Graves Gilbert Clinic bill payment basics
Graves Gilbert Clinic operates multiple locations across Kentucky and Tennessee and accepts payments through their patient portal, by phone, by mail, and in person at clinic locations. The clinic does not charge a fee for online payments made through their portal, but third-party payment processors may charge fees if you use their services instead. You will need your account number or date of service to make a payment, and the clinic processes most online payments within one business day.
The clinic's billing department handles all payment inquiries and can tell you your current balance, payment history, and which payment method works fastest for your situation. If you have received a bill from a collection agency rather than directly from Graves Gilbert Clinic, contact the clinic's billing office first to confirm the debt before paying a third party.
Key Takeaways
- Graves Gilbert Clinic's patient portal allows you to pay online without fees, and you can set up a one-time payment or recurring automatic payments.
- Phone payments to the clinic's billing department are processed the same business day, and you will receive a confirmation number.
- Mailed checks should be sent to the address printed on your bill, and the clinic recommends allowing 7 to 10 business days for processing.
- If your bill has been sent to a collection agency, contact Graves Gilbert Clinic's billing office to verify the debt before making any payment.
Paying through the patient portal online
The Graves Gilbert Clinic patient portal is the fastest and most direct way to pay your bill. You log in with your username and password, navigate to the billing section, and select the bill you want to pay. The portal shows your balance, the date the bill was issued, and the date payment is due. You can pay the full amount or a partial payment, and the system accepts debit cards, credit cards, and bank account transfers.
Online payments made through the portal are processed within one business day, and you will receive an email confirmation with your payment confirmation number. Keep this confirmation number in case you need to dispute the payment or verify it was received. If you do not have a patient portal account, you can create one on the Graves Gilbert Clinic website using your date of birth, Social Security number, and the account number from your bill.
Paying by phone with the billing department
You can call Graves Gilbert Clinic's billing department directly to make a payment over the phone. Have your account number, bill amount, and payment method (debit card, credit card, or bank account information) ready before you call. The billing department staff will process your payment immediately and provide you with a confirmation number before the call ends.
Phone payments are processed the same business day, so your account will reflect the payment by the next morning. If you call after hours, you may be able to leave a message with your payment information, but the clinic recommends calling during business hours to receive immediate confirmation. Ask the billing department for their direct phone number and hours of operation, as these may vary by location.
Paying by mail with a check or money order
If you prefer to pay by mail, write a check or money order payable to Graves Gilbert Clinic and include your account number on the memo line. The mailing address is printed on your bill; use that address rather than a clinic location address to ensure your payment reaches the billing department. Include a copy of your bill or a note with your account number, date of service, and the amount you are paying.
Mailed payments take 7 to 10 business days to process after the clinic receives them, so plan ahead if your payment is due soon. Do not mail cash. If you need to know whether your payment has been received, call the billing department after 10 business days and provide your confirmation details (the date you mailed the check and the amount).
Setting up automatic recurring payments
If you have an ongoing balance or multiple bills from Graves Gilbert Clinic, you can set up automatic payments through the patient portal. The portal allows you to choose a payment amount and a payment date each month, and the clinic will deduct the payment from your bank account or card on that date. You can change or cancel automatic payments at any time through the portal.
Automatic payments reduce the risk of missing a due date and incurring late fees. However, make sure your account has sufficient funds on the payment date, because a failed automatic payment may result in an overdraft fee from your bank in addition to a late fee from the clinic. You can pause automatic payments temporarily if you need to by logging into the portal and adjusting your payment schedule.
What to do if you cannot pay the full amount
If you cannot pay your bill in full, contact Graves Gilbert Clinic's billing department to discuss a payment plan. The clinic may allow you to split your balance into smaller monthly payments without interest, depending on the total amount owed and your circumstances. Payment plans must be arranged before your account goes to a collection agency, so call as soon as you know you will have trouble paying.
Some Graves Gilbert Clinic locations also participate in financial hardship programs or offer discounts for uninsured patients. Ask the billing department whether you may be may be able to access for a discount or reduced rate based on your income. If you have insurance, verify that the clinic has submitted your claim correctly and that you are not being billed for amounts your insurance should cover.
Understanding late fees and collection accounts
Graves Gilbert Clinic typically charges a late fee if your payment is not received by the due date printed on your bill. The amount of the late fee varies but is usually a percentage of the balance owed. If your account remains unpaid for 60 to 90 days, the clinic may send your account to a collection agency, which will then contact you directly about the debt.
Once an account is in collection, you will owe the collection agency's fees in addition to the original bill. If you receive a collection notice, contact Graves Gilbert Clinic's billing office immediately to verify the debt and ask whether the clinic can retrieve your account from the collection agency if you pay promptly. Some clinics will work with you to bring an account current before it is formally assigned to a collector.
Frequently Asked Questions
Does Graves Gilbert Clinic charge a fee for online payments?
No, payments made through the clinic's patient portal do not carry a fee. However, if you use a third-party payment processor or a bill payment service outside the clinic's system, that service may charge you a fee. Always pay directly through the clinic's portal or by calling the billing department to avoid extra charges.
How do I find my account number if I do not have my bill?
Call Graves Gilbert Clinic's billing department with your date of birth and the date of your visit. They will look up your account and provide your account number. You can also log into the patient portal if you have created an account; your account number appears in the billing section.
What happens if I pay online but my payment does not show up in my account?
Online payments typically appear within one business day. If more than one business day has passed and you have a confirmation number, call the billing department with that number. They can verify the payment was received and update your account if there was a processing delay.
Can I pay a Graves Gilbert Clinic bill if it has already gone to a collection agency?
Contact Graves Gilbert Clinic's billing office first to confirm the debt is legitimate and ask if they can retrieve the account from the collector. If the clinic cannot retrieve it, you may need to pay the collection agency directly, but verify the debt with the clinic before sending money to a third party.
Does Graves Gilbert Clinic offer a discount for paying in full upfront?
Some locations may offer discounts for uninsured patients or those with financial hardship, but this varies by facility. Call the billing department and ask whether a discount or reduced rate is available based on your situation. Do not assume a discount exists; always ask before paying.