cannot pay your full bill

If you are struggling to pay your water bill, contact the Glendale Finance Department before your bill becomes overdue. The city may offer a payment plan that lets you pay in smaller amounts over several months. Payment plans typically require you to pay a portion of the bill by the due date and the rest in installments.

The City of Glendale also has a low-income assistance program for residents who meet income limits. This program can help reduce your water and wastewater charges. Call (623) 930-2500 to ask about income-based assistance or payment plans. Having your account number and recent bill ready will speed up the conversation.

Checking your account balance and payment history

You can view your balance and recent payments online if you create an account on the City of Glendale website. Log in with your account number and set a password. The online account shows your current balance, due date, and a list of all payments you have made in the past year.

If you do not want to use the online system, you can call the Finance Department at (623) 930-2500 to ask about your balance. Have your account number ready. The staff can tell you how much you owe, when it is due, and whether any late fees have been added.

Frequently Asked Questions

What happens if I pay my bill after the due date?

A late fee will be added to your account. If payment is not received within 30 days of the due date, the city will send a disconnect notice and may shut off your water service. Contact the Finance Department immediately if you are unable to pay on time.

Can I pay my Glendale water bill with a credit card online without a fee?

Credit card payments typically include a convenience fee of 2.5 to 3 percent. Debit card payments usually have no fee or a smaller fee. Paying by bank account withdrawal (ACH) or check has no fee.

How long does it take for a mailed check to be processed?

Mail your payment at least 10 business days before the due date. The city will not count a payment as on time if it arrives after the due date, regardless of when you mailed it. Online and phone payments process the same day.

Is there a way to lower my water bill if I am on a fixed income?

The City of Glendale offers a low-income assistance program that may reduce your water and wastewater charges if you meet income limits. Call the Finance Department at (623) 930-2500 to learn whether you may be may be able to access and what information you will need to provide.

What should I do if I think my bill is wrong?

Contact the Glendale Finance Department at (623) 930-2500 with your account number and the details of your concern. The staff can review your usage and billing history. Do not ignore the bill while disputing it—continue making payments to avoid late fees and disconnection.