Where to send your CareCentrix payment
CareCentrix is a home health care company that sends nurses and therapists to your home. If you receive services from them, you will get a bill either from CareCentrix directly or from the health plan that hired them to provide your care. The payment method depends on who is billing you.
If CareCentrix is billing you directly, you can pay online through their patient portal, by phone, or by mailing a check. To access the online portal, log in at their website using your account credentials. If you do not have login information, call their billing department to request access or to pay over the phone. The phone number appears on your bill statement.
If your health insurance plan is billing you for CareCentrix services (which is common when the services are covered under your plan), send payment to the address listed on your insurance bill, not to CareCentrix. Your insurance company will handle the payment to CareCentrix on your behalf.
Key Takeaways
- CareCentrix bills you directly only if you are paying out of pocket; most patients receive bills from their health insurance plan instead.
- To pay CareCentrix directly, use their online patient portal, call their billing department, or mail a check to the address on your statement.
- If your insurance is billing you, pay your insurance company at the address on your insurance bill, not CareCentrix.
- Keep a copy of your payment confirmation or cancelled check as proof you paid, in case there is a dispute later.
Paying through the CareCentrix patient portal
The online portal is the fastest way to pay if CareCentrix is billing you directly. Log in with your username and password, then look for a "Pay Bill" or "Make a Payment" button, usually in the account or billing section. You can pay with a debit card, credit card, or bank account transfer. The system will show you the amount due and the due date.
Online payments typically post within one to two business days. You will receive a confirmation number immediately after you submit payment. Save this number in case you need to prove you paid on time. If you forget your login password, use the "Forgot Password" link on the login page to reset it.
Paying by phone or mail
If you prefer not to use the online portal, call the billing number on your CareCentrix statement. A representative can take your payment over the phone using a debit card, credit card, or bank account information. Phone payments are processed the same day you call, though they may take one to two business days to show in your account.
To pay by mail, write a check or money order payable to CareCentrix and include your account number or patient ID on the check. Mail it to the address printed on your bill. Do not send cash. Allow seven to ten business days for a mailed payment to arrive and post to your account. If your payment is due soon, mail is the slowest option.
What happens if you miss a payment
If your bill is not paid by the due date, CareCentrix may charge a late fee. The amount varies depending on your agreement with them. After 30 days past due, they may report the debt to a credit reporting agency, which can lower your credit score. They may also suspend your services until the balance is paid.
If you cannot pay the full amount by the due date, contact CareCentrix billing before the deadline to ask about a payment plan. Some companies will work out a schedule to spread the cost over several months rather than suspend care. The sooner you call, the more options you may have.
Understanding your CareCentrix bill
Your bill shows the dates you received services, the type of services (nursing visit, physical therapy, occupational therapy, and so on), and the charge for each service. It also lists any payments you have already made and the remaining balance. If you do not recognize a charge or think you were billed for a service you did not receive, contact CareCentrix billing to ask for an explanation before you pay.
If your insurance is supposed to cover the services, your bill should show what your insurance paid and what you owe as your share (your copay or coinsurance). If the bill shows you owe the full amount and you believe insurance should have paid, contact your insurance company first, then CareCentrix if the insurance company confirms coverage.
Paying when insurance covers your CareCentrix services
When your health plan covers CareCentrix services, you typically receive a bill from your insurance company, not from CareCentrix. This bill will show CareCentrix as the provider and list the services you received. Pay this bill to your insurance company at the address on the statement. Your insurance company will then pay CareCentrix directly.
If you receive a bill from CareCentrix even though your insurance should be covering the services, contact your insurance company to confirm they received the claim. Then call CareCentrix billing to let them know insurance is covering it. Sometimes claims take time to process, and you may receive a bill before the insurance payment arrives. Do not pay CareCentrix if your insurance is handling it, or you may end up paying twice.
Keeping records of your payments
Whether you pay online, by phone, or by mail, keep proof of every payment. If you pay online, save your confirmation number and take a screenshot of the confirmation page. If you pay by phone, ask for a confirmation number and write down the date and time you called. If you pay by mail, keep a copy of the cancelled check or send the payment by certified mail so you have a delivery receipt.
These records protect you if there is ever a dispute about whether you paid. If CareCentrix claims you owe money you have already paid, you can show proof. Keep records for at least one year after you stop receiving services from CareCentrix.
Frequently Asked Questions
Can I set up automatic payments with CareCentrix?
Some patients can set up automatic monthly payments through the patient portal or by calling billing. Ask CareCentrix whether this option is available for your account. If it is, you can choose the payment date and amount, and the payment will be deducted automatically each month until you cancel it.
What if I cannot afford to pay my CareCentrix bill?
Contact CareCentrix billing before your bill is due to discuss your situation. They may offer a payment plan that spreads the cost over several months, or they may have information about financial assistance programs. The sooner you call, the more options may be available to you.
Do I pay CareCentrix or my insurance company?
If your insurance covers the services, pay your insurance company. If you are paying out of pocket, pay CareCentrix directly. Check your bill to see who is billing you. If you are unsure, call the billing number on the statement and ask whether the bill is from CareCentrix or your insurance company.
How long does it take for an online payment to show up?
Online payments usually post within one to two business days. You will get a confirmation number right away, but your account balance may not update until the next business day. If your payment does not show after two business days, call CareCentrix billing with your confirmation number.
What if I paid but CareCentrix says I still owe money?
Bring your proof of payment — confirmation number, screenshot, cancelled check, or certified mail receipt — and call CareCentrix billing. Give them the proof and ask them to investigate. If the payment was sent to the wrong address or applied to the wrong account, they can correct it once they verify you paid.