What Novant Health bill pay is and how to use it
Novant Health operates a patient portal called MyChart where you can view your hospital and medical bills and pay them online. You log in with your Novant patient account, find your bill under the billing section, and pay by debit card, credit card, or bank account transfer. Payments made online typically process within one to two business days.
If you do not have a MyChart account, you can create one on Novant's website using your date of birth, Social Security number, and a recent bill or statement. You will need to verify your identity through a security code sent to your phone or email. Once you are logged in, you can set up a payment plan, view payment history, and download statements.
Novant also accepts payments by phone, mail, and automatic bank draft. Each method has different processing times and fees, which vary depending on how you pay and which Novant facility sent your bill.
Key Takeaways
- MyChart is Novant's online patient portal where you can pay bills with a debit card, credit card, or bank transfer without leaving your home.
- Phone payments and automatic bank drafts are free, but credit card payments through the portal may carry a processing fee of 2 to 3 percent.
- Mailed checks should be sent to the address on your bill and take 7 to 10 business days to post to your account.
- If you cannot pay in full, you can request a payment plan directly through MyChart or by calling the billing department number on your statement.
Setting up a MyChart account to pay online
Go to Novant's website and select "MyChart" or "Patient Portal." Click "Sign Up" and enter your date of birth, Social Security number, and the account number from a recent bill. Novant will send a verification code to your phone or email — enter that code to complete registration.
Once your account is active, log in and select "Billing" or "My Bills." You will see a list of unpaid balances organized by date and facility. Click on any bill to view the itemized charges, the amount due, and the due date. From there, you can choose your payment method and complete the transaction in the same session.
If you forget your MyChart password, use the "Forgot Password" link on the login page. Novant will send a reset link to the email address on file. If you no longer have access to that email, call Novant's patient support line — the number is on your bill — and ask them to help you regain access.
Payment methods and processing times
Online payments through MyChart using a debit card or bank account typically process within one to two business days at no extra charge. Credit card payments through the portal usually incur a processing fee of 2 to 3 percent of the amount paid, though this varies by location.
Phone payments are free and can be made by calling the billing number on your statement. A representative will take your payment information over the phone and confirm the amount and due date. Phone payments also process within one to two business days.
Mailed checks should be sent to the address printed on your bill. Write your account number on the check and allow 7 to 10 business days for the payment to reach Novant and post to your account. During that time, you may receive reminder notices — these will stop once your payment is received and processed.
Automatic bank draft (also called autopay) is set up through MyChart or by calling billing. You authorize Novant to withdraw the amount due on a date you choose each month. This method is free and removes the risk of forgetting a payment, but you must have a valid bank account and enough funds available on the withdrawal date.
Setting up a payment plan if you cannot pay in full
If your bill is large or you are facing financial hardship, Novant allows you to split the balance into smaller monthly payments. Log into MyChart, select your bill, and look for a "Payment Plan" or "Financial Assistance" option. You can request a plan directly through the portal, or call the billing department number on your statement to discuss options with a representative.
Payment plans typically allow you to spread the balance over 3 to 12 months, depending on the total amount owed and Novant's policies at your location. There is usually no interest charged on a payment plan, but you must make each payment on time to keep the plan active. If you miss a payment, Novant may cancel the plan and demand the full remaining balance.
Some Novant facilities also offer financial hardship programs that may reduce or forgive part of your bill if your household income falls below a certain threshold. Ask the billing department whether you may be may be able to access and what documents you will need to provide — typically recent pay stubs, tax returns, or proof of unemployment.
What to do if you receive a bill you do not recognize
Log into MyChart and review the itemized charges on the bill. Each line should show the date of service, the type of care (such as "Emergency Room" or "Lab Work"), and the charge amount. If a charge does not match a visit you remember, or if you were told the service would be covered by insurance, contact Novant's billing department using the number on your statement.
Have your bill and insurance card ready when you call. Explain which charge you are questioning and ask the representative to review it. They can check whether your insurance was billed correctly, whether the charge was applied to the wrong account, or whether the service was coded incorrectly. If an error is found, Novant will correct it and send you an updated bill.
If you believe you were overcharged or billed for a service you did not receive, you have the right to dispute the charge. Ask the billing representative how to file a formal dispute and what documentation they need. Keep copies of all correspondence and payment records in case the dispute takes several months to resolve.
Handling past-due bills and collection notices
If you miss a payment deadline, Novant will send reminder notices to the address on file. These notices typically give you 10 to 30 days to pay before the account is referred to a collection agency. If you receive a collection notice, contact Novant's billing department immediately — sometimes they can stop the referral if you make a payment or agree to a payment plan before the deadline.
Once an account is sent to collections, the collection agency — not Novant — will contact you about the debt. You have the right to request written proof of the debt and to dispute any errors. If you cannot pay the full amount, ask the collection agency whether they will accept a settlement (a reduced lump sum) or a payment plan.
A collection account will appear on your credit report and may lower your credit score. It can remain on your report for up to seven years, even after you pay it. If you are struggling to pay, contact Novant's financial assistance program or a nonprofit credit counselor before the account reaches collections — these options may prevent the damage to your credit.
Frequently Asked Questions
Can I pay my Novant bill without creating a MyChart account?
Yes. You can pay by phone using the billing number on your statement, by mailing a check to the address on your bill, or by setting up automatic bank draft. You do not need an online account to pay, though MyChart makes it easier to track multiple bills and set up payment plans.
Is there a fee for paying with a credit card through MyChart?
Most debit card and bank transfer payments are free, but credit card payments typically incur a 2 to 3 percent processing fee. Phone and mail payments are always free. Check your bill or call billing to confirm the fee structure at your specific Novant location.
What happens if I pay late?
Novant will send reminder notices and may charge a late fee if your account has a past-due balance. If you continue to miss payments, the account may be referred to a collection agency, which will damage your credit score. Contact billing as soon as you know you will be late to discuss a payment plan.
How do I know if my insurance paid its part of the bill?
Log into MyChart and view the itemized bill. It should show what your insurance was billed, what they paid, and what you owe. If the insurance payment is missing or incorrect, call Novant's billing department with your insurance card and claim number so they can follow up with your insurance company.
Can I get a copy of my bill emailed to me instead of mailed?
Yes. Log into MyChart and look for account settings or billing preferences. You can usually choose to receive bills by email, mail, or both. If you do not see this option in the portal, call billing and ask them to switch you to electronic statements.