Novant Health's bill payment options and where to find them
Novant Health operates hospitals and clinics across North Carolina, South Carolina, and Virginia. If you received a bill from any Novant facility, you can pay online through their patient portal, by phone, by mail, or in person at a billing office. The online portal is the fastest route — you can set up a one-time payment or recurring payments without calling anyone.
To pay online, you'll need to create or log into your Novant Health patient account at their main website. Once logged in, look for the "Pay My Bill" or "Billing" section. You can pay with a debit card, credit card, or bank account transfer. If you don't have an online account yet, you can create one using your date of birth, Social Security number, and a recent bill.
Novant also accepts payments by phone at their billing department number, which appears on your bill. Have your account number and payment method ready. Payments made online or by phone typically post within one to two business days.
Key Takeaways
- You can pay a Novant Health bill online through the patient portal, by phone, by mail, or at a local billing office without needing to call first.
- Online payments through the portal process faster than mail and let you set up automatic recurring payments if you have multiple bills.
- Payments by debit card, credit card, or bank transfer all work through the online portal; the portal will show you which payment methods are accepted.
- If you cannot pay the full balance, contact Novant's billing department to ask about payment plans — many hospitals offer them for balances over a certain amount.
Setting up your Novant Health online account
Creating an account takes about five minutes and requires information from your bill or your medical record. Go to the Novant Health website and select "Patient Portal" or "MyChart" (Novant uses the Epic MyChart system). Click "Create Account" and enter your date of birth, last name, and a recent bill number or medical record number.
Novant will send a verification code to your email or phone. Enter that code to confirm your identity. Then create a username and password. Once you're logged in, your bills will appear in the "Billing" or "Pay My Bill" section, organized by date and amount owed.
If you already have a MyChart account from a different health system that uses Epic, you cannot use the same login for Novant — you'll need to create a separate Novant account. This is a limitation of how Epic manages separate health systems.
Paying by mail or in person
Your bill includes a mailing address for payments. Write your account number on the check or money order and mail it to that address. Mail payments typically take five to ten business days to post, depending on mail delivery and the billing office's processing schedule.
If you prefer to pay in person, Novant has billing offices at most of its hospital locations. Call the main number on your bill to find the nearest office and its hours. Bring your bill and a payment method — cash, check, or card. In-person payments usually post the same day.
Do not send cash by mail. If you must pay by mail and have no other option, use a check, money order, or ask Novant's billing department whether they accept credit card payments by phone.
Setting up automatic or recurring payments
If you have multiple bills from Novant or a bill that will take several months to pay off, the online portal lets you schedule automatic payments. Log into your account, go to "Pay My Bill," and look for an option to "Schedule Payment" or "Set Up Automatic Payment." You'll choose the amount, the date each month, and how many payments you want to make.
Automatic payments draw from your bank account or card on the date you select. You can change or cancel a scheduled payment anytime before it processes. If you set up automatic payments and your financial situation changes, log back in and pause or adjust the amount rather than letting a payment fail.
Some patients set up automatic payments for the minimum amount due each month, then make larger one-time payments when they can. This approach keeps you from falling behind while giving you flexibility.
What to do if you cannot pay the full bill
If your bill is larger than you can pay right now, contact Novant's billing department before your account goes to collections. The number is on your bill. Explain your situation and ask whether they offer payment plans. Many hospitals will break a large bill into smaller monthly payments at no extra cost.
Some Novant locations also have financial counselors who can discuss whether you might be unaware of discounts or programs that could reduce what you owe. Ask to speak with someone in financial assistance or patient financial services. They cannot erase the bill, but they can sometimes point you toward resources you didn't know existed.
If you receive a bill you believe is wrong — a duplicate charge, a service you didn't receive, or a price that doesn't match what you were quoted — ask for an itemized bill and a billing review before you pay. Novant is required to explain charges in detail if you request it.
Understanding payment status and what happens if you miss a payment
Once you make a payment online or by phone, you'll see a confirmation number. Write it down or take a screenshot. The payment will show as "pending" for one to two business days, then move to "posted" or "paid." If you don't see the payment post within three business days, log back in or call the billing department to confirm it went through.
If you miss a payment deadline, Novant will typically send a past-due notice before referring your account to a collection agency. The exact timeline varies, but most hospitals wait 60 to 90 days. If you receive a past-due notice, call the billing department immediately — they may be able to pause collection action if you arrange a payment plan or make a partial payment.
A debt sent to collections will appear on your credit report and can affect your credit score. If this happens, you can still negotiate with the collection agency or ask Novant to take the account back if you agree to a payment plan.
Frequently Asked Questions
Can I pay my Novant bill with a credit card online?
Yes, the online portal accepts major credit cards. Some patients use a credit card to pay a medical bill, then pay off the card later — this can help if you need a few extra weeks. Be aware that credit card companies may charge a cash advance fee if they classify the payment that way, though most treat medical bills as regular purchases.
What if I don't have internet access to use the online portal?
Call the billing department number on your bill and pay by phone with a debit card, credit card, or bank account. You can also mail a check or visit a billing office in person. All three methods work without needing a computer or internet.
Will Novant remove a late payment from my credit report if I pay it now?
Novant itself does not remove late payments from your credit report — that's handled by credit bureaus. However, if you pay the bill in full before it goes to collections, it will not be reported to the bureaus at all. Once it reaches a collection agency, paying it will not erase the collection record, but it will show as "paid" rather than "unpaid."
Can I dispute a charge on my Novant bill?
Yes. Request an itemized bill and a billing review by calling the number on your bill. Explain which charge you believe is wrong. Novant must respond to your dispute within a set timeframe. Do not ignore the bill while disputing it — continue making payments on the amount you don't dispute to avoid late fees.
What if I receive a bill for a service I thought my insurance covered?
Contact Novant's billing department and ask them to review your insurance claim. Sometimes a claim is denied or partially denied, and the hospital bills you for the uncovered portion. Ask for an explanation of benefits from your insurance company and a detailed bill from Novant so you can see where the gap is. You may be able to appeal the insurance denial or negotiate the bill.