Where to pay your AdventHealth bill
AdventHealth operates a patient billing portal at adventhealth.com/pay-my-bill where you can view your statement and make a payment using a debit card, credit card, or bank account. You can also pay by phone by calling the billing number on your statement — this number varies by location because AdventHealth operates hospitals and clinics across multiple states including Florida, Colorado, Kansas, and others.
The online portal is the fastest route if you have your account number or date of birth handy. You'll need to set up a login the first time you use it, which takes a few minutes. If you prefer not to use the portal, the phone line staffed by AdventHealth's billing department can process payments directly and answer questions about your bill in real time.
Mail payments are also accepted — your statement will show the mailing address for your specific facility. Mail typically takes 7 to 10 business days to arrive and be processed, so this option is slower than online or phone payment if you're working against a due date.
Key Takeaways
- AdventHealth's online payment portal is at adventhealth.com/pay-my-bill and accepts debit cards, credit cards, and bank account transfers.
- The billing phone number on your statement is specific to your location, since AdventHealth operates multiple hospitals across different states.
- You will need your account number or date of birth to log into the online portal for the first time.
- Mailed payments take 7 to 10 business days to process, so online or phone payment is faster if you have a due date approaching.
Setting up your online account
Visit adventhealth.com/pay-my-bill and select the option to create a new account. You'll be asked for basic information including your date of birth, the last four digits of your Social Security number, and your account number — this number appears on your bill statement. AdventHealth will verify this information against their records before allowing you to create a password.
Once your account is set up, you can log in anytime to view your current balance, payment history, and due dates. The portal also shows itemized charges if you want to see what specific services or procedures are listed on your bill. Keeping your login information secure is important, since the portal contains your health information and financial details.
Payment methods and processing times
The online portal accepts Visa, Mastercard, American Express, and Discover cards, as well as debit cards. You can also pay directly from a checking or savings account using your routing and account numbers. Credit and debit card payments typically process immediately or within one business day, while bank account transfers may take one to three business days depending on your bank.
Phone payments follow the same timeline — the billing representative will process your card or bank information while you're on the call. If you pay by mail, include your account number on the check or money order so AdventHealth can match the payment to your bill correctly.
What to do if you can't pay in full
If your bill is larger than you can pay at once, contact the billing department using the phone number on your statement. AdventHealth offers payment plans for balances over a certain amount — the threshold varies by location and by the total owed. A representative can discuss how many months you can spread the payments across and whether interest or fees apply to the plan.
Setting up a payment plan before your bill becomes overdue helps you avoid late fees and collection activity. If you've already missed a payment, the billing department can still work with you on a plan, though your account may already show a late status. The sooner you contact them, the more options you'll have.
Understanding your bill and statement
Your AdventHealth statement shows the date of service, the provider or facility name, the charges for each service, and any insurance payments already made. If you have insurance, AdventHealth will bill your insurer first, and you'll owe only your copay, coinsurance, or deductible — the amount that insurance doesn't cover. This patient responsibility amount is what appears as due on your bill.
If you don't recognize a charge or believe an error was made, the billing department can explain what each line item represents. Keep your insurance explanation of benefits (EOB) from your insurer handy when you call, since it shows what your insurance paid and what they determined you owe. Disputes over charges should be reported to both AdventHealth and your insurance company.
If you have trouble accessing the portal
If you forget your password, the portal has a "Forgot Password" link that will send a reset email to the address you registered. Check your spam folder if you don't see it in your inbox within a few minutes. If you can't remember your account number, the billing phone line can look it up using your name and date of birth.
Technical problems with the website itself are less common, but if the portal is down or won't load, you can always call the billing number on your statement or mail a payment. AdventHealth's IT team monitors the portal for outages, but calling is the fastest way to confirm whether the problem is on their end or yours.
Frequently Asked Questions
Can I set up automatic monthly payments through the portal?
Yes. Once you've logged in, you can set up recurring payments on a schedule you choose — weekly, bi-weekly, monthly, or on a specific date each month. You'll need to authorize the payment method once, and AdventHealth will process it automatically on the dates you select. You can change or cancel automatic payments anytime through your account settings.
What happens if I pay late?
Late fees and interest charges vary by state and by AdventHealth's billing policies for your location. Your statement will show the due date and any late fee amount. If you miss a payment, contact the billing department as soon as possible — they may be able to waive a first late fee or work out a plan to get your account current. Accounts that remain unpaid for several months may be referred to a collection agency.
Do I need to create a separate account for each family member?
Yes. Each patient has their own account number and statement, so each person needs their own login. If you're managing bills for a family member, ask them to set up their account, or contact the billing department to discuss authorized user access — some locations allow this, though policies vary.
Can I see an itemized bill before I pay?
Yes. The online portal shows itemized charges once you log in. If you want to review the bill before creating an account, call the billing number on your statement and ask for an itemized statement to be mailed or emailed to you. This can help you understand what you're being charged for before you pay.
What if my insurance hasn't processed my claim yet?
AdventHealth will typically wait for insurance to process before sending you a bill, but the timeline varies. If you receive a bill before your insurance has responded, call the billing department with your claim number. They can contact your insurer to check the status and may hold your bill until the insurance information is made, depending on how long ago the service was provided.