Where to pay your Banner Health bill
Banner Health operates hospitals and clinics across Arizona, Colorado, Nebraska, and Wyoming. To pay a bill from Banner Health, you go to bannerhealth.com/pay-bill, call the number on your bill, or mail a check to the address printed on your statement. The online portal is the fastest route — you can pay immediately without waiting for mail delivery or phone hold times.
Banner Health's online payment system accepts credit cards, debit cards, and bank account transfers. You will need your account number, which appears on your bill. If you do not have your bill in front of you, you can look up your account by entering your date of birth and the phone number associated with your account.
The payment portal also lets you set up a one-time payment or a recurring payment plan if you owe money across multiple visits or departments. This is useful if you have both an emergency room bill and a follow-up surgery bill, since they often arrive as separate statements.
Key Takeaways
- Banner Health's online payment portal at bannerhealth.com/pay-bill accepts credit cards, debit cards, and bank transfers, and processes payments the same day you submit them.
- You can pay by phone by calling the number on your bill, which routes you to a representative who can take payment over the phone.
- Mailed checks take 7 to 10 business days to reach Banner Health and post to your account, so online or phone payment is faster if you are close to a due date.
- The online portal lets you set up a recurring payment plan if you owe multiple bills or want to spread a large balance across several months.
- If you cannot pay the full amount, contact Banner Health's financial counseling department before the due date to discuss payment plans or financial hardship programs.
What information you need to pay online
Before you go to bannerhealth.com/pay-bill, gather your bill or your account number. The account number is a string of digits printed near the top of your statement, usually labeled "Account Number" or "Patient Account Number." If you have multiple bills from different Banner Health locations, each one has its own account number.
You will also need a payment method: a credit card, debit card, or bank account information. Banner Health charges a processing fee if you pay with a credit card (the fee varies by card type and is shown before you confirm payment). Debit cards and bank transfers typically have no fee or a smaller fee — the portal shows the exact amount before you submit.
If you are paying from a bank account, have your routing number and account number ready. These appear on the bottom left of your checks. The payment will be processed as an electronic transfer and usually posts to your account within one business day.
How to pay by phone
The phone number for Banner Health bill payments is printed on your statement. Call that number and a representative will ask for your account number and the amount you want to pay. They will then ask for your payment method — credit card, debit card, or bank account information.
Phone payments are processed immediately, and you will receive a confirmation number at the end of the call. Write down this number in case you need to reference the payment later. The representative can also answer questions about your bill, explain charges you do not recognize, or discuss a payment plan if you cannot pay in full.
Wait times vary depending on call volume. Calling early in the morning or mid-week usually means shorter hold times than calling on a Monday or Friday afternoon.
Mailing a check or money order
If you prefer to mail payment, write your account number on the check or money order and mail it to the address shown on your bill. Include the payment stub that came with your statement — it has your account number pre-printed and helps Banner Health post the payment to the correct account faster.
Mailed payments take 7 to 10 business days to arrive and post. If your bill is due in fewer than 10 days, mailing is risky because the payment may not arrive in time, and you could be charged a late fee even though you sent the check before the due date. Online or phone payment is safer if you are close to the deadline.
If you are mailing from outside the United States, allow extra time for international mail. Contact Banner Health's billing department for the correct mailing address for international payments, as some locations have a separate processing center.
Setting up a payment plan
If you cannot pay the full bill at once, you can set up a payment plan through the online portal or by calling the number on your bill. Banner Health typically allows you to spread payments across 3, 6, or 12 months, depending on the total amount owed and your situation.
Payment plans usually have no interest charge if you make payments on time. However, if you miss a payment, Banner Health may charge a late fee and could refer the account to a collection agency. The terms are shown before you confirm the plan, so read them carefully.
If you are struggling to pay because of a job loss, medical emergency, or other hardship, ask about Banner Health's financial hardship programs. These programs may reduce or forgive part of your bill if your income falls below a certain level. You will need to provide proof of income and explain your situation, but the process is separate from a standard payment plan.
What happens if you miss a payment
If your payment is late, Banner Health will send you a notice. The first notice usually arrives 15 to 30 days after the due date and explains the amount owed and the new due date. At this stage, you can still pay without penalty if you act quickly.
If you do not pay after the first notice, Banner Health may charge a late fee (the amount varies by state and contract terms). After 60 to 90 days of non-payment, the account may be referred to a collection agency. Once that happens, the debt appears on your credit report and collection calls may begin.
If you receive a late notice, contact Banner Health immediately. Explain your situation and ask about a payment plan or hardship program. Many hospitals will work with you to avoid sending the account to collections, especially if you have been a patient for a long time or have other bills you are paying on time.
Disputing a charge on your Banner Health bill
If you see a charge you do not recognize or believe is incorrect, do not ignore it or refuse to pay. Instead, contact Banner Health's billing department and ask for an explanation. Have your bill in front of you and be ready to describe the service or date you are questioning.
Banner Health will review the charge and either explain why it is correct or correct it if there was an error. This process usually takes 5 to 10 business days. While the dispute is being reviewed, you can still make a payment for the charges you do recognize, which keeps your account in good standing.
If Banner Health's explanation does not satisfy you and you believe the charge is truly wrong, you can file a complaint with your state's health department or the Centers for Medicare and Medicaid Services (CMS). These agencies investigate billing disputes and can pressure hospitals to correct errors.
Frequently Asked Questions
Does Banner Health charge a fee to pay online?
Banner Health charges a processing fee if you pay with a credit card, but the fee varies by card type and is shown on the payment screen before you confirm. Debit cards and bank transfers usually have no fee or a smaller fee. The exact amount is displayed before you submit payment.
Can I pay someone else's Banner Health bill?
Yes, you can pay another person's bill if you have their account number. You do not need their permission to make a payment, though some hospitals ask for the patient's date of birth to confirm the account. Call the number on the bill if you have questions about paying for someone else.
What if I do not have a bill?
You can look up your account on bannerhealth.com/pay-bill by entering your date of birth and the phone number associated with your account. If you cannot find your account online, call the number on any previous Banner Health statement or contact the hospital directly.
How long does it take for an online payment to post?
Online payments usually post within one business day. Credit card and debit card payments are processed immediately, but it may take until the next business day for the payment to show on your account. Bank transfers may take one to two business days depending on your bank.
Can I get a refund if I overpay?
Yes. If you pay more than you owe, Banner Health will issue a refund or apply the overpayment to future bills. Contact the billing department to request a refund check, or ask them to hold the credit for upcoming appointments or procedures.