What MyPennMedicine Bill Pay does

MyPennMedicine Bill Pay is the online portal where you can view and pay bills from the University of Pennsylvania Health System. You log in with your MyPennMedicine account, see what you owe, and choose to pay by bank account transfer, debit card, or credit card. Payments show up in your account within one to two business days.

The portal also lets you set up automatic payments so a bill gets paid on a date you choose each month, and you can download statements to keep for your records. If you do not have a MyPennMedicine account yet, you will need to create one before you can access the bill pay system.

Key Takeaways

  • You must create a MyPennMedicine account online before you can view or pay any bills through the portal.
  • Penn Medicine accepts bank account transfers, debit cards, and credit cards, but credit card payments may carry a processing fee.
  • You can pay by mail by sending a check to the address on your paper bill, though mail payments take longer to post than online payments.
  • Setting up automatic payments through MyPennMedicine means you do not have to remember to pay each month, but you can cancel or change the amount anytime.
  • If you cannot pay the full bill, contact Penn Medicine's financial counselor to discuss payment plans or other options before the account goes to collections.

How to create your MyPennMedicine account

Go to mypennmedicine.org and select "Create Account" or "Register." You will need your date of birth, email address, and a patient ID or medical record number from Penn Medicine. Your patient ID appears on any bill or statement you have received from the health system.

After you enter your information, Penn Medicine will send a verification link to your email. Click the link and set a password. Once your account is active, you can log in anytime to view bills and make payments. If you have trouble finding your patient ID, call Penn Medicine's billing department at the number on your bill.

Paying through MyPennMedicine Bill Pay

Log into your MyPennMedicine account and select "Billing" or "Pay My Bill." You will see a list of any unpaid balances. Click on the bill you want to pay and choose your payment method: bank account (ACH transfer), debit card, or credit card.

Bank account transfers usually have no fee and are the cheapest option. Debit card payments also typically have no fee. Credit card payments often carry a processing fee of 2 to 3 percent of the amount you pay, so the system will show you the fee before you confirm. Enter the amount you want to pay, review the details, and submit. You will get a confirmation number on screen and by email.

Payments made before 11:59 p.m. Eastern Time on a business day usually post within one to two business days. Payments made on weekends or holidays post on the next business day.

Setting up automatic payments

In your MyPennMedicine account, look for an option to "Set Up Automatic Payments" or "Recurring Payments." You will choose the payment method (bank account or debit card work best to avoid fees), the amount, and the day of the month you want the payment to go through.

Automatic payments are useful if you have a payment plan with Penn Medicine or if you want to make sure a bill does not fall behind. You can change or cancel the automatic payment anytime by logging back into your account and updating your preferences. If you cancel, make sure you still pay any remaining balance manually.

Paying by mail

If you prefer not to pay online, you can mail a check to the address printed on your bill. Write your account number or patient ID on the check so Penn Medicine knows which bill to credit. Mail payments take seven to ten business days to arrive and process, so send your payment early if your due date is coming up.

Keep a copy of your check or take a photo of the front and back before you mail it. If you need to confirm that Penn Medicine received your payment, log into MyPennMedicine a few days after you mail the check, or call the billing department.

What to do if you cannot pay the full amount

If your bill is larger than you can pay right now, contact Penn Medicine's financial counselor before the account goes unpaid. The health system offers payment plans that let you spread the cost over several months, usually without interest. You can ask about a payment plan by calling the number on your bill or by logging into MyPennMedicine and looking for a "Financial Counseling" or "Payment Plan" option.

Penn Medicine also has financial hardship programs for patients who meet income requirements. A financial counselor can tell you whether you may be able to reduce or forgive part of the bill. The sooner you reach out, the more options you usually have.

Troubleshooting common problems

If you forget your MyPennMedicine password, click "Forgot Password" on the login page and follow the email link to reset it. If you do not receive the reset email, check your spam folder or try again with a different email address if you have one on file.

If you see a bill in MyPennMedicine that you think is wrong, do not ignore it. Contact Penn Medicine's billing department with your patient ID and the date of service in question. They can review the charges and explain what you owe. If you dispute a charge, ask for a written explanation so you have a record.

If your payment was rejected, the system will tell you why — usually an expired card, insufficient funds, or a typo in your account number. Fix the problem and try again. If you keep getting an error, call the billing department for help.

Frequently Asked Questions

Can I pay someone else's Penn Medicine bill through MyPennMedicine?

No. MyPennMedicine accounts are tied to individual patients, and you can only pay bills for the account you are logged into. If you want to pay someone else's bill, contact Penn Medicine's billing department and ask about their policy for third-party payments. Some health systems allow it with written permission from the patient.

What happens if I miss a payment deadline?

Penn Medicine will send you a past-due notice. If you do not pay within 30 to 60 days, the account may be sent to a collection agency, which will hurt your credit score. Contact the billing department as soon as you realize you will be late and ask about a payment plan or extension.

Is MyPennMedicine Bill Pay secure?

Penn Medicine uses encryption and security measures to protect your payment information. Your bank account and card details are not stored in plain text. However, always make sure you are on the real mypennmedicine.org website and never share your password with anyone.

Can I get a receipt for my payment?

Yes. MyPennMedicine sends a confirmation email right after you pay, and you can download a receipt from your account anytime. Keep these records for your tax or insurance records. If you pay by mail, keep a copy of your cancelled check.

What if I overpay my bill?

If you pay more than you owe, Penn Medicine will either refund the difference or credit it to future bills. You can request a refund by calling the billing department, or you can leave the credit on your account if you expect another bill soon.