What Fidelis Bill Pay does and how to use it
Fidelis Bill Pay is the online payment system Fidelis Care uses to let members pay their health insurance premiums through their website or mobile app. You can set up a one-time payment or recurring automatic payments, and you can pay from a bank account or debit card. The system is free to use — Fidelis does not charge a fee for paying online.
To pay through Fidelis Bill Pay, you log into your Fidelis Care member account, navigate to the billing or payments section, enter your payment method and amount, and confirm. The payment typically posts within one to three business days. If you set up automatic payments, Fidelis will charge your account on the due date each month unless you cancel the arrangement.
Fidelis Care serves members in New York, New Jersey, and Delaware. The specific payment options and due dates depend on your plan type and when your coverage began, so your bill will show your exact due date and the amount owed.
Key Takeaways
- Fidelis Bill Pay is a free online payment system where you can pay your premium once or set up automatic monthly payments from a bank account or debit card.
- Payments typically post within one to three business days, so plan ahead if your due date is soon.
- You can view your bill, payment history, and account balance in your Fidelis member portal at the same time you make a payment.
- If you miss a payment, Fidelis will send you a notice, and your coverage may be suspended if the premium remains unpaid past the grace period.
- You can also pay by phone, mail, or in person at a Fidelis office if you prefer not to pay online.
Setting up automatic payments through your member account
To set up automatic payments, log into your Fidelis Care member portal using your username and password. If you do not have an account yet, you can create one on the Fidelis Care website using your member ID, which appears on your insurance card.
Once logged in, look for a "Billing," "Payments," or "Account" section — the exact label varies by plan. Select the option to set up automatic or recurring payments. You will be asked to enter your bank account number and routing number, or your debit card details. Fidelis will charge your account on your due date each month going forward.
Keep a record of the confirmation number or email Fidelis sends you after you set up automatic payments. If you need to change the payment method, amount, or due date later, you can update these details in the same section of your member portal.
What happens if you miss a payment
If your premium payment is not received by the due date, Fidelis will send you a written notice. Most Fidelis plans include a grace period — usually 30 days — during which you can pay the overdue amount without losing coverage. The exact grace period depends on your plan type, so check your policy documents or call Fidelis to confirm.
If you do not pay within the grace period, Fidelis may suspend or terminate your coverage. Once coverage ends, you will not be covered for medical services, and restarting coverage usually requires a new enrollment period or a special circumstance. Unpaid premiums can also be reported to credit agencies, which affects your credit score.
If you are having trouble paying your premium, contact Fidelis directly before the due date. Some members may be able to adjust their payment plan, explore financial hardship programs, or confirm whether they may have access to for additional subsidies that lower their monthly cost.
Paying by phone, mail, or in person
If you do not want to pay online, you have other options. You can call Fidelis Care's customer service line to pay by phone using a bank account or debit card. The phone number appears on your bill and on your insurance card.
To pay by mail, send a check or money order to the address shown on your bill. Write your member ID on the check. Mail payments take longer to post than online payments — typically five to ten business days — so send your payment early if your due date is approaching.
Some Fidelis Care offices accept in-person payments. You can find office locations and hours on the Fidelis Care website or by calling customer service. Bring your member ID and payment method with you.
Understanding your bill and due dates
Your Fidelis Care bill shows your monthly premium amount, the due date, any credits or adjustments, and the total amount owed. The due date is set based on your plan and enrollment date. Most bills are due on the first of the month, but some plans have different due dates.
If your income changes or you experience a life event — such as losing other coverage, getting married, or having a child — you may be able to update your information and receive a different subsidy amount, which changes your monthly premium. Report these changes to Fidelis as soon as they happen so your bill reflects the correct amount.
You can view your current bill and payment history anytime in your member portal. If you do not receive a bill in the mail, you can print one from your online account or request one by phone.
Troubleshooting payment problems
If your online payment is declined, the most common reasons are an incorrect bank account number or routing number, insufficient funds, or a mismatch between the name on your account and the name on your Fidelis membership. Check these details and try again, or use a different payment method.
If you submitted a payment but it has not posted after three business days, log into your member portal to check the payment status. You can also call Fidelis customer service with your confirmation number, and they can tell you whether the payment was received and when it will post.
If you believe you already paid but received a past-due notice, contact Fidelis immediately with proof of payment — such as a bank statement, cancelled check, or payment confirmation number. Fidelis can research the payment and correct your account if there was an error.
Frequently Asked Questions
Can I change my payment method after I set up automatic payments?
Yes. Log into your member portal, go to the payments or billing section, and select the option to update your payment method. You can change from a bank account to a debit card, or vice versa, and update your account or card details at any time.
What if I want to pay more than one month at a time?
You can make a one-time payment for multiple months through Fidelis Bill Pay. Enter the total amount you want to pay, and Fidelis will apply it to your account. Contact Fidelis if you want to set up automatic payments for a different amount or schedule than your regular monthly premium.
Is there a fee for paying online through Fidelis Bill Pay?
No. Fidelis does not charge a fee for online payments through their website or app. Paying by phone, mail, or in person is also free. Some third-party payment processors may charge a fee if you use their service, but Fidelis's own system is free.
What if I do not have internet access or a bank account?
You can pay by phone using a debit card, or pay by mail with a check or money order. Some Fidelis offices accept cash payments in person. Call Fidelis customer service to discuss payment options that work for your situation.
Can I get a receipt for my payment?
Yes. If you pay online, Fidelis sends a confirmation email with your payment details. You can also print a receipt from your member portal or request one by phone. Keep receipts for your records, especially if you pay by mail or phone.